Mark Posted May 6, 2021 Share Posted May 6, 2021 Our space reclaim we run each week, but never get past about 57-58% before stopping for weekend backups and copies offsite, then starting again the next week. Could we administratively allocate more processing resources for the space reclaim to get further at least once, then return them to default? This is running on a Synology NAS. 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted May 11, 2021 Share Posted May 11, 2021 On 5/6/2021 at 9:21 PM, Mark said: Our space reclaim we run each week, but never get past about 57-58% before stopping for weekend backups and copies offsite, then starting again the next week. Could we administratively allocate more processing resources for the space reclaim to get further at least once, then return them to default? This is running on a Synology NAS. Hello, @Mark! Please generate and send us a new Support Bundle with the main database included for further investigation. Check how to do it here https://helpcenter.nakivo.com/display/NH/Support+Bundles#SupportBundles-CreatingSupportBundles Let me know if I can help you with anything else. Quote Link to comment Share on other sites More sharing options...
Mark Posted May 11, 2021 Author Share Posted May 11, 2021 that was done this morning with link to URL of this discussion in summary as well as the question that started this 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted May 12, 2021 Share Posted May 12, 2021 15 hours ago, Mark said: that was done this morning with link to URL of this discussion in summary as well as the question that started this Great! Our Support Team will do their best to resolve your issue. If anything extra occurs, don't hesitate to contact me. Quote Link to comment Share on other sites More sharing options...
Mario Posted May 12, 2021 Share Posted May 12, 2021 @Mark Please keep the forum updated, if you have any news. reclaim is one of the biggest pain in my point of view at the current status of nakivo. 1 Quote Link to comment Share on other sites More sharing options...
Mark Posted May 19, 2021 Author Share Posted May 19, 2021 @Official Moderator it has been a week with no response from support. Assistance is requested. 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted May 20, 2021 Share Posted May 20, 2021 Hello, @Mark! I'm sorry to hear that, probably it happened due to the high load. I am sure the Support Team is working on your request. I will contact the team and ask at what stage your Support Bundle is. As soon as I have more information, I will get back to you. Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted May 21, 2021 Share Posted May 21, 2021 @Mark, could you please tell me the email you indicated in the support bundle? You can send it to me in a private message. Quote Link to comment Share on other sites More sharing options...
Mark Posted May 28, 2021 Author Share Posted May 28, 2021 @Official Moderator just messaged; I had not seen your response here requesting that information 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted May 28, 2021 Share Posted May 28, 2021 @Mark, thank you! Hopefully, we can solve your issue as fast as possible. Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted May 31, 2021 Share Posted May 31, 2021 @Mark, the Support Team informs me that they received the last support bundle from you on May 11. Since then, you have received a reply and three follow-up messages. However, our Support Team specialists didn't receive a response from you, that's why the ticket is now expired. If your issue remains unsolved, please let us know and create a new Support Bundle. I would also kindly ask you to check your email inbox so that the communication process goes smoothly and effectively. Quote Link to comment Share on other sites More sharing options...
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