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Official Moderator

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Everything posted by Official Moderator

  1. @mdovey Thank you for raising your question on the NAKIVO Forum. It has been escalated to the Product Team. I'll get back with the response as soon as they update me.
  2. Hello, @James B, thank you for writing on the NAKIVO Forum. Supported Linux operating systems: Ubuntu v16.04 - 22.04 (x64) RHEL v7.4 - 9.0 (x64) SLES v12 SP3 - v15 SP4 (x64) CentOS v7.0 - 8.4 (x64) CentOS Stream 8 (x64) Supported workstations: Ubuntu 18.04 (Desktop) LTS, 64-bit Ubuntu 20.04 (Desktop) LTS, 64-bit Ubuntu 22.04 (Desktop) LTS, 64-bit https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Supported-Platforms.htm#Physical We are looking forward to hearing from you.
  3. @perrclaThank you so much for your attention and participation
  4. @MartijnThank you for the number of the ticket. We will contact you directly.
  5. @Martijn, please, can you give us some reference on your request in August. We will check the state of the request with our Product Team. We are looking forward to hearing from you.
  6. @Martijn Your information has been received and forwarded to our Level 2 Support Team. We will follow up with you. Thank you for choosing NAKIVO Backup & Replication as your data protection solution.
  7. Hello, @perrcla Thank you for getting back to us. 1. Install the NBR version 10.7.1 via Synology AppCenter. 2. Stop NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Stop. 3. Connect to Synology via SSH (Putty) using an admin account. 4. Get root privileges running the following command: sudo -i Enter your admin password when prompted. 5. Go to /root folder: cd /root 5. Download the newest NBR version installation script for Synology NAS, for example for x86_x64 platform: curl -o updater.sh https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh (armv7 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_arm_v7.sh armv8 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_arm_v8.sh). 7. Run the following commands to replace the existing NBR director with the newest version: chmod +x updater.sh ./updater.sh 8. Start NAKIVO services if needed: Package center -- Installed -- NAKIVO -- Action -- Start. Thank you so much for your attention and participation. We are looking forward to hearing from you.
  8. Hello, @MYG63, thanks for your information. Actually, you can choose any folder you want to download the package (just make sure it has enough space to store the package). It is not required to use the root directory to download. Thank you so much for your attention and participation. We are looking forward to hearing from you.
  9. Hello @but, you may find the list of supported platforms here: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Supported-Platforms.htm Google Workspace is not supported for backing up with NAKIVO. It doesn't seem to be in the roadmap as well.
  10. @but Hello, your request was received and forwarded to our Level 2 Support Team. We will follow up with you shortly. Thank you for choosing NAKIVO Backup & Replication as your data protection solution.
  11. Thank you for your post and interest in NAKIVO!
  12. Hello, @ETO, Please let us know if we can arrange a remote session with you and our Level 2 Support Team to investigate the issue you’ve encountered online. We use the GoToMeeting application. Let us know the date and time most convenient for you. We look forward to hearing from you, please give all the details, using support@nakivo.com. Thank you for your post and interest in NAKIVO!
  13. @Mr.Ed We are testing Nutanix AOS 6.5, and it is in the roadmap, but there is no ETA for when it will be added as a supported platform. Thank you so much for your attention and participation. We are looking forward to hearing from you.
  14. Hello, @kaoht, please confirm, that Synology has available space to extract the file by applying the below command and then share the output. df -h Thank you so much for your attention and participation.
  15. @pfs Feel free to let us know if there is anything else we can assist you with
  16. Hello, @kaoht, We appreciate your patience during our investigation. Please clarify if you have Synology DSM7. If so, please see the following instruction: How to update NBR to v10.7.2 or higher on Synology x86_x64 with DSM7 via SSH console 1. Install the NBR version 10.7.1 via Synology AppCenter, replacing folder "userdata" if needed after successful installation. 2. Stop NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Stop 3. Connect to Synology via SSH (Putty) using an admin account. 4. Get root privileges running the following command: sudo -i Enter your admin password when prompted 5. Go to /root folder: cd /root 5. Download the newest NBR version installation script for Synology NAS, for example, for x86_x64 platform: wget -O updater.sh https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh OR curl -o updater.sh https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh 7. Run the following commands to replace the existing NBR director with the newest version: chmod +x updater.sh ./updater.sh 8. Start NAKIVO services if needed: Package center -- Installed -- NAKIVO -- Action -- Start Links for updating NBR on Synology DSM 7 to 10.7.2 x86_64 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh armv7 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_arm_v7.sh armv8 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_arm_v8.sh We are looking forward to your feedback. Should you need any further information, please do not hesitate to contact us.
