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Official Moderator

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  1. Official Moderator
    We need to analyze your log files to investigate why you encountered this issue. Please generate and send a support bundle https://helpcenter.nakivo.com/display/NH/Support+Bundles to support@nakivo.com so our 2nd Level Support team can further investigate the issue you've experienced and suggest a proper solution. Also, the networking diagram will be really useful.
  2. Official Moderator
    "Self-healing" and "Verification" guarantee that all backup data in the repository is in the same consistent state as during backup - NAKIVO compares checksums of blocks that were counted during the backup with actual repository data. In this case File level recovery should work fine. The only possible issue in this case - bootability of VM in case there are some issues with boot sector, for example. It could be also in case OS updates were installed during the backup. In this case we would recommend to use automated Screenshot verification (or Boot verification) feature or manually run Flash boot to check that VM if booted fine.
  3. Official Moderator
    In this case we would recommend you the following NAKIVO layout: 1. Deploy NAKIVO transporter on both ESXI hosts to be able to use HotAdd datatransfer mode. 2. Install NAKIVO transporter on NFS storage, in case it is supported. In this case both involved transporters will perform direct read and write operations on the source and target sides correspondingly and also have direct connection between each other. For detailed analysis, please send a support bundle (http://www.nakivo.com/helpcenter/display/NH/Support+Bundles) and the following information to support@nakivo.com : - in which way ESXi storages are connected to the corresponding ESXi hosts - which hosts are used as NFS repositories
  4. Official Moderator
    Hello! In this case, we suggest you check the following article on Physical machine requirements - https://helpcenter.nakivo.com/display/NH/Supported+Platforms#SupportedPlatforms-PhysicalMachineRequirements If nothing helps, please send us a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) for further investigation.
  5. Official Moderator
    We’re happy to announce the release of NAKIVO Backup & Replication v10.1! The NAKIVO team has added two long-anticipated features, OneDrive for Business Backup and HPE StoreOnce Catalyst Integration. Download the Free Trial and see the new functionality in action! https://www.nakivo.com/resources/releases/v10.1/
  6. Official Moderator
    Based on the described error, we could recommend to check if 9445 and 9446 ports are opened on the affected Linux machine - NAKIVO tries to connect to agent on the first step and then to installed transporter service on these ports. Also please check and make sure that all requirements for Linux physical machine are met - https://helpcenter.nakivo.com/display/NH/Supported+Platforms#SupportedPlatforms-PhysicalMachineRequirements In case it still fails, please generate a support bundle http://www.nakivo.com/helpcenter/display/NH/Support+Bundles and send it to support@nakivo.com for further investigation.
  7. Official Moderator
    Please generate and send a support bundle https://helpcenter.nakivo.com/display/NH/Support+Bundles to support@nakivo.com with the description you put in the comment, so we can create a Feature request and send it to our Product Development team for possible further implementation.
  8. Official Moderator
    With current NAKIVO workflow, the director needs access to all ESXi hosts and transporters for correct management. In case the transporter will be deployed on the customer side, then, yes, all the data will be transferred inside the customer site (without using WAN) ,but the director still will need access to the ESXi host and transporter. Generally, it is possible to do this in two ways: - configure port forwarding at customer's firewall; - configure VPN to customer's site to have full network access.
  9. Official Moderator
    Hello! Could you please clarify if you get any error in this case? Please specify the names of affected VMs and send us a new support bundle so that we could check this case further.
  10. Official Moderator
    Hello! It looks like the FUSE driver was used to mount the folder locally. Out of our experience, it should run with poor speed because that driver works in the user space.
  11. Official Moderator
    For now it is not possible to perform P2P restore. It is possible to restore separate files/folders with File level recovery feature. We believe it is possible to clone physical machine data from the exported by NAKIVO virtual disk to physical machine HDD with some third-party software.
  12. Official Moderator
    It is possible to enable "Self-healing" and "Verification" for the repository on some schedule. Please check the following link for more details - https://helpcenter.nakivo.com/display/NH/Local+Backup+Repository#LocalBackupRepository-CreateBackupRepository:Options "Run repository self-healing on schedule" and "Run full data verification on schedule" sections.
  13. Official Moderator
    Please let us know if you ran recovery in the "production" or "synthetic" recovery mode. In the "production" mode and all uuids from original VM are used for restored one, that could cause the described situation.
  14. Official Moderator
    Hello Giorgio, Thank you for contacting NAKIVO support. We sincerely apologize that you faced some issues in the scope of the opened ticket. Could you, please specify a ticket ID? We would like to analyze it in more detail to avoid any misunderstandings in further support from our side and provide you more explanations for your statements. We glad to hear your issue was fixed. You can contact us any time via chat, email (support@nakivo.com), or just send us a support bundle by the following link: http://www.nakivo.com/helpcenter/display/NH/Support+Bundles Thank you for choosing our software. We are looking forward to hearing from you.
  15. Official Moderator
    Hello, @vss, have a look: https://helpcenter.nakivo.com/display/NH/Updating+on+Linux Please, let us know if any help needed.
  16. Official Moderator
    Hello! Please note that it's not possible to install physical transporter on the same physical server where Onboard transporter has been already installed, because these transporters are different by design and can't be replaced by each other. As a workaround, you can move NAKIVO Full installation with Repository to another physical server, VM, or NAS box and add this physical server to Inventory without any difficulties.
  17. Official Moderator
    The new version adds two features: OneDrive for Business Backup and HPE StoreOnce Catalyst Integration. Which one would you like to test first? Join the Beta Program and receive a $20 Amazon eGift Card for sharing your feedback: https://www.nakivo.com/resources/releases/10.1-beta
  18. Official Moderator
    Please note that support of the latest versions of RHEL, CentOS and Ubuntu is planned in the next releases. As for Debian support, there is no ETA as of yet.
  19. Official Moderator
    As of now, Debian is not supported. Please check the following link with the full list of supported platforms - https://helpcenter.nakivo.com/display/NH/Deployment+Requirements
  20. Official Moderator
    No, File indexing feature is not present in GA release of 10.0 version.
  21. Official Moderator
    You may deploy the transporter as a Virtual Appliance https://helpcenter.nakivo.com/display/NH/Deploying+VMware+Virtual+Appliance
  22. Official Moderator
    It would be better to generate and send a support bundle https://helpcenter.nakivo.com/display/NH/Support+Bundles to NAKIVO support (support@nakivo.com) so they could check your infrastructure and logs and provide you with a proper 9.4.2 update packages.
  23. Official Moderator
    Please refer to the following article on how to add Wasabi account to NAKIVO https://helpcenter.nakivo.com/display/NH/Adding+Wasabi+Accounts
  24. Official Moderator
    Hello Mario, In some rare cases, this issue could influence the consistency of backups. It could be checked for some specific VM by running Flash boot of VM/recovery point - whether it will be fine or not. Please generate and send us a new support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles). You can copy the forum link into the ticket description and we will send you a link to the necessary updater.
  25. Official Moderator
    We’re excited to announce that NAKIVO Backup & Replication v10 is out! This milestone brings support for VMware vSphere 7, backup to Wasabi Hot Cloud Storage, Linux-based workstation backups, and more! Learn the details and give it a try: https://www.nakivo.com/resources/releases/v10.0
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