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Following up on your query, we recommend that you set up NAKIVO Backup & Replication in multitenant mode and create remote tenants for managing multiple customers through one central Director. Here's a quick guide: - To add customers as remote tenants, you should install an independent instance of NAKIVO Backup & Replication with its own license at each remote site. - Ensure the cloud-based multitenant NAKIVO Backup & Replication is accessible via a public IP and two ports for remote access. - Manage all tenants from the central multitenant installation. Each remote site remains independent, ensuring jobs continue even with connectivity issues. - No need to open any ports on the customer's side. - This setup addresses your concerns about firewall configurations while offering centralized management. Please don't hesitate to contact our engineers if you need a demo or assistance.