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Official Moderator
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Posts posted by Official Moderator
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4 hours ago, Official Moderator said:
Hello, @3STYLER, your request was received and forwarded to our Level 2 Support Team. We will follow up with you shortly. Thank you for choosing NAKIVO Backup & Replication as your data protection solution.
7 hours ago, 3STYLER said:Please add Nakivo Transporter 10.7.2 to the Synology App Store, or deploy a new .sh file.
The official Nakivo Update Package still doesn't support DSM7, what's the state in the verification process?
Many thanks in advance.
Hello, @3STYLER NAKIVO team provides new versions to NAS teams as soon as they are released. Then, NAS manufacturer teams perform checks, verifications or whatever they need to do (we do not know exactly what) before publishing new versions in their app stores.
NAKIVO team has no influence on these processes and cannot speed up publishing new versions by NAS manufacturers. Please redirect this sort of questions to support of corresponding NAS.
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6 hours ago, Mario said:
Hi
I'm doing some automation on my setup and like to batch generate some reports.
But I can't set the name of the output pdf, so if I run two command wihtin the same minute, they get overwritten
(cause the name contains only the hour and minute): job_report_Tue, 29 Nov at 13_20 (UTC +01_00).pdf
Can you add an argument to define the filename of the job?
Example:
cli.bat --tenant 42 -jp 12 -output myreport.pdf
Thanks
Mario
@Mario The best way would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate it and forward your feature request to our Product Development team.
You can also open your inbox to answer additional questions and I will send the information dierectly for possible future implementation.
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We’ve launched the beta testing of NAKIVO Backup & Replication v10.8. The new beta version brings new features for centralized tenant management, full vSphere 8 GA support, S3-compatible backup destinations, streamlined VM recovery from tape and more. The latest additions include:
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MSP Console
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VMware vSphere 8 GA Support
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S3-Compatible Object Storage Support
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Direct Recovery from Tape
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Improved Backup Retention
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Job Priority
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Merge Jobs
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Persistent Agent
Join the Beta Program to try the new features and get a $30 Amazon eGift Card for sharing your feedback!
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12 hours ago, pfs said:
Thanks, this solved our problem.
@pfs Thank you for your contribution to the NAKIVO Forum. Please, let us know if you have any other questions. Have a nice day
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2 hours ago, Jason said:
Sure
INTEL Atom C2538Hello @Jason Thank you for your answer.
To update NAKIVO to v10.7.2 on Synology x86_x64 with DSM7+ via SSH console, please check if your NAS is supported (https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Supported-NAS-Devices/Supported-Synology-NAS-Devices.htm) after that we would recommend you perform the following steps:
1. Please, be sure that NBR version 10.6.1 is installed via Synology AppCenter.
2. Download the newest NBR version installation script for Synology NAS, for example, for the x86_x64 platform (https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh)
3. Copy the downloaded file to your Synology somewhere, for example, to /tmp via WinCSP or SSH: cd /tmp && wget https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh
4. Stop NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Stop
5. Connect to Synology via SSH (Putty) using an admin account.
6. Get root privileges running the following command: sudo -i enter your admin password when prompted.
7. Run the following commands to replace the existing NBR director with the newest version: chmod +x NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh ./NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh
8. Start NAKIVO services if needed: Package center -- Installed -- NAKIVO -- Action -- Start
If you need help with updating, we can schedule a remote meeting.
We use the GoToMeeting application. We are looking forward to hearing from you. Best regards
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On 11/22/2022 at 5:53 PM, samb13 said:
Hi,
On my project list for next year is adding an air-gapped backup to my Nakivo solution. I'm looking for a low cost tape drive compatible with Nakivo but my usual vendors don't have much selection and everything I've found on the internet is rather out of date. Does anyone have a good solution for a low cost tape drive? I don't have a lot of capacity needs so I could probably get away with DLO-5. I'm looking into cloud backup as well but would rather keep the data on prem. I'm hoping to add a drive to a desktop, poweredge server or cheap NAS.
Thanks!
Hello @samb13, I appreciate your patience during our investigation.
>>>>Does anyone have a good solution for a low cost tape drive?
This is out of NAKIVO Support. Make sure that the selected Tape Drive and attached point (physical machine) are met the requirements: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Feature-Requirements.htm#Native
We are looking forward to your feedback. Should you need any further information, please do not hesitate to contact us.
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6 hours ago, Jason said:
Tried to update it this morning and received this when using file NAKIVO_Backup_Replication_v10.7.2_Updater_Synology
Could you please clarify the type of CPU on your Synology? Thank you so much for your attention and participation.
