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Customer portal, a few questions


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Hello,


I tried to contact Nakivo support by chat but the person did not want to answer my questions.

So I try here.

 

Our company has just acquired 100 Nakivo BR Enterprise workloads.

 

I have installed the director from the installation file in trial version.

The trial version was in 10.2 and since I updated it to 10.3.

I found the update download page by chance (or google search).

 

Everything is working and I have no particular problems.

 

I would like to know the following things:

Is there a customer portal :
- Which allows us to download Nakivo without going through the download form for trial versions?
- that allows us to access a history of support requests?

Do the support technicians in Europe speak French?


Thank you in advance for your help.

 

Roland Belistan

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Hello, @Roland Belistan!

I’m sorry to hear that you had some troubles with the support chat. However, you can always ask any questions here.

As for your questions:

- Customer portal to download NAKIVO Backup&Replication without going through the download form for trial versions:
Please check the following links to download the GA and Updated Version.
https://www.nakivo.com/resources/download/trial-download/download/
https://www.nakivo.com/resources/download/update/

- Customer portal that allows access to a history of support requests:
For the old download package request, please let us know which version you need then we can provide it correctly. 

- French-speaking support technicians:
Our Support Team uses only English to communicate.

If you have any other doubts, don’t hesitate to contact me. I will be glad to help resolve any of your issues.

 

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Posted (edited)

Hello,

Indeed, there is no client portal with authentication.

So for those who would ask the question like me.

The first time you have to download items, take them all.

If you want an old version, you will have to ask the support.

Thank you @Mario and Mr. or Ms Official Moderator.


😉

Edited by Roland Belistan
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