Jason Posted August 11, 2021 Share Posted August 11, 2021 Hi. I updated one of my offsite NAS units to DSM 7 and found out through support that 10.4 does not support it. Now I am left iwth having to do a physical initial seed on a DSM 6 unit or wait for certification on DSM7. They are hoping it will be done this month! Is there anywhere I can find out compatibility matrix with Synology and Nakivo? Very Frustrating. 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted August 13, 2021 Share Posted August 13, 2021 Hi, @Jason! In this case, you can use Synology DSM7 as Repository CIFS/NFS. For more information, check this article: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Backup-Repositories/Creating-Backup-Repositories/Backup-Repository-on-CIFS-Share.htm Let me know if it works for you. Quote Link to comment Share on other sites More sharing options...
Jason Posted August 13, 2021 Author Share Posted August 13, 2021 HI. Thanks for the advice but I use the target NAS as a repository target with specific protocols open. I do not really want CIFS/NFS setup. It works very well before updating the target NAS to DSM 7. I suppose my only choice is to wait it out. There is too much data on the NAS to try and get it back to 6.2 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted August 18, 2021 Share Posted August 18, 2021 @Jason, For now, there are two options: - wait for Synology to approve NAKIVO release that supports DSM 7.0 (the ball is on the Synology side now. We are waiting for their approval.) - do a downgrade If you have any additional questions, please let me know. Quote Link to comment Share on other sites More sharing options...
Kubeos GmbH Posted August 20, 2021 Share Posted August 20, 2021 Run into the same problem !!! Please put pressure on synology to get this working again! 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted August 20, 2021 Share Posted August 20, 2021 @Kubeos GmbH, We're trying everything we can, but unfortunately, there isn't much we can do now. Quote Link to comment Share on other sites More sharing options...
SALEEL Posted August 26, 2021 Share Posted August 26, 2021 (edited) when the new release will be available, I am in a big trouble after updating the Synology. Is there any other way to use as previous Edited August 26, 2021 by SALEEL Quote Link to comment Share on other sites More sharing options...
Jason Posted August 27, 2021 Author Share Posted August 27, 2021 Yes this needs to be fixed ASAP. I have tons of apps on the Synology units I manage and they all seem to work with DSM 7. It is not easily possible to go back down to 6. I have tried some reddit suggestions without success. Please get Synology to FIX this! Thanks Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted August 27, 2021 Share Posted August 27, 2021 Hi @SALEELand @Jason, Our Product Team is trying to accelerate the process. However, the Synology team assures us that they are doing everything to make the supported packages available as soon as possible. Still, they don't give us an ETA for the release date. Quote Link to comment Share on other sites More sharing options...
SALEEL Posted September 1, 2021 Share Posted September 1, 2021 PLEASE UPDATE WE ALL WAITING Quote Link to comment Share on other sites More sharing options...
JoeShmo Posted September 2, 2021 Share Posted September 2, 2021 A possible (temporary) solution would be to use Virtual Machine Manager in Synology, and install DSM6.x within that, and then install Nakivo there, setting up a repo within DSM7, which nakivo (within DSM 6) can then mount. When Synology gets around to approve/whatever nakivo, then you can move nakivo to DSM7, utilizing that same repo. It would be nice to know if Synology approving Nakivo is going to take days, weeks, months... But there is just no way to know. So who knows if we need to do this workaround or just wait "one more day". Synology does give you ONE license to use a virtual DSM within VMM. How-To: Go to https://www.synology.com/en-us/support/download/VirtualDSM#system and download the latest 6.x VirtualDSM Within Virtual Machine Manager, go to Image (on left), then DSM Image (top), then Add, and upload the virtual DSM you just downloaded. Next, go to Virtual Machine, Create, and for Operating System select "Synology Virtual DSM", etc.. hopefully you can figure out the rest. Once the virtual DSM is up and running, you can log into it, and go right to package center and download Nakivo. Good luck! Quote Link to comment Share on other sites More sharing options...
masnic322 Posted September 3, 2021 Share Posted September 3, 2021 Any sort of update/timeline would be great. Quote Link to comment Share on other sites More sharing options...
