Leaderboard

Greetings, In lieu of an explanation, I am posting, in part, my email to my Sales Agent at Nakivo, Thomas Semerich. . "Hi Thomas, I spent most of an hour with Support earlier today, and I must say, it was an entirely positive experience. I recently recovered from a serious device failure on our office network using a 'competing' tool. I set up the schema, but their technicians finished implementation and they signed off on their side of our DR plan. That was important because I was in a project with them that included purchasing DR support ahead of time. Less than 60 days in their care, two out of four drives in a critical erray dropped and I lost ~9Tb of shared storage. Mostly my fault, not theirs. I took responsibility for this network a year ago and had not checked on the age of those drives. It turns out they had been operational for 2+ years. I got unlucky and 2 failed within 24 hours. On that Datastore was a 3Tb VHD. Thankfully the rest of my data survived, but I was stuck with a backup of that partition that was 36 hours old. It took 134 hours, 5 full days, to stand up that Windows server because the data partition took that long to build. Thankfully that VM was only serving as a file server at the time, but I was building it out as our primary CAD SQL server. Our Vault. If this had happened exactly the same way a month later, our Company would have been without all of our Engineering horsepower for a week. That would do serious harm to our Company, and would almost certainly result in my being fired. Within 15 minutes, the tech I was working with understood the story I outlined above. He then verbally simulated the event, and in real-time showed me three alternatives available through the Nakivo platform that would have solved my issue. In one case, he used "Universal Object recovery" to get my data back and shareable in less than 46 seconds. He was phenomenal at his job, and I wish I could call him out by name. Unfortunately I didn't write it down and it does not appear in my email record with support, as far as I can tell. Having your platform available on Synology's OS is brilliant. The person who made that decision should be on a beach somewhere. Giving me a way to save some face with my team without downloading, installing, or paying for anything up front, without even rebooting one of my devices, is priceless. I will be writing up my recent experience in the coming days and will name Nakivo's concept as the silver lining in an otherwise dismal story. While we might never be your most profitable client, I will volunteer to be a cheerleader for your tech team, and your business model. I will be in touch in a few weeks to establish which license package to go with..." I am continuing my evaluation of Nakivo's product, but I have nothing but positive input to go by so far.