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Official Moderator

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  1. @Fpicoli Please check the Repository settings: it looks like the Forever incremental repository is used as a target for the backup Job. There is no option for the scheduled full backup creation for the Forever incremental repository. We are looking forward to hearing from you.
  2. @MazterJedi We appreciate your patience during our investigation. Please generate a new support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles), including the main database, and send it to support@nakivo.com. In the description, provide the Job/VM name for the investigation. Don't forget to specify your ticket ID187177. We are looking forward to your feedback. Should you need any further information, please do not hesitate to contact us.
  3. Hello, @Fpicoli, thank you for your post! Your information was received and forwarded to our 2nd Level Support Team. We will follow up with you shortly.
  4. Hello, @MazterJedi, thank you for your post! Your information was received and forwarded to our 2nd Level Support Team. We will follow up with you shortly.
  5. @MazterJedi We appreciate your patience during our investigation. Please generate a new support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles), including the main database, and send it to support@nakivo.com. In the description, provide the Job/VM name for the investigation. Don't forget to specify your ticket ID 187177. We are looking forward to your feedback. Should you need any further information, please do not hesitate to contact us.
  6. @Alan Thank you for making our community better. Other users may have the similar issue and find the answer in your thread.
  7. Hello, @Alan, according to the error message, the Windows Physical server has not met our requirements. Make sure the \\172.18.11.15\C$ share on this server is reachable. Please refer to the following article for more detail: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Supported-Platforms.htm#Physical In case needed, we can schedule a meeting session using the email: support@nakivo.com to help you with this issue. We look forward to hearing from you.
  8. Hello @tcixrail, thank you for your thread, it can be helpful to other users. Please check this article to get more details: https://helpcenter.nakivo.com/User-Guide/Content/Backup/Creating-VMware-Backup-Jobs/Backup-Job-Wizard-for-VMware-Schedule.htm#Chained We are looking forward to hearing from you. Best regards
  9. @octek0815 Thank you for making our community better, this thread may be helpful to other users with the same issue. Have a nice day and I am looking forward to hearing from you.
  10. Hello @octek0815, Thank you for your post. Here is a step-by-step guide for you: 1. Install the NBR version 10.7.1 via Synology AppCenter. 2. Stop NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Stop 3. Using an admin account, connect to Synology via SSH (Putty). 4. Get root privileges running the following command: sudo -i enter your admin password when prompted. 5. Go to /volume1 folder: cd /volume1 6. Download the newest NBR version installation script for Synology NAS: wget -O updater.sh https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.8.0.71845_Updater_Synology_x86_64.sh OR curl -o updater.sh https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.8.0.71845_Updater_Synology_x86_64.sh 7. Run the following commands to replace the existing NBR director with the newest version: chmod +x updater.sh ./updater.sh 8. Start NAKIVO services if needed: Package center -- Installed -- NAKIVO -- Action -- Start I hope this will resolve your issue. I am looking forward to hearing from you.
  11. Hello,@anktarius, yes, backups are stored in a proprietary format. Nothing inside a repository shouldn't be accessed manually (unless guided by NAKIVO support) or by any third-party software. Only NAKIVO software should read/write to a repository. We are looking forward to hearing from you.
  12. @octek0815 Thank you for your post. NAKIVO 10.8 is still unavailable at the Synology package center, and we have no ETA since we are awaiting approval from their end. However, the installation may be available for certain devices via SSH; please write to support@nakivo.com and provide us with the following information from the version/model of your NAS (a screenshot as attached may be useful). Also, please let us know if you have a previous NAKIVO version installed on this NAS and its version. Thank you so much for your attention and participation. Best regards
  13. @anktarius Please, email us with a ticket number #186356: support@nakivo.com
  14. @anktariusPlease let us know if we can arrange a remote session with the customer and our Level 2 Support Team to investigate the issue encountered online. We use the GoToMeeting application. Please let us know the (date and) time that is most convenient. We look forward to hearing from you.
  15. @anktarius Hello, your request was received and forwarded to our Level 2 Support Team. We will follow up with you shortly. Thank you for choosing NAKIVO Backup & Replication as your data protection solution.
  16. @Charles Larocque I contacted the Support Team for you and i have some updates. We plan to add support for the Nutanix LTS version of AOS - 6.5 in NAKIVO Backup & Replication v10.9. The approximate ETA is II Q of 2023, but it can be changed. Feel free to let us know if there is anything else we can assist you with, and we will get back to you.We are looking forward to hearing from you.
  17. @Mr.Ed Hello, your request was received and forwarded to our Level 2 Support Team. We will follow up with you shortly. Thank you for choosing NAKIVO Backup & Replication as your data protection solution.
  18. Hello, @Charles Larocque, the best way about any roadmap questions is to contact Support Team directly using email: support@nakivo.com. But thank you for your post. I will be back with an answer as soon as posslible.
  19. @Jameswalter Thanks for the useful insight.
  20. @Ste- I am sorry, I can not provide you with more information at the moment. Everything will depend on different factors. Thank you for understanding.
  21. Thank you so much for your attention and participation. The Devs/QA added S3 storage into the test plans/tracking. So it looks like that's it that can be done here.
  22. @GianluigiThank you for your question. Please perform the following: - Edit the backup job. - Go to the tab "option". - Edit the "Full Backup Settings" with the "Create full backup" option to "Always." We are looking forward to hearing from you.
  23. Hello, @LJV, thank you for your thread, it will help other users with the similar issues. Please, hover a mouse over the greyed-out field. A hint should appear. We are looking forward to hearing from you.
  24. Hello @roeibrauner, thank you for your interest in NAKIVO! NAKIVO uses VMware CBT technology in the backup operations. In other words, VMware "tells" NAKIVO which data was changed and needed to be backed up: https://www.nakivo.com/blog/vmware-changed-block-tracking-works/ Some time ago, VMware CBT had a software bug. So we developed the "NAKIVO Proprietary CBT." You may enable the "Double-check changed blocks provided by CBT" and check if that makes any difference in terms of transferred data: https://helpcenter.nakivo.com/User-Guide/Content/Backup/Creating-VMware-Backup-Jobs/Backup-Job-Wizard-for-VMware-Options.htm#Job Feel free to let us know if there is anything else we can assist you with, and we will get back to you. We are looking forward to hearing from you. Best regards.
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