mcwild Posted September 3, 2021 Share Posted September 3, 2021 Then go to your synology account, open a ticket for your device, complain a lot to synology and ask them to expedite the approval process. I'm doing my part now Quote Link to comment Share on other sites More sharing options...
mcwild Posted September 3, 2021 Share Posted September 3, 2021 Synology approval aside. We can install .spk packages manually and can register 3rd party software repositories in DSM GUI (no need to use SSH). Does Nakivo have some beta package for DSM7 to download, or in Synology compatible SW repository, that we can test? It would be better than just waiting for 3rd party to act. Quote Link to comment Share on other sites More sharing options...
mcwild Posted September 3, 2021 Share Posted September 3, 2021 Just tried again to doublecheck Downloaded latest synology package from https://www.nakivo.com/resources/download/update/ Tried manual install. Got strange error. Is the error message wrong, or is 10.4 nakivo package really compatible with DSM 7.0.-400000(update 0) ???? Quote Link to comment Share on other sites More sharing options...
masnic322 Posted September 3, 2021 Share Posted September 3, 2021 Manually installing Nakivo does not work either. It errors out and says it is not compatible with the current DSM version. Quote Link to comment Share on other sites More sharing options...
Cedric Posted September 4, 2021 Share Posted September 4, 2021 If you have a virtual environment (VMware ESXi) you can download the Nakivo ova and create a virtual machine Nakivo server. Then attach the repository using CFS or NFS. This will give you access to your backup if needed and allow you to create and schedule your backup. It not perfect but @ least you can still backup and restore your VMs. Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted September 7, 2021 Share Posted September 7, 2021 Hi, @mcwild! For the current version of NAKIVO, we don't support DSM v7 yet. In DSM version 7.0, Synology changed the installation policy, and now it requires additional signs for each application. In other words, unsigned for DSM 7.0 applications can not be installed on it. Now the NAKIVO application is in the final approval stage by Synology. The ETA for the approval totally depends on the Synology side. As soon as the NAKIVO app will be signed and approved by Synology, NAKIVO installation on DSM 7.0 will be possible. As a temporary workaround, you can make-instance reconfiguration to use the existing repository on the NAS as CIFS or NFS shares. This instance can be temporarily reconfigured to run on other supported platforms. Let me know if you need any further assistance. Quote Link to comment Share on other sites More sharing options...
RFD Posted September 14, 2021 Share Posted September 14, 2021 Is there any way to get on a notification list, for when the updated product is released? 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted September 14, 2021 Share Posted September 14, 2021 Hi @RFD, You can follow this thread, and I will inform you as soon as the update is out. Quote Link to comment Share on other sites More sharing options...
Jason Posted September 14, 2021 Author Share Posted September 14, 2021 May I ask why 10.4 was released without certification from Synology? Seems like that would be something done before letting us upgrade. I don't have the ability for a work around suggested in this thread and am considering moving to a different back up system (a lot of work) as I do not have off site backup for one of my site.... Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted September 15, 2021 Share Posted September 15, 2021 Hi, @Jason! In DSM version 7.0, Synology changed the installation policy, and now it requires additional signs for each application. As soon as the NAKIVO app is signed and approved by Synology, install NAKIVO on DSM 7.0 will be possible. We're sorry for all the inconvenience it has caused you. Quote Link to comment Share on other sites More sharing options...
Kubeos GmbH Posted September 15, 2021 Share Posted September 15, 2021 It's been almost five weeks since this problem surfaced . I thought that Nakivo was a bigger player in the market and had more influence on Synology than it obviously has.... Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted September 15, 2021 Share Posted September 15, 2021 @Kubeos GmbH, Synology assures us that it is one of the priority tasks. However, they don't provide any ETA time. We also didn't expect it to take this long. Quote Link to comment Share on other sites More sharing options...
Erik Posted September 22, 2021 Share Posted September 22, 2021 Is there a place where we can also nudge Synology to get moving along? They put this new requirement in place clearly without a way to avoid interruption from anyone providing solutions on their platform. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.