Roland Belistan Posted July 9, 2021 Share Posted July 9, 2021 Hello, I tried to contact Nakivo support by chat but the person did not want to answer my questions. So I try here. Our company has just acquired 100 Nakivo BR Enterprise workloads. I have installed the director from the installation file in trial version. The trial version was in 10.2 and since I updated it to 10.3. I found the update download page by chance (or google search). Everything is working and I have no particular problems. I would like to know the following things: Is there a customer portal : - Which allows us to download Nakivo without going through the download form for trial versions? - that allows us to access a history of support requests? Do the support technicians in Europe speak French? Thank you in advance for your help. Roland Belistan 1 Quote Link to comment Share on other sites More sharing options...
Mario Posted July 9, 2021 Share Posted July 9, 2021 Hi Roland You can download all the stuff from this link: https://www.nakivo.com/resources/download/update/ For the rest, let's wait for an answer from the Nakivo Mods. Mario 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted July 13, 2021 Share Posted July 13, 2021 Hello, @Roland Belistan! I’m sorry to hear that you had some troubles with the support chat. However, you can always ask any questions here. As for your questions: - Customer portal to download NAKIVO Backup&Replication without going through the download form for trial versions: Please check the following links to download the GA and Updated Version. https://www.nakivo.com/resources/download/trial-download/download/ https://www.nakivo.com/resources/download/update/ - Customer portal that allows access to a history of support requests: For the old download package request, please let us know which version you need then we can provide it correctly. - French-speaking support technicians: Our Support Team uses only English to communicate. If you have any other doubts, don’t hesitate to contact me. I will be glad to help resolve any of your issues. Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted July 13, 2021 Share Posted July 13, 2021 @Mario, thank you for your contribution to our community. It is priceless! Quote Link to comment Share on other sites More sharing options...
Roland Belistan Posted July 13, 2021 Author Share Posted July 13, 2021 (edited) Hello, Indeed, there is no client portal with authentication. So for those who would ask the question like me. The first time you have to download items, take them all. If you want an old version, you will have to ask the support. Thank you @Mario and Mr. or Ms Official Moderator. Edited July 13, 2021 by Roland Belistan 1 Quote Link to comment Share on other sites More sharing options...
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