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Synology DSM 7 and Nakivo 10.4 Not Compatible!


Jason

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Hi, @Vitor Tapadas!

It shouldn't be an issue as v7.0.3 is supported. Could you please send us the Support Bundle with ticket id #116596?

Also, please clarify if your ESXi host is a free version or not.

Here you can check how to generate a Support Bundle https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm

Let me know if you have any additional questions.

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@mdovey

Hi, Matthew!

You are right. Now, we are working along with Synology to have our latest build version into DSM7 Package Center. At this point, Synology doesn't have the opportunity to install apps from external installers.

Please ensure that we are putting all our effort into having version 10.4.1 on DM7 approved soon, but there is no ETA yet.

But still, DSM 7 transporter is available after enabling system.transporter.allow.old from the expert settings:
https://helpcenter.nakivo.com/User-Guide/Content/Settings/Expert-Mode.htm 

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On 11/15/2021 at 9:49 PM, Official Moderator said:

@mdovey

At this point, Synology doesn't have the opportunity to install apps from external installers.

Please ensure that we are putting all our effort into having version 10.4.1 on DM7 approved soon, but there is no ETA yet.

Thanks.

This does raise some general concerns:

i) Will Nakivo have to go through this approval process every time there is an update to the software? Unless Synology streamlines its approval process, at the current rate this would mean that the Synology version is about three months behind the released version. This may not be an issue with feature release upgrade (others may have different views) but could be problematic with bug fix or security updates; particularly given that vCenter updates quit typically break things requiring an updated Nakivo.

ii) When I've had to approach Nakivo support, I've found them extremely responsive. Part of the trouble-shooting process often involves installing pre-release, beta or bespoke builds of the software. I can't see how this would work if there isn't a means for Synology to use external installers. 

I hope these issues can be resolved soon - to be honest, this is questioning my decision to go with Synology rather than Nakivo. When I need to update\replace my NAS, I'll certainly be looking at what other options there are.

 

Matthew

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@mdovey

Matthew,

Your concerns are more than reasonable. As for your questions:

i) Will Nakivo have to go through this approval process every time there is an update to the software? 

As far as we know, yes, it is. But the approval process is from the Synology side. NAKIVO just applies and waits for their approval. And we hope the next release will be faster.

ii) Part of the trouble-shooting process often involves installing pre-release, beta or bespoke builds of the software. I can't see how this would work if there isn't a means for Synology to use external installers.

NAKIVO always releases the Beta version for testing/demo before the GA version.If you have no environment to use the Beta (for example, on Synology DSM7), you can deploy NAKIVO Backup & Replication as VA in the VMWare for testing. 

At the moment, we are trying to figure how to adjust this new requirement from Synology. We are constantly releasing new versions to offer the most to our customers. However, now, we are aiming to find ways of accelerating the approval process on Synology side.

I understand your frustration. And I honestly hope to inform you soon about an alternative solution to this compatibility issue.

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