Gerard Posted January 29, 2021 Posted January 29, 2021 Hello, I already had contact with support yesterday. I need to update a Free Edition from 8.1 to the latest 10. According to updater script I can not go from 8 directly to 10. But according to support there are no more 9 versions for download, I have to set up a new Free Appliance. Is there no other possibility? How would the move look like with a new appliance? With kind regards Gerard Quote
Official Moderator Posted February 1, 2021 Posted February 1, 2021 Hello, @Gerard, thank you for your questions. Please, create support bundle and send to NAKIVO support: https://helpcenter.nakivo.com/display/NH/Support+Bundles Thank you Quote
Gerard Posted February 1, 2021 Author Posted February 1, 2021 Hello, as written, I have already had contact with support. (#72424) With kind regards Gerard Quote
Official Moderator Posted February 1, 2021 Posted February 1, 2021 @Gerard In this case, please, install NAKIVO from scratch. In case you have any existing repositories (backup data), they could be imported to the new NAKIVO installation. Quote
Gerard Posted February 1, 2021 Author Posted February 1, 2021 Thanks for the info, if I add the respositories are the settings for the jobs back in? Can you not update a free version in general, or is it just because I skipped a version? Quote
Official Moderator Posted February 1, 2021 Posted February 1, 2021 @Gerard You should be able to update the free version if it is not expired. But, same as with all other NAKIVO editions, you cannot skip the version, i. e. do a direct update from 8 to 10. Update to 9.x.x is needed in this case. Quote
Boris Posted May 20, 2021 Posted May 20, 2021 On 2/1/2021 at 11:47 PM, Official Moderator said: @Gerard You should be able to update the free version if it is not expired. But, same as with all other NAKIVO editions, you cannot skip the version, i. e. do a direct update from 8 to 10. Update to 9.x.x is needed in this case. Hi, are there any download links for the software stepps between 8.5 -> 10.3 ? Quote
Official Moderator Posted May 21, 2021 Posted May 21, 2021 23 hours ago, Boris said: Hi, are there any download links for the software stepps between 8.5 -> 10.3 ? Hello, @Boris! Please generate and send a support bundle to us. You can use this link: https://upload.nakivo.com/c/uploadPackage Don't forget to indicate your ticket number #89375. Then, we will analyze which version (Windows, Linux, NAS, etc.) of NBR you use and send the correct link for updating. Let me know if it worked for you. Quote
Gerard Posted June 30, 2021 Author Posted June 30, 2021 Hi @Boris, how did you solve the problem? Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.