https://forum.nakivo.com/index.php?/discover/NAKIVO Community Forum - All ActivityenTue, 06 Oct 2026 11:55:09 +0000Mon, 07 Sep 2026 13:45:05 +0000Dear @opk.giandomenico Thanks for the feedback. We understand that frequent releases combined with strict version parity can create additional overhead for MSP environments with many tenants. Unfortunately, there’s currently no workaround for the matching-version requirement. We take feedback like this into consideration when evaluating future improvements to release management and update workflows for MSP environments.Thu, 03 Sep 2026 08:43:06 +0000Considering i've updated Director and all customer one week ago and considering 11.2.2 has been released something like some days ago now i need to update all again. It need alot of time..Wed, 19 Aug 2026 16:30:25 +0000Hello @opk.giandomenico, MSP Director and remote tenant deployment need to be on the exact same version and build. There is no workaround for this.Wed, 19 Aug 2026 16:25:51 +0000Wed, 19 Aug 2026 12:27:14 +0000Is version parity required between the MSP Director and the remote tenant's NAKIVO deployment, or is there a workaround to connect them despite a version mismatch? Updating the MSP Director and every customer's instance every time is too time-consuming. MSP Director version: 11.2.1.104556 Remote Tenants: 11.2.2.108504Wed, 19 Aug 2026 11:13:51 +0000Hi @mdhanis, To assist you with your request, we kindly ask you to send us a support bundle. It contains log files and system information that will help us identify the problem and provide a resolution. Please make sure to enable the option "include main database" during the bundle creation and specify your ticket ID #421908. The instructions on how to generate and send a support bundle can be found in the NAKIVO Help Center at the following link: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm Thank you for choosing NAKIVO.Fri, 07 Aug 2026 12:44:13 +0000I'm having an issue when I run a full VM recovery on VMware vSphere 8. The issue is: “An error has occurred while recovering one or more virtual disks of the ‘VM-Name’ backup.”Wed, 05 Aug 2026 10:46:07 +0000Hi @Jesa974, Thank you for your patience during our investigation. In order to clear all events from NAKIVO, please open Expert mode, go to "Actioons" tab and remove all events as shown on the attached screenshot https://helpcenter.nakivo.com/User-Guide/Content/Settings/Expert-Mode.htmMon, 03 Aug 2026 09:02:08 +0000Wed, 29 Jul 2026 15:29:14 +0000Wed, 22 Jul 2026 10:12:08 +0000Hi @Gavino, Thank you for confirming that the hotfix resolved the certificate issue. This will help other users experiencing the same problem.Tue, 21 Jul 2026 07:52:20 +0000Hi sorry for the delay. I just wanted to confirm that this fixed the certificate issue for the Nakivo transporter on my x86_64 on my QNAP NAS - thank you.Tue, 21 Jul 2026 06:24:38 +0000Hi @Gianluigi, Please check whether there is any disk maintenance (e.g., defragmentation) running inside the machine, as this could affect the disk system at the block level and the incremental backup size.Thu, 16 Jul 2026 16:02:57 +0000Thu, 16 Jul 2026 15:13:27 +0000Thu, 16 Jul 2026 10:34:19 +0000Hi, I scheduled a backup on Wasabi. After the first full backup, the incrementals followed correctly. On a certain date, even though it shows the backup as incremental, they seem like full backups based on the space used. Can you help me? ThanksTue, 14 Jul 2026 10:07:17 +0000Dear @Gavino, Our development team has provided a new build (11.2.1.106615) to fix your current issue. You can update your NAKIVO to the custom build below, which includes a hotfix for the certificate issue in the QNAP App Center. + QNAP transporter x86_64: https://maglar.box.com/s/c1itcwaj3xvbk80f7uenqhuhbh5tqruy + QNAP transporter ARMx64: https://maglar.box.com/s/vgqqp8lonmyxh8a8jdaewbs0u282n1a9 + QNAP x86_64: https://maglar.box.com/s/qymklfu6na6tx97zf29out7r9t3qlu3m + QNAP ARMx64: https://maglar.box.com/s/84a4xyn95l3gggjb0s5eumwlsf4t09yj - Refer to this article to update your NAKIVO instance: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/Updating-NAKIVO-Backup-and-Replication/Updating-on-QNAP-NAS.htm Before the upgrade, please ensure the SaaS/ CIFS/ NFS repository type is detached https://helpcenter.nakivo.com/User-Guide/Content/Settings/Backup-Repositories/Managing-Backup-Repositories/Detaching-Backup-Repositories.htmFri, 10 Jul 2026 11:55:34 +0000Fri, 10 Jul 2026 11:47:35 +0000Theese are info about qcow files failed to consolidate on proxmox. 043c65d6-b6f5-4f39-b27d-74ac7c31eb1a.qcow2 7f552c38-ead4-4221-b94e-760aa06f0901.qcow2 root@prxtichos:/opt/nakivo/bptmp# qemu-img info 043c65d6-b6f5-4f39-b27d-74ac7c31eb1a.qcow2 image: 043c65d6-b6f5-4f39-b27d-74ac7c31eb1a.qcow2 file format: qcow2 virtual size: 50 GiB (53687091200 bytes) disk size: 64.5 KiB cluster_size: 65536 backing file: /dev/zvol/ssd_pool/vm-100-disk-1 backing file format: raw Format specific information: compat: 1.1 compression type: zlib lazy refcounts: false refcount bits: 16 corrupt: false extended l2: false Child node '/file': filename: 043c65d6-b6f5-4f39-b27d-74ac7c31eb1a.qcow2 protocol type: file file length: 640 KiB (655360 bytes) disk size: 64.5 KiB root@prxtichos:/opt/nakivo/bptmp# qemu-img info 7f552c38-ead4-4221-b94e-760aa06f0901.qcow2 image: 7f552c38-ead4-4221-b94e-760aa06f0901.qcow2 file format: qcow2 virtual size: 50 GiB (53687091200 bytes) disk size: 64.5 KiB cluster_size: 65536 backing file: /dev/zvol/ssd_pool/vm-100-disk-1 backing file format: raw Format specific information: compat: 1.1 compression type: zlib lazy refcounts: false refcount bits: 16 corrupt: false extended l2: false Child node '/file': filename: 7f552c38-ead4-4221-b94e-760aa06f0901.qcow2 protocol type: file file length: 640 KiB (655360 bytes) disk size: 64.5 KiB This is the nakivo error: My question is, i have to consolidate the most recent file because the are 2 overlay file.Wed, 08 Jul 2026 08:24:31 +0000Hi @opk.giandomenico, Could you give us a bit more context on where NAKIVO is involved here? We want to make sure we can actually help! If it's a Proxmox issue, it is better to contact the Proxmox support team.Wed, 08 Jul 2026 08:10:20 +0000Hello @Gavino, We want to provide you with an update on the status of your case. Our development team is investigating the issue and working to find a resolution as quickly as possible. We expect to have another update within the next few days, and we will keep you posted on the progress. Thank you for your patience and understanding throughout this process.Tue, 07 Jul 2026 12:13:57 +0000Hello, i have a consolidation error on a proxmox environment, i have 2 overlay files to consolidate on the same vm, i think that i have to consolidate the most recent one. What i have to do with the the older overlay file? could i remove it is there a best practice to follow and avoid data corruption? Best regardsTue, 07 Jul 2026 08:57:03 +0000Mon, 06 Jul 2026 14:34:40 +0000