Jump to content

Official Moderator

Moderators
  • Posts

    782
  • Joined

  • Last visited

  • Days Won

    49

Everything posted by Official Moderator

  1. @kaoht, NAKIVO's new version contains many fixes/improvements and new features. Can you describe more about the issue you faced after updating to version 10.6 with a screenshot, if available? Also, we recommend installing the latest version (10.7.2) if your environment meets the requirement. We are looking forward to hearing from you.
  2. Hello, @3STYLER, do you have any questions or updates? At NAKIVO, we are constantly trying to improve our service and would love to hear your feedback on how the Support Team performed. As far as I am informed, you got it to work now. You had to run the script in another folder like /volume1/updates, as chmod wouldn't change the permissions in the /tmp/ folder and now the Nakivo Transporter on your Synology NAS is working again
  3. Hello, @kaoht your request was received and forwarded to our Level 2 Support Team. We will follow up with you shortly. Thank you for choosing NAKIVO Backup & Replication as your data protection solution.
  4. Hello, @oron , your request was received and forwarded to our Level 2 Support Team. We will follow up with you shortly. Thank you for choosing NAKIVO Backup & Replication as your data protection solution.
  5. @3STYLER Hope you are doing well. We didn’t receive any support bundle from you. Please send us the requested file so we can help you. We look forward to your response on this matter.
  6. @3STYLER - For the specific case, we need more information to investigate and provide the correct package. https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm - Create a ticket for us and share the screenshots of the issue. Please specify your ticket number #176181 in the description. We are looking forward to hearing from you. Should you need any further information, please do not hesitate to contact us.
  7. @Mr.Ed Thank you for your post. The encryption for tape is in the roadmap and is waiting for its turn. We don't have ETA for it yet and look forward to hearing any feedback from you soon.
  8. Hello, @3STYLER NAKIVO team provides new versions to NAS teams as soon as they are released. Then, NAS manufacturer teams perform checks, verifications or whatever they need to do (we do not know exactly what) before publishing new versions in their app stores. NAKIVO team has no influence on these processes and cannot speed up publishing new versions by NAS manufacturers. Please redirect this sort of questions to support of corresponding NAS.
  9. @Mario The best way would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate it and forward your feature request to our Product Development team. You can also open your inbox to answer additional questions and I will send the information dierectly for possible future implementation.
  10. We’ve launched the beta testing of NAKIVO Backup & Replication v10.8. The new beta version brings new features for centralized tenant management, full vSphere 8 GA support, S3-compatible backup destinations, streamlined VM recovery from tape and more. The latest additions include: MSP Console VMware vSphere 8 GA Support S3-Compatible Object Storage Support Direct Recovery from Tape Improved Backup Retention Job Priority Merge Jobs Persistent Agent Join the Beta Program to try the new features and get a $30 Amazon eGift Card for sharing your feedback!
  11. @pfs Thank you for your contribution to the NAKIVO Forum. Please, let us know if you have any other questions. Have a nice day
  12. Hello @Jason Thank you for your answer. To update NAKIVO to v10.7.2 on Synology x86_x64 with DSM7+ via SSH console, please check if your NAS is supported (https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Supported-NAS-Devices/Supported-Synology-NAS-Devices.htm) after that we would recommend you perform the following steps: 1. Please, be sure that NBR version 10.6.1 is installed via Synology AppCenter. 2. Download the newest NBR version installation script for Synology NAS, for example, for the x86_x64 platform (https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh) 3. Copy the downloaded file to your Synology somewhere, for example, to /tmp via WinCSP or SSH: cd /tmp && wget https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh 4. Stop NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Stop 5. Connect to Synology via SSH (Putty) using an admin account. 6. Get root privileges running the following command: sudo -i enter your admin password when prompted. 7. Run the following commands to replace the existing NBR director with the newest version: chmod +x NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh ./NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh 8. Start NAKIVO services if needed: Package center -- Installed -- NAKIVO -- Action -- Start If you need help with updating, we can schedule a remote meeting. We use the GoToMeeting application. We are looking forward to hearing from you. Best regards
  13. Hello @samb13, I appreciate your patience during our investigation. >>>>Does anyone have a good solution for a low cost tape drive? This is out of NAKIVO Support. Make sure that the selected Tape Drive and attached point (physical machine) are met the requirements: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Feature-Requirements.htm#Native We are looking forward to your feedback. Should you need any further information, please do not hesitate to contact us.
  14. @Jason Could you please clarify the type of CPU on your Synology? Thank you so much for your attention and participation.
  15. Yes, 10.7.2 is compatible with DSM 7.1.1-42962 Update 2. You can refer to the following article for details: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Deployment-Requirements.htm#Operatin We look forward to hearing from you.
  16. Hello, samb13, your request was received and forwarded to our Level 2 Support Team. We will follow up with you shortly. Thank you for choosing NAKIVO Backup & Replication as your data protection solution.
  17. Hello, @John Leeuwis, I communicated about your case with the Support Team and they asked you to contact them directly. Check a guide: https://helpcenter.nakivo.com/display/NH/Support+Bundles As well, you can use this link for the meeting: https://meet.goto.com/262157101 We look forward to hearing from you. Best regards.