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On 11/22/2022 at 3:14 PM, Jason said:
Is 10.7.2 compatible with DSM 7.1.1-42962 Update 2
Yes, 10.7.2 is compatible with DSM 7.1.1-42962 Update 2.
You can refer to the following article for details: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Deployment-Requirements.htm#Operatin
We look forward to hearing from you.
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18 hours ago, samb13 said:
Hi,
On my project list for next year is adding an air-gapped backup to my Nakivo solution. I'm looking for a low cost tape drive compatible with Nakivo but my usual vendors don't have much selection and everything I've found on the internet is rather out of date. Does anyone have a good solution for a low cost tape drive? I don't have a lot of capacity needs so I could probably get away with DLO-5. I'm looking into cloud backup as well but would rather keep the data on prem. I'm hoping to add a drive to a desktop, poweredge server or cheap NAS.
Thanks!
Hello, samb13, your request was received and forwarded to our Level 2 Support Team. We will follow up with you shortly. Thank you for choosing NAKIVO Backup & Replication as your data protection solution.
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10 hours ago, John Leeuwis said:
Thank you for your email and the way in which I can install the new version of Nakivo. I have little experience with Linix, may be my question today. In point 1 you mention that an Update folder must be created. Do I have to be logged in to the DSM214+ via TTY first? This is only taken at point 4.
I did point 4 first, but then I don't see an opt folder; see the screenshot below. Is there anything else I need to do?
When do you expect Synology to approve your new version for DSM v7.1?
Hello, @John Leeuwis, I communicated about your case with the Support Team and they asked you to contact them directly. Check a guide: https://helpcenter.nakivo.com/display/NH/Support+Bundles
As well, you can use this link for the meeting: https://meet.goto.com/262157101
We look forward to hearing from you. Best regards.
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On 11/17/2022 at 10:53 AM, Elia said:
Good morning,
due to technical issue I had to reinstall Nakivo Backup and replilcation (virtual appliance on VMware). I've installed the last version (10.7) but I noticed that I need to install a previous version. (problem with performance and my IT infrastructure)
Is there a way to download installation package for previous versions?
Thanks in advance
Elia Rivadossi
Thank you for your post. Please contact support directly and let us know the necessary version and which installers you need. Check a guide: https://helpcenter.nakivo.com/display/NH/Support+Bundles We look forward to hearing from you.
Best regards.
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21 hours ago, Rolando_Ramirez said:
Hello. Thanks for the answer but you're confused, this post/thread is about the FREE version of Nakivo on DSM 7 and not how to upgrade to the latest version.
Thank you for getting back to us. Unfortunately, for now, there is no free version of NAKIVO for Synology DSM 7+. Thank you so much for your attention and participation. We are looking forward to hearing from you.
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On 11/12/2022 at 9:36 AM, pfs said:
Hi
We are using the QNAP Transporter to work with our Nakivo Backup Appliance. After upgrading our Appliance we can no longer connect to the QNAP Transporters and we get told that the Transporter is out of date. The latest version for Qnap is 10.5.
Hello @pfs
Thank you for your email.
To use an older transporter, please refer to this feature "system.transporter.allow.old":
https://helpcenter.nakivo.com/User-Guide/Content/Settings/Expert-Mode.htm?Highlight=expert mode
In the other hand, you can update the Director and the Transporter to the latest version: https://www.nakivo.com/resources/download/update/
You can consult this article on how to update manually: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/Updating-NAKIVO-Backup-and-Replication/Updating-on-QNAP-NAS.htm
We look forward to hearing from you.
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On 11/9/2022 at 8:04 PM, Rolando_Ramirez said:
Hello. There's a message in the download page: The installer for Synology DSM 6 is available on our website. The DSM 7 package is undergoing the Synology verification process and will be available in a few weeks. You can download the package for DSM 7 only from the Synology Package Center.
Any timeline ?
thanks!
Hello @Rolando_Ramirez
Thank you for your patience during our investigation.
>>> There's a message in the download page: The installer for Synology DSM 6 is available on our website. The DSM 7 package is undergoing the Synology verification process and will be available in a few weeks. You can download the package for DSM 7 only from the Synology Package Center. Any timeline ?
According to the latest improvements in DSM7, all installation packages should comply with more strict security requirements, than it was previously.
Synology does not allow updating the NAKIVO package manually on the Synology Web Console.
You need to install NAKIVO on Package Center and the latest version of NAKIVO on Package Center is 10.6.1. Currently, version 10.7.2 is being reviewed by the Synology team and it is expected to be available on Package Center soon.
