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@Alan, NAKIVO's normal behavior when the job is complete the "Tape Cartridge" will move from the "Drive" back to the "Original slot". Please generate a new support bundle with the "Include main database" option and send it to us for further investigation. Besides, the additional information (Job/VM name, screenshots...) will be useful to speed up our progress. You can refer to this link: https://helpcenter.nakivo.com/display/NH/Support+Bundles You can also upload your support bundle to https://upload.nakivo.com/ Please specify your ticket ID #199264 in the description. We look forward to hearing from you.

Hello, Alan, your information was received and forwarded to our 2nd Level Support Team. We will follow up with you shortly.

Hello, @Clement, for your special case, I suggest you to create a ticket to support: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm Also, please share the screenshot (Model/CPU/OS version) QNAP and install logs for further investigation. We look forward to hearing from you.

Beta testing for NAKIVO Backup & Replication v10.9 has now started, with new features for physical machine recovery, backup security and seamless administration of remote environments. Here are the highlights of v10.9 Beta: Bare Metal Recovery: Minimize downtime and data loss with full physical machine recovery. Backup Malware Scan: Ensure that the backup data used for recovery is free from viruses, ransomware and other malware. Direct Recovery from Tape: Save time with fast recovery directly from tape media. Direct Connect: Protect your data across sites via a secure port connection – now with support for more platforms. In addition, this release expands the list of platforms supported by NAKIVO Backup & Replication to include VMware vSphere 8.0 Update 1 and Debian. Join the Beta Program here to try the new features and get a $30 Amazon eGift Card for sharing your feedback!

@Mike, your information was received and forwarded to our 2nd Level Support Team. We will follow up with you shortly.

@Alan I appreciate your patience. The current version (10.8) has no option to show the free space on the tape. This option is expected in the next release.

@Alan, your information was received and forwarded to our 2nd Level Support Team. We will follow up with you shortly.

Hello, @Alan The best way would be to generate and send a support bundle ( https://helpcenter.nakivo.com/display/NH/Support+Bundles ) to support@nakivo.com so our Technical Support team can investigate it and forward your feature request to our Product Development team for possible future implementation. Thank you

Please find the updaters here according to the CPU: x86_64 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.8.0.73174_Updater_Synology_x86_64.sh armv7 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.8.0.73174_Updater_Synology_arm_v7.sh armv8 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.8.0.73174_Updater_Synology_arm_v8.sh Feel free to let us know if there is anything else we can assist you with, and we will get back to you. We are looking forward to hearing from you.

Hello @Ottavio Passoni For now, it is still possible to create "Forever incremental" and "Incremental with full" types of repositories in NAKIVO. The only changes that were implemented in NAKIVO - are the default settings in which the repository is created. Previously that was "Forever incremental". Now it is "Incremental with full". Configuring repository type is done with the "Store backups in separate files" checkbox during repository creation. With the checked "Store backups in separate files" box, there will be created "Incremental with full" repository type. With unchecked "Store backups in separate files" box, there will be created a "Forever incremental" repository type. We look forward to hearing from you.

@Ottavio Passoni, your information/request has been received and forwarded to our Level 2 Support Team. Meanwhille, the best way for both sides would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate it and forward your feature request to our Product Development team for possible future implementation. We will follow up with you shortly.

Hello @Martijn We appreciate your patience during our investigation. The VM(s) could not be bootable because of inconsistent backup created without App-Aware mode (quiescing). That's why we recommend always using App-Aware mode enabled(fail on the error) and performing VM/Screenshot verification every job run. Nothing can be done from our side to fix these backups, and we recommend starting new chains from scratch (old backups you can use for file recovery only). You can perform the following steps to achieve this: 1. Open the job for editing. 2. Select 2. Destination. 3. Open advanced options. 4. Select the VM with inconsistent points. 5. Disable tick 'Use existing backup as a target'. 6. Delete old backups or save them and start a new backup chain from scratch. We are looking forward to your feedback. Please do not hesitate to contact us if you need any further information.

