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can't add W10 pro machine to inventory


michel
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Hello,
for 2 days i have been trying to add a w10 pro machine and i have errors.

first it was necessary to authorize access to c $ by adding a key in the registry.

But since then I have the error "An internal error has occurred. Reason: cannot install transporter, code: -1, reason: command finished successfully (WindowsDeploymentServiceException)."
I tried on several workstations, laptops, VMs and I have the same problem.
Nakivo full is installed on a W10 pro workstation which is on the same network.
If anyone has already succeeded and has a solution ...

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i found this solution and it seems to work :

 

  1. Open Programs and Features.
    1. Start > Control Panel > Programs > Programs and Features.
    2. Search > Programs and Features.
  2. Select Microsoft C++ Redistributable, right-click and click on Change.
  3. On Microsoft C++ Redistributable Setup, click on Repair.
  4. Click on Close once setup is successful.
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i just tried on a blank laptop and it doesn't work.
I don't have a "Microsoft C ++ Redistributable" so the trick I saw cannot apply.
I find these lines in the log:
2021-03-18T11: 04: 52,372 [INFO] [Inventory] [pool-2-thread-10 -> Physical inventory discovery task] [PM-16 / dell_w10_portable] [User-1 / michel] About to deploy a new physical agent on 192.168.1.35.
2021-03-18T11: 05: 58,968 [ERROR] [Inventory] [pool-2-thread-10 -> Physical inventory discovery task] com.company.product.services.deploy.windows.WindowsDeploymentServiceException: cannot install transporter, code: 1, reason: command finished successfully
2021-03-18T11: 05: 58,998 [INFO] [Inventory] [pool-2-thread-10 -> Physical inventory discovery task] [PHYSICAL_DISCOVERY_ITEM-2 / dell_w10_portable] [User-1 / michel] Physical DI state set to INACCESSIBLE , status was reset.

and on the console, the message "An internal error has occurred. Reason: cannot install transporter, code: 1, reason: command finished successfully (WindowsDeploymentServiceException)."
I'm still at the same point ...

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I tried to install only the transporter on the laptop.
failure...
the log says "Hostname: michel-dell-PC
Bound IP addresses:
192.168.1.35
2a01: e34: ed51: 8c20: 292e: db7c: 48c5: 28e6
2a01: e34: ed51: 8c20: f447: 2ad3: efe0: 80ee
172.19.160.1
Disks:
C : \ 50778402816 (47.3 GB) / 119358603264 (111.2 GB)
D:\ 0 (0.0 KB) / 0 (0.0 KB)
E: \ 8011440128 (7.5 GB) / 8013217792 (7.5 GB)
Java classpath: installer.jar
2021-03-10T13: 46: 03,212 [INFO] [Main] Listening on /127.0.0.1:65330 to ensure single application instance.
2021-03-10T13: 46: 07,071 [ERROR] [System.err] java.nio.file.FileSystemException:  d:\: The device is not ready. "
So I disabled the cd player (d : \) and restarted then tried again.
always the same "D: \: The device is not ready." while I have no d: nor e: 

Capture.PNG

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Hello, thank you for your questions. Please perform the following steps to resolve the issue and add the machine to the NBR Inventory correctly:

1. Update the Windows to the latest MS Updates. 

2. Repair MS VC++ 20125 x64 redist as described here (https://social.msdn.microsoft.com/Forums/sqlserver/en-US/6b33af51-efd3-400f-83da-4bb63d791187/vcredistx64msu-installation-error-0x80240017kb2999226msu-windows81?forum=vssetup )

3. Reboot the machine.

4. Add it to  NBR again.

If you have any other questions, don't hesitate to contact our Support team or just write here and I will help you.

 

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I don't have a "C:\ProgramData\Package Cache\FC6260C33678BB17FB8B88536C476B4015B7C5E9" directory, I have already tried to repair c ++ from Control Panel > Programs > Programs and Features.

it does not work

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