michel Posted March 11, 2021 Share Posted March 11, 2021 Hello, for 2 days i have been trying to add a w10 pro machine and i have errors. first it was necessary to authorize access to c $ by adding a key in the registry. But since then I have the error "An internal error has occurred. Reason: cannot install transporter, code: -1, reason: command finished successfully (WindowsDeploymentServiceException)." I tried on several workstations, laptops, VMs and I have the same problem. Nakivo full is installed on a W10 pro workstation which is on the same network. If anyone has already succeeded and has a solution ... 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted March 12, 2021 Share Posted March 12, 2021 @michel To find out the reason for the issue we need to check logs. Please send us a support bundle http://www.nakivo.com/helpcenter/display/NH/Support+Bundles so we can further investigate the issue you’ve experienced. We are looking forward to hearing from you. Thank you all for your contributions to our forum. Quote Link to comment Share on other sites More sharing options...
michel Posted March 12, 2021 Author Share Posted March 12, 2021 Hello, I already sent you a support bundleand I am in contact with support I try on the forum to see if someone has already had this problem 1 Quote Link to comment Share on other sites More sharing options...
michel Posted March 16, 2021 Author Share Posted March 16, 2021 i found this solution and it seems to work : Open Programs and Features. Start > Control Panel > Programs > Programs and Features. Search > Programs and Features. Select Microsoft C++ Redistributable, right-click and click on Change. On Microsoft C++ Redistributable Setup, click on Repair. Click on Close once setup is successful. 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted March 17, 2021 Share Posted March 17, 2021 @michael Great! Thank you all for your contributions to our forum. If you have any other questions, don't hesitate to contact our Support team or just write here and I will help you. Quote Link to comment Share on other sites More sharing options...
michel Posted March 18, 2021 Author Share Posted March 18, 2021 i just tried on a blank laptop and it doesn't work. I don't have a "Microsoft C ++ Redistributable" so the trick I saw cannot apply. I find these lines in the log: 2021-03-18T11: 04: 52,372 [INFO] [Inventory] [pool-2-thread-10 -> Physical inventory discovery task] [PM-16 / dell_w10_portable] [User-1 / michel] About to deploy a new physical agent on 192.168.1.35. 2021-03-18T11: 05: 58,968 [ERROR] [Inventory] [pool-2-thread-10 -> Physical inventory discovery task] com.company.product.services.deploy.windows.WindowsDeploymentServiceException: cannot install transporter, code: 1, reason: command finished successfully 2021-03-18T11: 05: 58,998 [INFO] [Inventory] [pool-2-thread-10 -> Physical inventory discovery task] [PHYSICAL_DISCOVERY_ITEM-2 / dell_w10_portable] [User-1 / michel] Physical DI state set to INACCESSIBLE , status was reset. and on the console, the message "An internal error has occurred. Reason: cannot install transporter, code: 1, reason: command finished successfully (WindowsDeploymentServiceException)." I'm still at the same point ... Quote Link to comment Share on other sites More sharing options...
michel Posted March 18, 2021 Author Share Posted March 18, 2021 I tried to install only the transporter on the laptop. failure... the log says "Hostname: michel-dell-PC Bound IP addresses: 192.168.1.35 2a01: e34: ed51: 8c20: 292e: db7c: 48c5: 28e6 2a01: e34: ed51: 8c20: f447: 2ad3: efe0: 80ee 172.19.160.1 Disks: C : \ 50778402816 (47.3 GB) / 119358603264 (111.2 GB) D:\ 0 (0.0 KB) / 0 (0.0 KB) E: \ 8011440128 (7.5 GB) / 8013217792 (7.5 GB) Java classpath: installer.jar 2021-03-10T13: 46: 03,212 [INFO] [Main] Listening on /127.0.0.1:65330 to ensure single application instance. 2021-03-10T13: 46: 07,071 [ERROR] [System.err] java.nio.file.FileSystemException: d:\: The device is not ready. " So I disabled the cd player (d : \) and restarted then tried again. always the same "D: \: The device is not ready." while I have no d: nor e: Quote Link to comment Share on other sites More sharing options...
michel Posted March 18, 2021 Author Share Posted March 18, 2021 (edited) I found and deleted c : \ install.log, the log is now correct, no more D or E disk but the problem is the same Edited March 18, 2021 by michel Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted March 19, 2021 Share Posted March 19, 2021 Hello, thank you for your questions and contributions to our forum. Could you please generate and send us a fresh support bundle in the ticket that was already created? Also, please send us the c:\install.log and let us know the ticket number. Quote Link to comment Share on other sites More sharing options...
michel Posted March 20, 2021 Author Share Posted March 20, 2021 I created a Support Bundle (# 80384) with the install.log attached Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted March 22, 2021 Share Posted March 22, 2021 Hello, thank you for your questions. Please perform the following steps to resolve the issue and add the machine to the NBR Inventory correctly: 1. Update the Windows to the latest MS Updates. 2. Repair MS VC++ 20125 x64 redist as described here (https://social.msdn.microsoft.com/Forums/sqlserver/en-US/6b33af51-efd3-400f-83da-4bb63d791187/vcredistx64msu-installation-error-0x80240017kb2999226msu-windows81?forum=vssetup ) 3. Reboot the machine. 4. Add it to NBR again. If you have any other questions, don't hesitate to contact our Support team or just write here and I will help you. Quote Link to comment Share on other sites More sharing options...
michel Posted March 22, 2021 Author Share Posted March 22, 2021 I don't have a "C:\ProgramData\Package Cache\FC6260C33678BB17FB8B88536C476B4015B7C5E9" directory, I have already tried to repair c ++ from Control Panel > Programs > Programs and Features. it does not work 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted March 23, 2021 Share Posted March 23, 2021 @michel Please, uninstall MS VC++ 20125 x64 redist, reboot the machine, and install MS VC++ 20125 x64 redist from scratch. Then add the machine to NBR again. Let us know if that works or send us a new file C:\install.log to support@nakivo.com We are looking forward to hearing from you. Quote Link to comment Share on other sites More sharing options...
michel Posted March 23, 2021 Author Share Posted March 23, 2021 it's done, and it doesn't change anything, I sent an email updating # 80384 with the install.log files 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted March 24, 2021 Share Posted March 24, 2021 @michel Thank you. Please, let us know when you solve the problem. Quote Link to comment Share on other sites More sharing options...
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