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Showing content with the highest reputation on 07/13/21 in all areas

  1. Hello, I tried to contact Nakivo support by chat but the person did not want to answer my questions. So I try here. Our company has just acquired 100 Nakivo BR Enterprise workloads. I have installed the director from the installation file in trial version. The trial version was in 10.2 and since I updated it to 10.3. I found the update download page by chance (or google search). Everything is working and I have no particular problems. I would like to know the following things: Is there a customer portal : - Which allows us to download Nakivo without going through the download form for trial versions? - that allows us to access a history of support requests? Do the support technicians in Europe speak French? Thank you in advance for your help. Roland Belistan
    1 point
  2. Hello, Indeed, there is no client portal with authentication. So for those who would ask the question like me. The first time you have to download items, take them all. If you want an old version, you will have to ask the support. Thank you @Mario and Mr. or Ms Official Moderator.
    1 point
  3. After a successfull backup of our file server (virtual), If I test a Recovery task, I cannot find data partition (bitlocker encrypted) but only o.s. partition is available for granular selection of files. Where I'm wrong ? backup size seems correct (1TB) but I can see only 3 parts; the most important (data part) seems has been skipped for some reason. Anybody experienced this issue ? Alex
    1 point
  4. Hi Roland You can download all the stuff from this link: https://www.nakivo.com/resources/download/update/ For the rest, let's wait for an answer from the Nakivo Mods. Mario
    1 point
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