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  3. Hi, Loris! NAKIVO Backup & Replication keeps the information about the discovered infrastructure in its internal database refreshed every 1 hour by default. During the inventory refresh, the product collects all required information about the virtual infrastructure, such as a list of hosts, VMs, their power state, and so on. You can try to manually increase the time up to 24 hours for all inventories to limit inventory refresh during your workstations shutdown state. If there are any issues, please generate a support bundle with the option "Include the main database" and then send it to our Support Team for further investigation (https://helpcenter.nakivo.com/display/NH/Support+Bundles). Let me know if I can help you with anything else.
  4. Hi, I've tried these settings but it's almost worse than getting all the alert emails. This also inhibits emails concerning "real" transporters (the ones that should be received). Furthermore, I do not think it is possible to avoid the alert emails for unreachable worksations (there is no "error .." in the description of these errors in the log). I think you need to create a specific configuration for the physical workstations (with dedicated configurations, alarms, emails and reports). It does not seem to me that it is normal to see all the workstations in the transporters list and at the same time also in the physical machines list and that they are contacted continuously even when they do not have a backup to perform. For physical servers the speech could be different because it is usually expected that they are always on. Loris
  5. Thank you so much for your help. It worked for me using win SCP.
  6. Either remotely collect it using Win SCP and edit it locally. Or use Vi. You just alter the 3 lines shown in the thread. You can do it remotely if you can ssh into box remotely (switch this on in VMWare).
  7. Hello, @Mike Spragg can you please explain how exactly the "sshd_config" file is modified? Is ist possible to make the changes remote? Maybe you can explain the necessary steps? Thank you in advance! Axel
  8. Hello, @Loris! Please try the following procedure: 1. Open the event.log on the director server: Linux: /opt/nakivo/director/logs/0/events.log Windows: C:\Program Files\NAKIVO Backup & Replication\logs\0\events.log 2. Find the event number for the error in question 3. Disable it in the Expert mode in NAKIVO GUI: https://helpcenter.nakivo.com/display/NH/Expert+Mode Let me know if it worked for you!
  9. I added 4 workstations, which were shut down for the night, to my inventory. Is it possible to stop the errors for the non-responding workstations and the error for the transporters (the same as for the workstations) that do not respond? (or can I turn it into an alert so I won't receive any emails?). For the errors of the workstations I receive an email every 2 hours and another email for the transporters (the same of the workstations). Do you think for the future to create a dedicated section where we can configure alerts and error messages? It would be useful to be able to check the presence of the workstation and the transporter only when the backup is to be done. I understand for a server that it should always be on, but for a workstation it can happen that it is turned off for the night or for the weekend or for the holidays. Just as it was thought, the management of physical machines is unmanageable for an inventory with some workstations other than 3 or 4. The error messages generated in this case risk losing focus on the really important error messages (real transporters not responding, storage not responding, vcenters or resources that must always be present that do not respond). Loris
  10. Currently, it is being discussed by the Product Team. However, we don't have ETA on this yet. Stay tuned!
  11. Hello, Indeed, there is no client portal with authentication. So for those who would ask the question like me. The first time you have to download items, take them all. If you want an old version, you will have to ask the support. Thank you @Mario and Mr. or Ms Official Moderator.
  12. @Mario, thank you for your contribution to our community. It is priceless!
  13. Hello, @Roland Belistan! I’m sorry to hear that you had some troubles with the support chat. However, you can always ask any questions here. As for your questions: - Customer portal to download NAKIVO Backup&Replication without going through the download form for trial versions: Please check the following links to download the GA and Updated Version. https://www.nakivo.com/resources/download/trial-download/download/ https://www.nakivo.com/resources/download/update/ - Customer portal that allows access to a history of support requests: For the old download package request, please let us know which version you need then we can provide it correctly. - French-speaking support technicians: Our Support Team uses only English to communicate. If you have any other doubts, don’t hesitate to contact me. I will be glad to help resolve any of your issues.
