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Official Moderator

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Everything posted by Official Moderator

  1. Hello, @NetworkWise! Our Product Team already has this feature on the backlog, but there isn’t an exact release date yet. However, as soon as it is released, you will see it on our forum and social media. Thank you a lot for your feedback. Knowing what can be improved is precious for us! Let me know if there is anything else I can help you with.
  2. Hi, @Thierry! Thank you for your suggestion. Our Product Team will consider this idea, and if possible, we will integrate it in the future NAKIVO releases.
  3. @MYG63, I am glad to hear that. Our Support Team is always here to help you!
  4. Hello, @jjaime! The time to restore a machine depends on the network's traffic, the performance of the source, and the target host. It is hard to say for sure when it is done or how long it takes. That's why first, please update NAKIVO to the latest version then try the job again. If the issue stays, generate a support bundle with the option "Include main database" and send it to us so that our support team could investigate your case in particular. Check a guide on how to send a support bundle https://helpcenter.nakivo.com/display/NH/Support+Bundles If you need any further help, please let me know.
  5. Hello,@MYG63! So that our Support team could address your particular issue, please generate a new support bundle with the option "Include main database" and send it to us for further investigation. If you aren't sure how to create a support bundle, check it here https://helpcenter.nakivo.com/display/NH/Support+Bundles Let me know if I can help you with anything else.
  6. @AnneMcGrath, thank you too for your feedback! I'm glad you know what to do now. If you have any question, don't hesitate to contact me
  7. @jcostlow, I understand you, but unfortunately, that's all we can offer.
  8. Hi, @jcostlow! Currently, NAKIVO only supports the Wasabi bucket, Wasabi is an S3 compatible service. NAKIVO does not support Backblaze. You can refer to this article for more details about creating a Wasabi repository in NAKIVO: https://helpcenter.nakivo.com/display/NH/Backup+Repository+in+Wasabi+Hot+Cloud+Storage Let me know if you have any additional questions!
  9. @KuZrThgz, I see. I am glad your problem is solved now. Thank you for sharing your solution!
  10. Hi, @KuZrThgz! Please generate and send us a new support bundle with the main database included for further investigation. This way, our Support Team can analyze your issue efficiently. Please find how to send a support bundle here https://helpcenter.nakivo.com/display/NH/Support+Bundles#SupportBundles-CreatingSupportBundles Let me know if I can help you with anything else.
  11. Hello, @Scrapi! As for now, it's not possible to add to the Inventory Hyper-V and the Physical machine simultaneously. However, our Development Team is working on it. As soon as this option is available, you will see it in our releases.
  12. @Mario, thank you for sharing!
  13. Hello, @Tommy! Please send us a support bundle. This way, our Support Team can solve your issue efficiently. Here you can find an instruction on how to generate a support bundle https://helpcenter.nakivo.com/display/NH/Support+Bundles Please do not forget to indicate your ticket number #90594. If you have any doubts, let me know.
  14. @Mark, the Support Team informs me that they received the last support bundle from you on May 11. Since then, you have received a reply and three follow-up messages. However, our Support Team specialists didn't receive a response from you, that's why the ticket is now expired. If your issue remains unsolved, please let us know and create a new Support Bundle. I would also kindly ask you to check your email inbox so that the communication process goes smoothly and effectively.
  15. @Mario, I redirected your question to our Support Team. As soon as I have a response, I'll let you know.
  16. @Mark, thank you! Hopefully, we can solve your issue as fast as possible.
  17. Hello, @GBurnett! Could you please tell me your email? This way, I can contact our Support Team and help you solve the issue. You can provide your email address in a private message.
  18. Hello, @Mr.Ed! I am very sorry to hear that you didn't resolve your issue with the Support Team. Please continue the discussion in the opened ticket until your problem is fixed. Let me know when you find a solution for your case. As for appending all daily backups to the same tape and keeping it in the library while storing offsite your weekend full backups only, unfortunately, this feature isn't currently implemented. However, the feature request will be submitted to the Product Team.
  19. Hi, @TonioRoffo! For now, there isn't such a feature in the nearest updates. However, thank you for your feedback. This way, our Product Team can introduce the most requested features.
  20. Hello, @TonioRoffo! Now this feature is in development, it is planned for v10.4.
  21. @Mark, could you please tell me the email you indicated in the support bundle? You can send it to me in a private message.
  22. Hello, @Boris! Please generate and send a support bundle to us. You can use this link: https://upload.nakivo.com/c/uploadPackage Don't forget to indicate your ticket number #89375. Then, we will analyze which version (Windows, Linux, NAS, etc.) of NBR you use and send the correct link for updating. Let me know if it worked for you.
  23. @Boris, I am glad to hear that your issue is solved now. Don't hesitate to contact us if you have any doubt!
  24. Hello, @Mark! I'm sorry to hear that, probably it happened due to the high load. I am sure the Support Team is working on your request. I will contact the team and ask at what stage your Support Bundle is. As soon as I have more information, I will get back to you.
  25. Hello, @mikeg! Have you sent a Support Bundle yet? Let me know if you need any help with generating it.
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