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Recovery stalls


JoBonJo

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Hello everyone,

I'm experiencing a problem with recovering a VM. It always stops at 21,6% and doesn't proceed. I see on my NAS interface and the VMware ESXi (tried versions 6.7 and 7.0) interface that it's starting to transfer data (creates folder) and tries to build a VM. The recovery job stops on its own after a while (23 minutes on my last try) and the VM gets destroyed and the folder disappears. So far I've played around with different options (choosing the vmserver as datastore instead of the NAS, different Recovered VM names, using just the default options) and I've also experienced this exact same phenomenon with a different VM and NAS before.

Has anyone else had this problem and might know how to solve it?

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17 hours ago, JoBonJo said:

Hello everyone,

I'm experiencing a problem with recovering a VM. It always stops at 21,6% and doesn't proceed. I see on my NAS interface and the VMware ESXi (tried versions 6.7 and 7.0) interface that it's starting to transfer data (creates folder) and tries to build a VM. The recovery job stops on its own after a while (23 minutes on my last try) and the VM gets destroyed and the folder disappears. So far I've played around with different options (choosing the vmserver as datastore instead of the NAS, different Recovered VM names, using just the default options) and I've also experienced this exact same phenomenon with a different VM and NAS before.

Has anyone else had this problem and might know how to solve it?

Hello, JoBonJo, there is not enough information for further investigation at the moment.

Please, check if port 902 is opened on the target for the recovery VMware host.

Also, such cases should be investigated with the logs, send them using support@nakivo.com email. You can create a new support ticket by sending us a support bundle from the instance where the issue occurs. Thank you for undestanding.

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