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Hi, I'm new to this forum so excuse me if this topic already have been discussed (didn't find any though). My company is hosting and helping multiple customers, both in our hosting and onprem environments. I've been working with Nakivo before but only on onprem installations with one setup per customer (local vcenter and esxi access). But what I now would like to be able to do is to have one central director that we manage multiple customers in. From what I can see in the docs the setup should then consist of a Director with transport and repos centrally, transport agent at the customer site with Direct connect enabled. Agents on physical machines. But the main problem is that we need to open ports in the customer FW to the transport agent server. And if we have a customer that doesn't allow access to vCenter and only allow agent based backups we still need to add a transport and open FW to that. Is that correct? Is there no alternative to have agents talk to our transport and/or director centrally without opening any firewall inbound on the customer side? Hope my question makes sense.

OK thanks. Will do.