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Posted

I just installed Nakivo on a new machine and am looking forward to using it. However my password has NEVER worked. I've tried resetting it about six times and each time as soon as I get back in with the temporary password I change the password for the user. It seems to go through just fine but when I log out and try to log back in with the new password I just set it says incorrect password! I have tried copy and pasting, I know I'm entering the right password but it always says incorrect password. Has anyone else experienced this? Am I just doing something wrong??? Thanks to everyone in advance. 

Note: I reset using both the email method and the forgot_password.txt file method. 

Posted

This post was just approved after like three days and since then I've had a support call with the team. 

For anyone who is having the same issue what we did to fix it was to do the password reset to get into the web GUI and then in the address bar change wizard=True to wizard=False. I might be getting the exact syntax on that wrong but you'll see what I'm talking about if you look in the address bar. This will allow you to go to the settings and users and change the password there. For some reason that password change wants to work while the other does not. 

Hope it helps! 

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