  18. @Elia Thank you for your post. Please contact support directly and let us know the necessary version and which installers you need. Check a guide: https://helpcenter.nakivo.com/display/NH/Support+Bundles We look forward to hearing from you. Best regards.
  19. @Rolando_Ramirez Thank you for getting back to us. Unfortunately, for now, there is no free version of NAKIVO for Synology DSM 7+. Thank you so much for your attention and participation. We are looking forward to hearing from you.
  20. Hello @pfs Thank you for your email. To use an older transporter, please refer to this feature "system.transporter.allow.old": https://helpcenter.nakivo.com/User-Guide/Content/Settings/Expert-Mode.htm?Highlight=expert mode In the other hand, you can update the Director and the Transporter to the latest version: https://www.nakivo.com/resources/download/update/ You can consult this article on how to update manually: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/Updating-NAKIVO-Backup-and-Replication/Updating-on-QNAP-NAS.htm We look forward to hearing from you.
  21. Hello @Rolando_Ramirez Thank you for your patience during our investigation. >>> There's a message in the download page: The installer for Synology DSM 6 is available on our website. The DSM 7 package is undergoing the Synology verification process and will be available in a few weeks. You can download the package for DSM 7 only from the Synology Package Center. Any timeline ? According to the latest improvements in DSM7, all installation packages should comply with more strict security requirements, than it was previously. Synology does not allow updating the NAKIVO package manually on the Synology Web Console. You need to install NAKIVO on Package Center and the latest version of NAKIVO on Package Center is 10.6.1. Currently, version 10.7.2 is being reviewed by the Synology team and it is expected to be available on Package Center soon. You can update manually to the 10.7.2 version using .sh file via SSH console by performing the following steps: 1. Install the NAKIVO version 10.6.1 via Synology AppCenter 2. Download the newest NAKIVO version installation script for Synology NAS: - x86_64 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh - armv7 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_arm_v7.sh - armv8 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_arm_v8.sh 3. Copy the downloaded file to your Synology somewhere, for example to /tmp via WinSCP or SSH: cd /tmp && wget https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh 4. Stop NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Stop 5. Connect to Synology via SSH (Putty) using an admin account. 6. Get root privileges running the following command: sudo -i enter your admin password when prompted 7. Run the following commands to replace the existing NBR director with the newest version: chmod +x NAKIVO_Backup_Replication_v10.7.2.6976_Updater_Synology_x86_64.sh ./NAKIVO_Backup_Replication_v10.7.2.6976_Updater_Synology_x86_64.sh 8. Start NAKIVO services if needed: Package center -- Installed -- NAKIVO -- Action -- Start We are looking forward to hearing from you. Should you need any further information, please do not hesitate to contact us.
  22. Hello, @Rolando_Ramirez Thank you for your contribution to our community and for choosing NAKIVO Backup & Replication as your data protection solution.
  23. NAKIVO releases v10.7.2 just as VMware makes vSphere 8 available for download. The 10.7.2 update delivers compatibility with the new VMware vSphere 8 version. VMware is introducing numerous improvements to help organizations meet the needs of their next-gen distributed infrastructures. Download the latest NAKIVO Backup & Replication update for a truly resilient and reliable virtual infrastructure. Update now: https://www.nakivo.com/resources/download/update/
  24. >>>How can I upgrade to Nakivo version 10.7? @John Leeuwis Thank you for your interest in NAKIVO! You can update via .ssh installers. You can download them using these links: DSM 7+ updaters 10.7.1: x86_64 https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.1.69062_Updater_Synology_x86_64.sh armv7 https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.1.69062_Updater_Synology_arm_v7.sh armv8 https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.1.69062_Updater_Synology_arm_v8.sh Then you can perform the following steps: Create a new folder "Update" under OPT directory. 1. mkdir /opt/Update Copy the downloaded file to the new directory 2. /opt/Update 3. Stop NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Stop. 4. Connect to your Synology via SSH (Putty) using an admin account. 5. Get root privileges running the following command: sudo -i Enter your admin password when prompted. Then go to the Update folder 6. cd /opt/Update Run the following commands to update the existing NAKIVO Backup&Replication with the newest version: 7. chmod +x installer_file.sh And continue the installation as the below steps show. 8 ./NAKIVO_Backup_Replication_vv10.7.1.69062__Updater_Synology_.sh 9. Start NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Start. Note: Please download the proper file as the Synology system you have if x86 or ARM CPU. If you have a SAAS repo, please de-attached before the update. Feel free to let us know if there is anything else we can assist you with, and we will get back to you. We are looking forward to hearing from you.
  25. Special Offer for Attendees Stay active during the webinar and get a chance to win: $50 Amazon eGift Card for submitting the most questions on the product's functionality for the Q&A $25 Amazon eGift Card for taking a quick post-webinar survey Learn more Register for our upcoming live webinar Proactive infrastructure monitoring is key to sustaining a healthy virtual environment, optimizing resource allocation and maintaining business continuity. Register for our upcoming live webinar and learn how NAKIVO IT monitoring for VMware vSphere can enhance your overall data protection strategy. What the webinar covers VMware monitoring: Benefits and challenges Best practices for VMware data protection Case study: VMware backup + monitoring Live demo Q&A When to attend Americas: November 16, 11 AM – 12 PM EST EMEA: November 16, 5 PM – 6 PM CET Register now and get the free white paper: IT Infrastructure Monitoring Insights and Best Practices REGISTER NOW
×
×
  • Create New...