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Allocate more RAM QNAP


ETO

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Hi, 

We run Nakivo using the app on our QNAP-NAS and today received the message below:

The "NAKIVO Backup & Replication" application is about to run out of memory.

Allocate more memory to the "NAKIVO Backup & Replication" application.

I followed the link at the end of the message that reads:

For NAS devices: You can find the file on your NAS device by running the following command: find / -name "nkv-dirsvc"

From Windows I logged into my NAS using SSH as I assume this is what I'm meant to do, but I'm unable to find the file named in the link. Is there a tutorial for this process? Am I logging into the NAS correctly?

I noted in  this forum that someone asked the same question but for a Synology setup, so hopeful that someone might be able to help for QNAP. We don't use this NAS for anything other than Nakivo backups. Its a TS-432PXU-RP with 16Gb RAM.

Thanks in advance.

 

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9 hours ago, ETO said:

Hi, 

We run Nakivo using the app on our QNAP-NAS and today received the message below:

The "NAKIVO Backup & Replication" application is about to run out of memory.

Allocate more memory to the "NAKIVO Backup & Replication" application.

I followed the link at the end of the message that reads:

For NAS devices: You can find the file on your NAS device by running the following command: find / -name "nkv-dirsvc"

From Windows I logged into my NAS using SSH as I assume this is what I'm meant to do, but I'm unable to find the file named in the link. Is there a tutorial for this process? Am I logging into the NAS correctly?

I noted in  this forum that someone asked the same question but for a Synology setup, so hopeful that someone might be able to help for QNAP. We don't use this NAS for anything other than Nakivo backups. Its a TS-432PXU-RP with 16Gb RAM.

Thanks in advance.

 

Hello, @ETO, Please let us know if we can arrange a remote session with you and our Level 2 Support Team to investigate the issue you’ve encountered online. We use the GoToMeeting application.

Let us know the date and time most convenient for you. We look forward to hearing from you, please give all the details, using support@nakivo.com. Thank you for your post and interest in NAKIVO!

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