  14. Hello, @AlexTEX! So that our Support Team could check your specific case, please generate and send us a new support bundle with the main database included for further investigation. Check how to do it here https://helpcenter.nakivo.com/display/NH/Support+Bundles#SupportBundles-CreatingSupportBundles
  15. Thanks for the response. Is your roadmap accessible online?
  16. Hi Roland You can download all the stuff from this link: https://www.nakivo.com/resources/download/update/ For the rest, let's wait for an answer from the Nakivo Mods. Mario
  17. Hello, I tried to contact Nakivo support by chat but the person did not want to answer my questions. So I try here. Our company has just acquired 100 Nakivo BR Enterprise workloads. I have installed the director from the installation file in trial version. The trial version was in 10.2 and since I updated it to 10.3. I found the update download page by chance (or google search). Everything is working and I have no particular problems. I would like to know the following things: Is there a customer portal : - Which allows us to download Nakivo without going through the download form for trial versions? - that allows us to access a history of support requests? Do the support technicians in Europe speak French? Thank you in advance for your help. Roland Belistan
  18. After a successfull backup of our file server (virtual), If I test a Recovery task, I cannot find data partition (bitlocker encrypted) but only o.s. partition is available for granular selection of files. Where I'm wrong ? backup size seems correct (1TB) but I can see only 3 parts; the most important (data part) seems has been skipped for some reason. Anybody experienced this issue ? Alex
  19. Hi - is it possible that this article is modified - it doesn't say what to change only what requirements are and a little vague. Just needs direction to modify /etc/ssh/sshd_config and to modify those lines mentioned above e.g. KexAlgorithms ecdh-sha2-nistp256,ecdh-sha2-nistp384,ecdh-sha2-nistp521,diffie-hellman-group-exchange-sha256,diffie-hellman-group16-sha512,diffie-hellman-group18-sha512,diffie-hellman-group14-sha256,diffie-hellman-group-exchange-sha1,diffie-hellman-group14-sha1,diffie-hellman-group1-sha1 HostKeyAlgorithms ecdsa-sha2-nistp256,ecdsa-sha2-nistp384,ecdsa-sha2-nistp521,rsa-sha2-256,rsa-sha2-512,ssh-rsa,ssh-dss Ciphers aes256-gcm@openssh.com,aes128-gcm@openssh.com,aes256-ctr,aes192-ctr,aes128-ctr MACs hmac-sha2-256,hmac-sha2-512,hmac-sha1-96,hmac-sha1,hmac-md5-96,hmac-md5 This adds the right KexAlgorithm, HostKeyAlgorithms and Ciphers That way, it's more specific to the solution. Thanks !!
  20. @Ponord59, hi! Just in case you need more information, please refer to this article: https://helpcenter.nakivo.com/display/KB/SSH+Requirements+for+NAKIVO+Backup+and+Replication
  21. @Mike Spragg, thanks a lot for your contribution to our blog! Sharing is caring
  22. ok thanks it's good
  23. That's not the relevant part - the "file" (as I can't attach it) are shown above - you only need to modify the lines: KexAlgorithms ecdh-sha2-nistp256,ecdh-sha2-nistp384,ecdh-sha2-nistp521,diffie-hellman-group-exchange-sha256,diffie-hellman-group16-sha512,diffie-hellman-group18-sha512,diffie-hellman-group14-sha256,diffie-hellman-group-exchange-sha1,diffie-hellman-group14-sha1,diffie-hellman-group1-sha1 HostKeyAlgorithms ecdsa-sha2-nistp256,ecdsa-sha2-nistp384,ecdsa-sha2-nistp521,rsa-sha2-256,rsa-sha2-512,ssh-rsa,ssh-dss Ciphers aes256-gcm@openssh.com,aes128-gcm@openssh.com,aes256-ctr,aes192-ctr,aes128-ctr MACs hmac-sha2-256,hmac-sha2-512,hmac-sha1-96,hmac-sha1,hmac-md5-96,hmac-md5 This adds the right KexAlgorithm, HostKeyAlgorithms and Ciphers (the original shows what they are now in 7.0U1) The file you need to modify is /etc/ssh/sshd_config
  24. Hi # running from inetd # Port 22 what is inetd, a program? I do it via putty thanks
  25. Hello, @john07! Thank you for your contribution to our forum! Anyone who has issues with the Hot Add Mode can also consult this link. https://helpcenter.nakivo.com/display/KB/Hot+Add+Mode+Cannot+be+Used There several possible causes listed with the corresponding solutions.
  26. Hi, @Mike Spragg! Beta versions cannot downgrade to the older official version. The Beta versions of the software are intended for testing purposes and should not be used in a production environment. We suggest trying to deploy the beta version on other machines. Otherwise, you would have to install the software from scratch if you want to use an older version.
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