Physical machine agent cannot be installed

[javely7]

Hi all,

I installed Nakivo in FMCSPC. However, when i want to backup the machine itself by adding it to the inventory, this warning message where physical machine agent cannot be installed on X machine. The machine contains a transporter occured.

I googled:

https://helpcenter.nakivo.com/display/KB/Physical+Machine+Agent+Installation+Failed

Solution

To solve the problem, take the following actions:

For Windows physical servers 

1. Uninstall the Transporter that has been previously installed on the Windows machine by running the corresponding uninstaller accessed from Programs and Features on the Windows OS.
2. Add the Windows physical server to the product inventory again.

 

 

I have backup my other computers in repositories using the onboard tranporter (FMCSPC).

(1) Will the other backup files be corrupted if I deleted the onboard transporter to backup the FMCSPC machine itself?

(2) How do i uninstall the transporter in programs and features? i only saw newly added software Nakivo backup & replication and microsoft visual c++ 2013 redistributable (x64) in the control panel.

[Official Moderator]

23 hours ago, javely7 said:

Hi all,

I installed Nakivo in FMCSPC. However, when i want to backup the machine itself by adding it to the inventory, this warning message where physical machine agent cannot be installed on X machine. The machine contains a transporter occured.

I googled:

https://helpcenter.nakivo.com/display/KB/Physical+Machine+Agent+Installation+Failed

Solution

To solve the problem, take the following actions:

For Windows physical servers 

1. Uninstall the Transporter that has been previously installed on the Windows machine by running the corresponding uninstaller accessed from Programs and Features on the Windows OS.
2. Add the Windows physical server to the product inventory again.

 

 

I have backup my other computers in repositories using the onboard tranporter (FMCSPC).

(1) Will the other backup files be corrupted if I deleted the onboard transporter to backup the FMCSPC machine itself?

(2) How do i uninstall the transporter in programs and features? i only saw newly added software Nakivo backup & replication and microsoft visual c++ 2013 redistributable (x64) in the control panel.

Hello, @javely7 Thank you for your question. With Physical inventory, you should make sure the following is met:

- Physical Machine Requirements (https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Supported-Platforms.htm#Physical)

- Networking Requirements (https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Deployment-Requirements.htm#Networki)

- Make sure no Nakivo transporter service/application is installed on the physical machine. The Nakivo transporter agent will be installed automatically when adding the physical machine to the Inventory.

Please let us know if there is anything else we can assist you with, and we will get back to you. We are looking forward to hearing from you.