[NAKIVO Backup & Replication v10.6 Beta is now live and available for testing!]

7 hours ago, Official Moderator said:

Hi,

trying to update nakivo 10.5.1 on QNAP TS-470(4.3.6.1965) with 10.6.beta will fail.
 

Schweregrad    Datum    Uhrzeit    Benutzer    Quellen-IP    Anwendung    Kategorie    Inhalt    
Fehler    22.03.2022    17:49:15    System    127.0.0.1    ---    ---    An older version is installed on this machine and cannot be updated with this Beta installer. Beta versions of the software are intended for testing purposes and should not be used in a production environment. Please install the Beta version on a different machine. 

   
by

Boris

 

[10.3 Issues?]

2 hours ago, Mario said:

I'm doing the update right now.

I have the same error and requested support for this.

Conclusion: if you can wait with the upgrade, then wait....

Try This
https://forum.nakivo.com/index.php?/topic/5883-103-issues/&do=findComment&comment=6743

 

[10.3 Issues?]

On 5/20/2021 at 11:26 AM, Boris said:

Problem ix fixed via remote connection from the great support Team... thx for the fast fix

Here is how to fix it... for QNAP

Login to QNAP via SSH admin

cd /share/CACHEDEV1_DATA/.qpkg/NBR/transporter # ./nkv-bhsvc stop
Stopping NAKIVO Backup & Replication Transporter service: 

[/share/CACHEDEV1_DATA/.qpkg/NBR/transporter] # ./bhsvc -b "<UsePassword>"

[/share/CACHEDEV1_DATA/.qpkg/NBR/transporter] # ./nkv-bhsvc start
Starting NAKIVO Backup & Replication Transporter service: 

Use Crome Browser https://<qnapip>:4443

Go to Settings / Transporters /  Onboard transporter / Edit

Press F12 -> go to Console and type following JavaScript codes (Paste one by one command and Press Enter):

var a=Ext.ComponentQuery.query("transporterEditView")[0]
a.masterPasswordContainer.show()
a.connectBtn.show()

you get new fields in the Browser:
- Master password:
- Connect Button

  
In Master password:  <ThePassworfromTheSSHCommand>            (Same as used here in the bhsvc -b "<UsePassword>")
Press Connect Button

Then Refresh Transporter an Repository

by

Boris

 

[Update from 8.1 to 10]

On 2/1/2021 at 11:47 PM, Official Moderator said:

@Gerard You should be able to update the free version if it is not expired. But, same as with all other NAKIVO editions, you cannot skip the version, i. e. do a direct update from 8 to 10. Update to 9.x.x is needed in this case. 

Hi, are there any download links for the software stepps between 8.5 -> 10.3 ?

[10.3 Issues?]

On 5/14/2021 at 11:05 AM, Official Moderator said:

 

Hello, @Boris!

Most likely, our Support Team has to establish a remote session to resolve your issue. Please send a support bundle so that you could get personalized help from our specialists. Here you can check how to generate a support bundle https://helpcenter.nakivo.com/display/NH/Support+Bundles#SupportBundles-CreatingSupportBundles

If you have any doubts, don't hesitate to contact me!

Problem ix fixed via remote connection from the great support Team... thx for the fast fix

[10.3 Issues?]

On 5/11/2021 at 10:14 AM, Official Moderator said:

Hi, @Jason!

If you have a "CERTIFICATE_EXPIRED" for transporter after update to v10.3 please do the following:

- ssh to your Synology where Nakivo Instance is installed. 

- cd /volume1/@appstore/NBR/transporter.

- Stop Nakivo Services on Synology. Check how to do it here https://helpcenter.nakivo.com/display/KB/Starting+and+Stopping+Product+Services

- mv certificate.pem certificate.pem_orig.

- Start Nakivo services.

- refresh transporter (connect/accept the certificate). The detailed guide is here https://helpcenter.nakivo.com/display/NH/Refreshing+Transporter+Details#RefreshingTransporterDetails-ManuallyRefreshingaSingleTransporter

If the problem persists, please generate and send us a Support Bundle https://helpcenter.nakivo.com/display/NH/Support+Bundles

Let me know if this worked for you.

I have the same Problem after Update Nakivo on QNAP to v10.3 (from 10.2) the Onboard Transporter shows Error

I do the same like for Synology except the changed Path

cd /share/CACHEDEV1_DATA/.qpkg/NBR/transporter

After this a new certificate.pem is created, but now the transporter and the repository are inassesibel, and refresh will not work

 

The "Onboard repository" backup repository is inaccessible The "Onboard transporter" transporter assigned to the "Onboard repository" backup repository is inaccessible. Make sure the transporter is available.

The "Onboard transporter" transporter is inaccessible An internal error has occurred. Reason: unspecified error.

MfG

Boris