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Official Moderator

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Everything posted by Official Moderator

  1. Thank you for your post, Greg. We will add more information according to your request to our HelpCenter, please give us more details after the video-conference with our Support Team. Feel free to let the Nakivo Forum Community know if there is anything else we can assist you with.
  2. Hello, Greg Mitchell, it looks like you need to read more about replication from backup here: https://helpcenter.nakivo.com/User-Guide/Content/Replication/Creating-VMware-Replication-Jobs/Replication-Job-Wizard-for-VMware-Source.htm#Backup Should you need any further information, please do not hesitate to contact us. Best regards We look forward to hearing from you.
  3. Hello, @NakivoFreeUser We have checked with our Level 2 engineer and got their confirmation. We are so sorry for this inconvenience. NAKIVO Free version does not support DSM 7.0. Should you need any further information, please do not hesitate to contact us. Best regards
  4. Hello, Dan. Feel free to let us know if there is anything else we can assist you with.
  5. Hello, @cbon Thank you for your interest in NAKIVO! Starting from the DSM 7 version of the firmware, Synology does not allow the installation of unsigned packages. So the only official source from which you can install NAKIVO at the moment is the Synology Package Center. We in NAKIVO are doing all we can to deliver the new versions of the product as fast as possible Due to the Synology internal testing workflow, it could take some time for the new version of NAKIVO to appear in the Package Center. Currently, the 10.5.1-61510 version of the NAKIVO is available via the Package Center on the DSM 7 version of the Synology NAS firmware. Feel free to let us know if there is anything else we can assist you with, and we will get back to you. We are looking forward to hearing from you.
  6. Hello Dan, it will be added in NBR v10.6 (end of April). Thank you for your post. Feel free to let us know if there is anything else we can assist you with, and we will get back to you. We are looking forward to hearing from you
  7. Hello, Florian. Thank you for your question. Please refer to the following: - Ensure to meet the requirements: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Supported-Platforms.htm#VMware - Consult this article: https://helpcenter.nakivo.com/display/KB/Required+vSphere+Permissions Let us know if there is anything else we can assist you with, and we will get back to you. We are looking forward to hearing from you
  8. Hello, @javely7 Thank you for your question. With Physical inventory, you should make sure the following is met: - Physical Machine Requirements (https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Supported-Platforms.htm#Physical) - Networking Requirements (https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Deployment-Requirements.htm#Networki) - Make sure no Nakivo transporter service/application is installed on the physical machine. The Nakivo transporter agent will be installed automatically when adding the physical machine to the Inventory. Please let us know if there is anything else we can assist you with, and we will get back to you. We are looking forward to hearing from you.
  9. Hello, @javely7 Thank you for your question. This is a new feature. Sorry, but we do not have ETA for this feature yet. We will inform you as soon as we have it. Please let us know if there is anything else we can assist you with, and we will get back to you. We are looking forward to hearing from you.
  10. Thank you for your interest in NAKIVO! Yes, this is an absolutely correct conception. If you need any assistance with the configuration of this layout or some specific details, don't hesitate to get in touch with support directly at support@nakivo.com. Please let us know if there is anything else we can assist you with, and we will get back to you.
  11. Hello, Matt, thank you for your question. Yes, technically, it is possible to migrate NAKIVO from a local installation to AWS EC2. There is a pre-built AWS AMI with the NAKIVO director. At the same time, importing to AWS NAKIVO will require minor manual configuration (check IP addresses of Inventory items and transporters, check repositories paths, etc.). If the NAKIVO director is located in AWS, we recommend having additional local transporter (or even a local repository) work with the hypervisor locally. If you have any issues during the process in the future, such cases should be investigated with the logs, send them using support@nakivo.com email. You can create a new support ticket by sending us a support bundle from the instance where the issue occurs. Thank you for undestanding. We are looking forward to hearing from you.
  12. Hello, JoBonJo, there is not enough information for further investigation at the moment. Please, check if port 902 is opened on the target for the recovery VMware host. Also, such cases should be investigated with the logs, send them using support@nakivo.com email. You can create a new support ticket by sending us a support bundle from the instance where the issue occurs. Thank you for undestanding.
  13. Pete, please, use the email to contact with the support team. Your issue needs more details. Thank you
  14. Hello, Pete. We need more information for the investigation process. Please send an email to our Support team: support@nakivo.com. Thank you
  15. Hello, Bedders, thank you for your update, so your issue has been covered already? If you have more questions, please ask and I will help.
  16. Hello @Ezequiel Kich, Proprietary change tracking method is not a full backup. When using proprietary change tracking method, an entire VM is read each time. Therefore, it is slower than the use of resilient change tracking (RCT). Nevertheless, only changes are transferred in both cases. In order to use RCT for change tracking, you need a contemporary Hyper-V version. Please let us know if there's anything else we can help you with.
  17. Hello @Ezequiel Kich! Make a Backup Job Copy of the local data to the Wasabi repository. Please keep in mind that to transfer 2Tb data with bandwidth 50 Mbps you need to spend about 3 days 17 hours. https://www.calculator.net/bandwidth-calculator.html?downloadsize2=2&downloadsize2unit=TB&bandwidth2=50&bandwidth2unit=mb&ctype=2&x=89&y=18#download-time Please keep us posted.
  18. Hello @kaoht, The improvement of the native tape support feature usability is already underway. The product team is working to ensure that NAKIVO Backup & Replication can display tape cartridge capacity and BO/RP size. Please let us know if there's anything else we can help you with.
  19. Hi @johnyfork The idea of cloning, replicating, or backing up the VM is correct in this case. You can keep the clone and do not share the media with other Please let us know if there is anything else we can assist you with, and we will get back to you. We are looking forward to hearing from you.
  20. Hi @georgeme, NAKIVO Backup & Replication does not support the IPv6 protocol. It is not implemented in the current version of NAKIVO Backup & Replication and we cannot recommend any other data protection solution. Please let us know if there is anything else we can assist you with, and we will get back to you.
  21. Hi @Talip, NAKIVO 10.5.1, the current version, is already available in the Synology App Center for some weeks. Please let us know if there is anything else we can assist you with, and we will get back to you.
  22. Hello @AM31, Please send us a new support bundle with the main database included. Also, please provide us with the name of the affected VM and job. https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm
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