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Hello, @Arch Parks, at the moment beta version of Nakivo Backup & Replication v10.9 is released: https://www.nakivo.com/resources/releases/10.9-beta/ The beta version can be downloaded from the Nakivo website, and users who participate in the beta program can try out the new features and receive a $30 Amazon eGift Card upon completing the program requirements. The new features in v10.9 include Bare-Metal Recovery for faster physical server recovery, Backup Malware Scan to ensure malware-free recovery, Direct Recovery from Tape for faster VM recoveries, support for new platforms like vSphere 8.0 Update 1 and Debian, and various feature enhancements such as Direct Connect, backup of In-Place Archive and Litigation Hold Mailboxes, PST Recovery for Exchange Server, and external database support for multi-tenant deployments. If you require further assistance or have any additional questions or concerns, don't hesitate to reach out to us using email support@nakivo.com. We are always here to help you and ensure that your experience with our solution is as smooth as possible. Thank you for choosing NAKIVO.

Starting on Tuesday 5-30-23, I started getting emails from Nakivo saying "NAKIVO Backup & Replication v10.9 is out, " There is no mention of it on the Nakivo download site.   I tried reaching out to support but they asked me to send in a support bundle (which obliviously makes no sense).   Any thoughts from Nakivo?    

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Special Offer for Attendees Attend the webinar for a chance to win one of two $100 Amazon eGift Cards for signing up as an MSP partner. Learn more Learn more Offering backup and disaster recovery as a service can be a great way to add value to your clients’ businesses, but it’s not always easy to choose the right solutions or to deliver them effectively. Our upcoming webinar on delivering BaaS and DRaaS is just around the corner, and I highly recommend that you attend. Register for our webinar to understand the key components of a successful MSP offering and discover the benefits NAKIVO Backup & Replication can offer for your business. Attendance is limited. Book your spot for free here. What it covers Choosing a solution: Key criteria Lifespan Flexibility Efficiency Manageability NAKIVO Backup & Replication for MSPs Multi-tenant architecture Extensive platform support Advanced backup functionality Ransomware resilience Monitoring Pricing models MSP case studies Technical demo and Live Q&A session When to attend June 1, 2023 EMEA - 5 PM CEST (UTC + 2) | Americas - 11 AM EDT BONUS: Attend and get free access to NAKIVO’s guide on offering backup-as-a-service. REGISTER NOW *Terms and conditions apply

@Alan, NAKIVO's normal behavior when the job is complete the "Tape Cartridge" will move from the "Drive" back to the "Original slot".  Please generate a new support bundle with the "Include main database" option and send it to us for further investigation. Besides, the additional information (Job/VM name, screenshots...) will be useful to speed up our progress. You can refer to this link: https://helpcenter.nakivo.com/display/NH/Support+Bundles You can also upload your support bundle to https://upload.nakivo.com/ Please specify your ticket ID #199264 in the description. We look forward to hearing from you.