  17. Hello, @pfs, thank you for your interest in NAKIVO! You can change the target repository on the destination step by keeping/deleting old backups (see the attached screenshot for more details). Feel free to let us know if there is anything else we can assist you with, and we will get back to you. We are looking forward to hearing from you. Best regards.
  18. @pfs, your request was received and forwarded to our Level 2 Support Team. We will follow up with you shortly. Thank you for choosing NAKIVO Backup & Replication as your data protection solution.
  19. @kaoht We appreciate your patience during our investigation. Please refer to this article on how to create a backup to tape (https://helpcenter.nakivo.com/User-Guide/Content/Backup/Backing-Up-to-Tape/Backing-Up-to-Tape.htm). Note that you need to install the transporter service to this Windows host (https://helpcenter.nakivo.com/User-Guide/Content/Deployment/Installing-NAKIVO-Backup-and-Replication/Installing-on-Windows.htm) and the appropriate vendor's drivers first. We are looking forward to your feedback. Should you need any further information, please do not hesitate to contact us.
  20. Hello, @Stefano, your request was received and forwarded to our Level 2 Support Team. We will follow up with you shortly. Thank you for choosing NAKIVO Backup & Replication as your data protection solution.
  21. @kaoht Thanks for your information. Please let us know if you need any further assistance from us or if this ticket could be closed. Usually, this ticket is automatically closed if there is no response on your end. Should you need any further information, please do not hesitate to contact us.
  22. @Fabio Vitale In the NAKIVO replication job, when the data is transferred to the replica VM, NAKIVO creates a snapshot on the replica VM. This snapshot calls a recovery point, which means you can recover your data at this point. The Retention policy defines the number of recovery points (snapshots) on the replica VM (https://helpcenter.nakivo.com/User-Guide/Content/Replication/Creating-VMware-Replication-Jobs/Replication-Job-Wizard-for-VMware-Retention.htm). You can delete this snapshot. However, we recommend not deleting it. We look forward to hearing from you. Best regards.
  23. @kaohtThank you for your post on the NAKIVO Forum. Please use this article on how to update NAKIVO to v10.7 or higher on Synology x86_x64 with DSM7 via SSH console: - Download the newest NAKIVO version 10.7 installation script for Synology NAS, for example, for the x86_x64 platform: NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh Please check the CPU of Synology and use the below link to download the proper package: x86_64 https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh armv7 https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_arm_v7.sh armv8 https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_arm_v8.sh For example x86_64 Then follow the below steps: 1. Copy the downloaded file to your Synology somewhere, for example, to /tmp via WinSCP or SSH: cd /tmp && wget https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh 2. Stop NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Stop 3. Connect to your Synology via SSH (Putty) using an admin account. 4. Get root privileges running the following command: sudo -i Enter your admin password when prompted. 5. Run the following commands to replace the existing NAKIVO with the newest version: chmod +x NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh ./NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh 6. Start NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Start We are looking forward to hearing from you.
  24. @oron Thank you, too, for your valuable contribution to the NAKIVO Forum. Should you need any further information, please do not hesitate to contact us.
  25. @oron Sorry, we cannot change the type of the repository after it was created. Please create a new forever incremental repository by unselecting "Store backups in separate files" in the repository option: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Backup-Repositories/Creating-Backup-Repositories/Local-Backup-Repository.htm#Create3 Then create the backup copy job to copy data from the old repository to the new repository: https://helpcenter.nakivo.com/User-Guide/Content/Backup/Creating-Backup-Copy-Jobs/Creating-Backup-Copy-Jobs.htm We look forward to hearing any feedback from you soon.
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