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Tape Volume doesn't move to original slot when it remove from drive.


Alan

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On 5/17/2023 at 9:55 AM, Alan said:

Hi 

Tape Volume doesn't move to original slot when it removed from drive. 

@Alan, NAKIVO's normal behavior when the job is complete the "Tape Cartridge" will move from the "Drive" back to the "Original slot".  Please generate a new support bundle with the "Include main database" option and send it to us for further investigation.

Besides, the additional information (Job/VM name, screenshots...) will be useful to speed up our progress. You can refer to this link: https://helpcenter.nakivo.com/display/NH/Support+Bundles

You can also upload your support bundle to https://upload.nakivo.com/ Please specify your ticket ID #199264 in the description.

We look forward to hearing from you.

 

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