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Missmatching repository allocated size


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is there any proper KB article that shows how to fix inconsistent repository. 

am getting following errors.

[10/24 16:15:12.844] WRN: Backup repository with not finished consolidation...
[10/24 16:16:07.801] LOG: Version 10.1.0.r47251
[10/24 16:16:07.935] LOG: Backup repository "bh-mount/a767cdfc-a844-4abe-97b5-ea2819c2be5a/NakivoBackup":
[10/24 16:16:08.105] DBG: Missmatching repository allocated size 628502294336 vs. 628502294216...
[10/24 16:16:08.177] WRN: Backup repository with not finished consolidation...
[10/24 16:16:12.384] LOG: Version 10.1.0.r47251
[10/24 16:16:12.517] LOG: Backup repository "bh-mount/a767cdfc-a844-4abe-97b5-ea2819c2be5a/NakivoBackup":
[10/24 16:16:12.687] DBG: Missmatching repository allocated size 628502294336 vs. 628502294216...
[10/24 16:16:12.759] WRN: Backup repository with not finished consolidation...
[10/24 16:17:07.857] LOG: Version 10.1.0.r47251
[10/24 16:17:07.990] LOG: Backup repository "bh-mount/a767cdfc-a844-4abe-97b5-ea2819c2be5a/NakivoBackup":
[10/24 16:17:08.178] DBG: Missmatching repository allocated size 628502294336 vs. 628502294216...
[10/24 16:17:08.248] WRN: Backup repository with not finished consolidation...
[10/24 16:17:12.469] LOG: Version 10.1.0.r47251
[10/24 16:17:12.603] LOG: Backup repository "bh-mount/a767cdfc-a844-4abe-97b5-ea2819c2be5a/NakivoBackup":
[10/24 16:17:12.796] DBG: Missmatching repository allocated size 628502294336 vs. 628502294216...
[10/24 16:17:12.866] WRN: Backup repository with not finished consolidation...
[10/24 16:18:08. 88] LOG: Version 10.1.0.r47251
[10/24 16:18:08.222] LOG: Backup repository "bh-mount/a767cdfc-a844-4abe-97b5-ea2819c2be5a/NakivoBackup":
[10/24 16:18:08.416] DBG: Missmatching repository allocated size 628502294336 vs. 628502294216...
[10/24 16:18:08.487] WRN: Backup repository with not finished consolidation...
[10/24 16:18:12.689] LOG: Version 10.1.0.r47251
[10/24 16:18:12.822] LOG: Backup repository "bh-mount/a767cdfc-a844-4abe-97b5-ea2819c2be5a/NakivoBackup":
[10/24 16:18:12.993] DBG: Missmatching repository allocated size 628502294336 vs. 628502294216...
[10/24 16:18:13. 66] WRN: Backup repository with not finished consolidation...
[10/24 16:19:07.927] LOG: Version 10.1.0.r47251
[10/24 16:19:08. 58] LOG: Backup repository "bh-mount/a767cdfc-a844-4abe-97b5-ea2819c2be5a/NakivoBackup":
[10/24 16:19:08.242] DBG: Missmatching repository allocated size 628502294336 vs. 628502294216...
[10/24 16:19:08.313] WRN: Backup repository with not finished consolidation...
[10/24 16:19:12.531] LOG: Version 10.1.0.r47251
[10/24 16:19:12.665] LOG: Backup repository "bh-mount/a767cdfc-a844-4abe-97b5-ea2819c2be5a/NakivoBackup":
[10/24 16:19:12.829] DBG: Missmatching repository allocated size 628502294336 vs. 628502294216...
[10/24 16:19:12.902] WRN: Backup repository with not finished consolidation...
[10/24 16:20:07.910] LOG: Version 10.1.0.r47251
[10/24 16:20:08. 42] LOG: Backup repository "bh-mount/a767cdfc-a844-4abe-97b5-ea2819c2be5a/NakivoBackup":
[10/24 16:20:08.225] DBG: Missmatching repository allocated size 628502294336 vs. 628502294216...
[10/24 16:20:08.296] WRN: Backup repository with not finished consolidation...
[10/24 16:20:12.513] LOG: Version 10.1.0.r47251
[10/24 16:20:12.647] LOG: Backup repository "bh-mount/a767cdfc-a844-4abe-97b5-ea2819c2be5a/NakivoBackup":
[10/24 16:20:12.822] DBG: Missmatching repository allocated size 628502294336 vs. 628502294216...
[10/24 16:20:12.894] WRN: Backup repository with not finished consolidation...

there should be some guide to perform the following fixing but there isn't. 

are there anyway we could try fixing it then going to the support every time? 

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Hello Leezy, thank you for letting us know your issue.

 

Please help to perform the followings:

- Check if the physical disks on the server where the backup repository located are healthy and not overloaded

- Run checking File System for the server where backup repository locate. Please stop NAKIVO services before running checking file system.

- Make sure that no firewall/antivirus/defender/3rd party block connection to the repository during the jobs. (antivirus software deleting some files in Repository)

- Please run Backup Verification to make sure that repository data is consistent  (https://helpcenter.nakivo.com/display/NH/Running+Block-Level+Backup+Verification#RunningBlock-LevelBackupVerification-VerifyingallVMBackups). Delete all corrupted recovery points if there are any (https://helpcenter.nakivo.com/display/KB/Dealing+with+Corrupted+Recovery+Points). Make sure there are no corrupted recovery points in Repository.

- Send us a new support bundle with database included (referred to the attached ticket) if this issue still persists for further investigation.

 

Thank you very much

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