You can update manually to the 10.7.2 version using .sh file via SSH console by performing the following steps:
1. Install the NAKIVO version 10.6.1 via Synology AppCenter
2. Download the newest NAKIVO version installation script for Synology NAS:
- x86_64 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh
- armv7 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_arm_v7.sh
- armv8 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_arm_v8.sh
3. Copy the downloaded file to your Synology somewhere, for example to /tmp via WinSCP or SSH:
cd /tmp && wget https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.2.69768_Updater_Synology_x86_64.sh
4. Stop NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Stop
5. Connect to Synology via SSH (Putty) using an admin account.
6. Get root privileges running the following command:
sudo -i
enter your admin password when prompted
7. Run the following commands to replace the existing NBR director with the newest version:
chmod +x NAKIVO_Backup_Replication_v10.7.2.6976_Updater_Synology_x86_64.sh
./NAKIVO_Backup_Replication_v10.7.2.6976_Updater_Synology_x86_64.sh
8. Start NAKIVO services if needed: Package center -- Installed -- NAKIVO -- Action -- Start
We are looking forward to hearing from you. Should you need any further information, please do not hesitate to contact us. -
23 hours ago, Rolando_Ramirez said:
For those interested in running Nakivo in a Docker container.. this is the Dockerfile I came up with RJB ideas:
# based on ideas from:
# https://forum.nakivo.com/index.php?/topic/6376-synology-dsm-7-and-nakivo-104-not-compatible/&do=findComment&comment=8166FROM ubuntu:18.04
# update
RUN apt-get update
RUN apt-get -y upgrade# pre-requisites
RUN apt install -y cifs-utils ntfs-3g open-iscsi
RUN apt-get update
RUN apt-get -y upgrade# systemctl replacement
RUN apt-get update \
&& apt-get install -y wget \
&& rm -rf /var/lib/apt/lists/*
RUN wget https://raw.githubusercontent.com/gdraheim/docker-systemctl-replacement/master/files/docker/systemctl.py -O /usr/local/bin/systemctl
RUN chmod +x /usr/local/bin/systemctl# Copy installer
COPY installers/NAKIVO_Backup_Replication_v10.7.2.69768_Installer-FREE.sh /var/tmp/installer.sh
RUN chmod +x /var/tmp/installer.sh
RUN /var/tmp/installer.sh -f --eula-accept
RUN rm /var/tmp/installer.sh# Start services
CMD service iscsid start && service nkv-bhsvc start && service nkv-dirsvc start && tail -F /var/log/nakivo_container.log
Hello, @Rolando_Ramirez Thank you for your contribution to our community and for choosing NAKIVO Backup & Replication as your data protection solution.
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NAKIVO releases v10.7.2 just as VMware makes vSphere 8 available for download. The 10.7.2 update delivers compatibility with the new VMware vSphere 8 version. VMware is introducing numerous improvements to help organizations meet the needs of their next-gen distributed infrastructures.
Download the latest NAKIVO Backup & Replication update for a truly resilient and reliable virtual infrastructure. Update now: https://www.nakivo.com/resources/download/update/
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11 hours ago, John Leeuwis said:
I am using a Synology DSM214+ with DSM 7.1.1-42962 Update 2. I am also using Nakivo 10.6.1 (build 67016 from 15 Jul 2022). How can I upgrade to Nakivo version 10.7?
>>>How can I upgrade to Nakivo version 10.7?
@John Leeuwis Thank you for your interest in NAKIVO! You can update via .ssh installers.
You can download them using these links:
DSM 7+ updaters 10.7.1:
x86_64
armv7
armv8
Then you can perform the following steps:
Create a new folder "Update" under OPT directory.
1. mkdir /opt/Update
Copy the downloaded file to the new directory
2. /opt/Update
3. Stop NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Stop.
4. Connect to your Synology via SSH (Putty) using an admin account.
5. Get root privileges running the following command:
sudo -i
Enter your admin password when prompted.
Then go to the Update folder
6. cd /opt/Update
Run the following commands to update the existing NAKIVO Backup&Replication with the newest version:
7. chmod +x installer_file.sh
And continue the installation as the below steps show.
8 ./NAKIVO_Backup_Replication_vv10.7.1.69062__Updater_Synology_.sh
9. Start NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Start.
Note: Please download the proper file as the Synology system you have if x86 or ARM CPU.
If you have a SAAS repo, please de-attached before the update.
Feel free to let us know if there is anything else we can assist you with, and we will get back to you.
