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Nakivo 10.7 and Synology DSM 7.1.1-42962 Update 2, how to update?


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11 hours ago, John Leeuwis said:

I am using a Synology DSM214+ with DSM 7.1.1-42962 Update 2. I am also using Nakivo 10.6.1 (build 67016 from 15 Jul 2022). How can I upgrade to Nakivo version 10.7?

>>>How can I upgrade to Nakivo version 10.7?

@John Leeuwis Thank you for your interest in NAKIVO! You can update via .ssh installers.

You can download them using these links:

DSM 7+ updaters 10.7.1:

x86_64

https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.1.69062_Updater_Synology_x86_64.sh

armv7

https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.1.69062_Updater_Synology_arm_v7.sh

armv8

https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.7.1.69062_Updater_Synology_arm_v8.sh

Then you can perform the following steps:

Create a new folder "Update" under OPT directory.

1. mkdir /opt/Update

Copy the downloaded file to the new directory

2. /opt/Update

3. Stop NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Stop.

4. Connect to your Synology via SSH (Putty) using an admin account.

5. Get root privileges running the following command:

sudo -i

Enter your admin password when prompted.

Then go to the Update folder

6. cd /opt/Update

Run the following commands to update the existing NAKIVO Backup&Replication with the newest version:

7. chmod +x installer_file.sh

And continue the installation as the below steps show.

8 ./NAKIVO_Backup_Replication_vv10.7.1.69062__Updater_Synology_.sh

9. Start NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Start.

Note: Please download the proper file as the Synology system you have if x86 or ARM CPU.

If you have a SAAS repo, please de-attached before the update.

Feel free to let us know if there is anything else we can assist you with, and we will get back to you.

We are looking forward to hearing from you.

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  • 2 weeks later...

Thank you for your email and the way in which I can install the new version of Nakivo. I have little experience with Linix, may be my question today. In point 1 you mention that an Update folder must be created. Do I have to be logged in to the DSM214+ via TTY first? This is only taken at point 4.

I did point 4 first, but then I don't see an opt folder; see the screenshot below. Is there anything else I need to do?

When do you expect Synology to approve your new version for DSM v7.1?

image.png.32da4453b3dd04ff7cb7146efb234ab5.png

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10 hours ago, John Leeuwis said:

Thank you for your email and the way in which I can install the new version of Nakivo. I have little experience with Linix, may be my question today. In point 1 you mention that an Update folder must be created. Do I have to be logged in to the DSM214+ via TTY first? This is only taken at point 4.

 

I did point 4 first, but then I don't see an opt folder; see the screenshot below. Is there anything else I need to do?

 

When do you expect Synology to approve your new version for DSM v7.1?

image.png.32da4453b3dd04ff7cb7146efb234ab5.png

 

Hello, @John Leeuwis, I communicated about your case with the Support Team and they asked you to contact them directly. Check a guide: https://helpcenter.nakivo.com/display/NH/Support+Bundles

As well, you can use this link for the meeting: https://meet.goto.com/262157101

We look forward to hearing from you. Best regards.

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