KuZrThgz Posted June 6, 2021 Share Posted June 6, 2021 Dear all, I have a problem when trying to install NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh under Ubuntu 20.04. I know that it isn't fully supported at the moment but the problem is at a very early step of the installation - I can't aeven see the EULA, it stops before this step. I tried with ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh as well as sudo ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh as well as sudo su and run ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh after that. Everytime it's the same: Support for current OS was not tested. ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 38: cannot create /tmp/nkv-install.log: Permission denied To see the list of supported systems, please visit https://www.nakivo.com/helpcenter/display/NH/System+Requirements ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 38: cannot create /tmp/nkv-install.log: Permission denied Successful operation of all features and good performance are not guaranteed. ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 38: cannot create /tmp/nkv-install.log: Permission denied Proceed with installation at your own risk [y/N]? y ******************************************************* * * * Nakivo Backup & Replication Installation and Update * * * ******************************************************* ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 793: cannot create /tmp/nkv-install.log: Permission denied Verifying Installer... ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 38: cannot create /tmp/nkv-install.log: Permission denied Extracting NAKIVO Backup & Replication... ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 38: cannot create /tmp/nkv-install.log: Permission denied ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 807: cannot create /tmp/nkv-install.log: Permission denied ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 808: cannot create /tmp/nkv-install.log: Permission denied NAKIVO Backup & Replication extraction failed. ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 38: cannot create /tmp/nkv-install.log: Permission denied Aborting... ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 38: cannot create /tmp/nkv-install.log: Permission denied ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 812: cannot create /tmp/nkv-install.log: Permission denied 1 Quote Link to comment Share on other sites More sharing options...
KuZrThgz Posted June 6, 2021 Author Share Posted June 6, 2021 ... found the problem. I tried the script from /tmp as well as / but both didn't work. After moving to /home/... it worked. 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted June 8, 2021 Share Posted June 8, 2021 Hi, @KuZrThgz! Please generate and send us a new support bundle with the main database included for further investigation. This way, our Support Team can analyze your issue efficiently. Please find how to send a support bundle here https://helpcenter.nakivo.com/display/NH/Support+Bundles#SupportBundles-CreatingSupportBundles Let me know if I can help you with anything else. Quote Link to comment Share on other sites More sharing options...
KuZrThgz Posted June 8, 2021 Author Share Posted June 8, 2021 Dear Moderator, as stated above - it worked for me. I just moved the installer from root (/) to /home and there I could start the installer without problems. Thanks a lot. 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted June 8, 2021 Share Posted June 8, 2021 @KuZrThgz, I see. I am glad your problem is solved now. Thank you for sharing your solution! Quote Link to comment Share on other sites More sharing options...
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