We are looking forward to hearing from you.
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2 hours ago, naktyro said:
In case anyone else is searching around and comes across this, I had a support call from Nakivo this AM. Problem was the Windows agent wasn't starting. As soon as I manually started it everything went fine.
Thank you for your update
Should you need any further information, do not hesitate to contact me.
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17 hours ago, Arch Parks said:
Any idea of the ETA of Nakivo for support of Esxi 8.0?
@Arch Parks Thank you for reaching out to us!
We know that the new vSphere 8.0 version has been released, and our Team is already working on the compatibility.
Currently, we have the following plans:
1. Compatibility support will be implemented in v10.7.2. We expect it in early November 2022.
2. Full vSphere v8 support is expected in v10.8:
- The beta version is scheduled for November 2022;
- The GA is scheduled for December 2022.
Be aware that this is a preliminary plan. So, the dates can be changed.
We sincerely apologize for this temporary inconvenience; our Team is working hard to ensure your most satisfactory experience with our software.
Thank you in advance for your patience. Let us know if you require any further information, and we will get back to you.
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On 10/22/2022 at 11:39 AM, naktyro said:
Thank you for your reply. I don't think this really has anything to do with it because of the following
1 - I have already removed every job and started with a clean sheet prior to posting the issue
2 - I also refreshed all the various pages and rebooted the machine from a fully turned off state, again prior to posting the original issue.
But for the record, I tried this again.
The Transporter hangs on refreshing at 40% and the Inventort error keeps coming back when I cancel it.
I think I really need to get in at the cmd level and force kill/remove the invetory and transporter.
@naktyro Thank you for the information provided. Please generate and send us a new support bundle with the main database for further investigation. Do not forget to specify your ticket number #167256 in the description. Check a guide: https://helpcenter.nakivo.com/display/NH/Support+Bundles
We look forward to hearing from you.
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On 10/14/2022 at 4:46 PM, Matt said:
support bundle sent
@Matt Thank you. Should you need any further information, please do not hesitate to contact me here too.
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1
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10 hours ago, Matt said:
> Please clarify details on how you check the speed to Wasabi manually. Which software/commands do you use?
I'm using Wasabi Explorer, running it on the same Windows machine that my Nakivo Transporter runs on. Wasabi Explorer also lets you increase the number of threads in use. I cranked it up awhile ago, and now I'm getting speeds around 150 MBps (1200 Mbps) while Nakivo limps along at 20 Mbps
I'll likely need to set up a test job for steps 1-3. The backup that I'm trying to copy up to Wasabi now is 12TB, and I estimate it will take 8 more days to finish.
@Matt Thank you for your reply.
>>> I cranked it up awhile ago, and now I'm getting speeds around 150 MBps (1200 Mbps) while Nakivo limps along at 20 Mbps
>>> I'll likely need to set up a test job for steps 1-3. The backup that I'm trying to copy up to Wasabi now is 12TB, and I estimate it will take 8 more days to finish.
Please try again with a small selected VM then check the result.
For a specific case, to continue the investigation, please follow the suggested steps in the previous email.
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1. In the Wasabi targeting job, enable the "Bottleneck detection" option.
2. Run this job manually or wait for its scheduled run.
3. When it finishes, generate a new support bundle and send it to us with the detailed problem description.
===============
We are looking forward to hearing from you. Should you need any further information, please do not hesitate to contact us.
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6 hours ago, Matt said:
We just purchased some Wasabi storage and starting a Nakivo copy job to get some of our data up in the cloud.
The copy is running extremely slow, averaging about 10-15Mbps. When I manually copy files into a Wasabi bucket (with another piece of software) I can get over 30MBps (240Mbps) easily, using the exact same hardware. I know that Nakivo will create some overhead in copying from a local repository into a cloud repository, but this amount (16 times slower) is unacceptable.
Is there a way to configure Nakivo to run this any faster?
@Matt We appreciate your patience during our investigation.
Please clarify details on how you check the speed to Wasabi manually. Which software/commands do you use?
Additionally, please do the following:
1. In the Wasabi targeting job, enable the "Bottleneck detection" option.
2. Run this job manually or wait for its scheduled run.
3. When it finishes, generate a new support bundle and send it to us.
We are looking forward to your feedback.
Should you need any further information, please do not hesitate to contact us.
Encryption for Tape
in Backup Repositories
Posted
@Mr.Ed Thank you for your post. The encryption for tape is in the roadmap and is waiting for its turn. We don't have ETA for it yet and look forward to hearing any feedback from you soon.