Hello @Martijn, thank you for your patience during our investigation. In your log, we have found the following error: 2023-04-04T20:46:19,729 [ERROR][Events] [SYSTEM] [JOB-13/VMware backup job][VM-1011/Server18] error144: EventError144{jobInfo='EventJobInfo{jobId=13, jobExecutionId=null, jobScheduleName=null}', title='Verification of the "Server18" VM has failed', description='Screenshot verification has failed for the "Server18" VM because VMware Tools are not available or out of date. Install the latest VMware Tools on the source VM to avoid this problem for future recovery points.', transient='null'} Please perform the following steps for further investigation: + Access the expert mode, then enable 'system.vmware.skip.outdated .tools.checking' option https://helpcenter.nakivo.com/User-Guide/Content/Settings/Expert-Mode.htm + Make sure the VMware Tools are up to date. Reinstall if possible Then please try again and share the result with us. We are looking forward to hearing from you. Should you need any further information, please do not hesitate to contact us.

@Martijn Sorry, but Support Team needs more information for further investigation. Please provide us support bundle, including the main database (https://helpcenter.nakivo.com/display/NH/Support+Bundles). Do not forget to indicate your ticket number #193534. Thank you so much for your attention and participation. We are looking forward to hearing from you.

Hello @Luguta, thank you for reaching out to us with your concern regarding AD integration inside Nakivo. We understand that you are facing difficulty in configuring AD integration due to the unique situation of your domain being created using a single name without a dot and a second FQDN. We would like to inform you that unfortunately, such FQDN is not supported by NAKIVO at this time. We apologize for any inconvenience this may have caused you. We appreciate your feedback regarding this matter, and we will take note of your concern as we continue to develop our product. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for choosing Nakivo Backup & Replication.

Hello, @Luguta, your information has been received and forwarded to our Level 2 Support Team. We will follow up with you shortly. Thank you for choosing NAKIVO Backup & Replication as your data protection solution. Best regards

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@octek0815 We have yet to receive the support bundle from you. Please let us know if there are any updates. Thank you

Hello,@octek0815, thank you for your post. Please generate and send a support bundle to us for further investigation. You can also use this website to send the bundle: https://upload.nakivo.com/c/uploadPackage Do not forget to indicate your ticket number: #187843. We are looking forward to hearing from you.

@Mr.Ed Hello again, from the information I have the new build has already sent to you (ticket #187640). Please, check. Should you need any further information, please do not hesitate to contact us.

Hello @Mr.Ed, thank you for your patience. This issue was fixed in the new NAKIVO build. Please contact support to get it: support@nakivo.com. We look forward to hearing from you. Best regards

@Mr.Ed, thank you for your patience. This issue was fixed in the new NAKIVO build. Please contact support to get it. We look forward to hearing from you.

Thank you for your patience. >>> Release Letter for Version 1.8.0 does not mention any change. >>> What is the difference? What has been fixed? Why is no information available? For the release notes and update changes between the update versions, please refer to this article: https://helpcenter.nakivo.com/Release-Notes/Content/Release-Notes.htm >>> I am currently on Release 10.7.2: Current version: 10.7.2.69768 | No updates available >>> Shouldn't I see 10.8.0 is available as an Update? The auto-update feature will check. If NAKIVO has a new version, the system will notify you every time you log in/restart NAKIVO. The current system checks on this page: https://www.nakivo.com/nbr_update_check/ga/. This page is controlled by NAKIVO. Normally, a new version can be added to the page '/nbr_update_check' after a few weeks of the release. For the announcement of new versions, please check the registered email or our website. Customers can also update manually by downloading the source at our site: https://www.nakivo.com/resources/download/update/ If you have any further questions, please let us know. We look forward to hearing from you. Best regards

Hello @Eric, thank you for contacting NAKIVO Support! We haven’t added this feature into NAKIVO Backup & Replication yet. In fact, we loved the idea so much, we began working on it a short time ago. Please, note that we don’t have an ETA from the Development Team behind it yet, but from their last update, I’d say we’re close to launching it. Stay tuned in order not to miss our latest updates! Thank you so much for your attention and participation. We are looking forward to hearing from you. Best regards

Hello, @Martin Sitte, thank you for your post! Your information was received and forwarded to our 2nd Level Support Team. We will follow up with you shortly.