Vitor Tapadas Posted November 12, 2021 Share Posted November 12, 2021 Hi! Nakivo working again in DSM7....but the version is not compatible with vcenter 7.0.3...when will be released package compatible with both products? Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted November 12, 2021 Share Posted November 12, 2021 Hi, @Vitor Tapadas! It shouldn't be an issue as v7.0.3 is supported. Could you please send us the Support Bundle with ticket id #116596? Also, please clarify if your ESXi host is a free version or not. Here you can check how to generate a Support Bundle https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm Let me know if you have any additional questions. Quote Link to comment Share on other sites More sharing options...
mdovey Posted November 13, 2021 Share Posted November 13, 2021 It looks like the version of Nakivo which works on DSM 7.0 is 10.4.0, however, the version of Nakivo which works with the latest vCentre is 10.4.1 but this later version isn't supported on DSM 7.0. Matthew Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted November 15, 2021 Share Posted November 15, 2021 @mdovey Hi, Matthew! You are right. Now, we are working along with Synology to have our latest build version into DSM7 Package Center. At this point, Synology doesn't have the opportunity to install apps from external installers. Please ensure that we are putting all our effort into having version 10.4.1 on DM7 approved soon, but there is no ETA yet. But still, DSM 7 transporter is available after enabling system.transporter.allow.old from the expert settings: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Expert-Mode.htm Quote Link to comment Share on other sites More sharing options...
mdovey Posted November 17, 2021 Share Posted November 17, 2021 On 11/15/2021 at 9:49 PM, Official Moderator said: @mdovey At this point, Synology doesn't have the opportunity to install apps from external installers. Please ensure that we are putting all our effort into having version 10.4.1 on DM7 approved soon, but there is no ETA yet. Thanks. This does raise some general concerns: i) Will Nakivo have to go through this approval process every time there is an update to the software? Unless Synology streamlines its approval process, at the current rate this would mean that the Synology version is about three months behind the released version. This may not be an issue with feature release upgrade (others may have different views) but could be problematic with bug fix or security updates; particularly given that vCenter updates quit typically break things requiring an updated Nakivo. ii) When I've had to approach Nakivo support, I've found them extremely responsive. Part of the trouble-shooting process often involves installing pre-release, beta or bespoke builds of the software. I can't see how this would work if there isn't a means for Synology to use external installers. I hope these issues can be resolved soon - to be honest, this is questioning my decision to go with Synology rather than Nakivo. When I need to update\replace my NAS, I'll certainly be looking at what other options there are. Matthew 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted November 18, 2021 Share Posted November 18, 2021 @mdovey Matthew, Your concerns are more than reasonable. As for your questions: i) Will Nakivo have to go through this approval process every time there is an update to the software? As far as we know, yes, it is. But the approval process is from the Synology side. NAKIVO just applies and waits for their approval. And we hope the next release will be faster. ii) Part of the trouble-shooting process often involves installing pre-release, beta or bespoke builds of the software. I can't see how this would work if there isn't a means for Synology to use external installers. NAKIVO always releases the Beta version for testing/demo before the GA version.If you have no environment to use the Beta (for example, on Synology DSM7), you can deploy NAKIVO Backup & Replication as VA in the VMWare for testing. At the moment, we are trying to figure how to adjust this new requirement from Synology. We are constantly releasing new versions to offer the most to our customers. However, now, we are aiming to find ways of accelerating the approval process on Synology side. I understand your frustration. And I honestly hope to inform you soon about an alternative solution to this compatibility issue. 1 Quote Link to comment Share on other sites More sharing options...
mdovey Posted November 18, 2021 Share Posted November 18, 2021 Of course, shortly after my post, I received the Nakivo announcement of 10.5! Matthew Quote Link to comment Share on other sites More sharing options...
Jason Posted December 1, 2021 Author Share Posted December 1, 2021 So I am looking to update my VSphere cluster to 7.0.3.00100 and currently run Nakivo 10.4.0 and the Synology NAS is on DSM 6.2.4-25556 Update 2 and will NOT be upgraded to 7.0.1 because it does not support DSM 7. Do I just need to update to 10.4.1 to have this work fine? Or do I need 10.5 Again I am not on DSM for this particular unit. 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted December 2, 2021 Share Posted December 2, 2021 Hi, @Jason! Partial support of the vSphere 7U3 was implemented in the 10.4.1 version of the product. We plan to introduce the full vSphere 7U3 support in version 10.5.1 of NAKIVO, which will arrive later this month. You can install 10.5 for now, but after the release of the new version, we could recommend updating your NAKIVO to 10.5.1. Let me know if you have any additional questions. Quote Link to comment Share on other sites More sharing options...
mdovey Posted December 2, 2021 Share Posted December 2, 2021 Any update on DSM 7.0 - unfortunately, I upgraded a NAS running 10.4.1. to DSM 7 before I realised that only 10.4.0 was supported, so I currently have a non-functional backup. thanks, Matthew Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted December 2, 2021 Share Posted December 2, 2021 @mdovey Hi, Matthew! Please write an email to support@nakivo.com with the complete description. Our Support Team will check your environment and propose an appropriate solution. Let me know if you need any other assistance. Quote Link to comment Share on other sites More sharing options...
Jason Posted January 18 Author Share Posted January 18 Hi. Before I update to DSM 7.0.1-42218 Update 2 I was wondering if it will cause issues with Nakivo 10.4.0 (build 56979 from 30 Jul 2021). Do I need to update Nakivo first? 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted January 18 Share Posted January 18 Hi, @Jason! DSM7 is supported by NAKIVO 10.4.0.56979. So, there shouldn't be any issues. Let me now if you have other questions. Quote Link to comment Share on other sites More sharing options...
Jason Posted August 3 Author Share Posted August 3 I tried to update to 10.6.1 today and was told I require 7.0.4000 or older. Of course my NAS units are on the latest build. IS this going to be an ongoing issue every time I want to update Nakivo? I reached out to support and they want me to SSH my Synology units and use ssh installers. Please tell me this will not be the procedure going foward. 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted August 4 Share Posted August 4 15 hours ago, Jason said: I tried to update to 10.6.1 today and was told I require 7.0.4000 or older. Of course my NAS units are on the latest build. IS this going to be an ongoing issue every time I want to update Nakivo? I reached out to support and they want me to SSH my Synology units and use ssh installers. Please tell me this will not be the procedure going foward. Hello, @Jason We appreciate your patience during our investigation. NAKIVO provides new versions to Synology to publish on the Synology Package Center when new versions are released. Further delays with publishing NAKIVO software, as well as limitations on manual updates on DSM 7+, are caused on the Synology side. We are looking forward to your feedback. Should you need any further information, please do not hesitate to contact us. Quote Link to comment Share on other sites More sharing options...
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