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A deleted file, a crashed server, a locked system, or an offline site. As an MSP, can you restore operations fast enough to meet each customer’s needs? Join our live webinar as we introduce The MSP Recovery Readiness Checklist - a clear guide to help MSPs assess their ability to recover across different workloads and incident scenarios. What we’ll cover: Recovery across mixed environments without building a separate process for every platform Choosing the right recovery method for everyday incidents, ransomware and site outages Matching recovery workflows to customer RTOs and RPOs with proof that they work Managing recovery readiness across customers and building differentiated service tiers Plus, practical recovery scenarios, a live demo and expert Q&A. When to attend Thursday, October 15, 2026 EMEA: 11 AM – 12 PM CEST AMERICAS: 11 AM – 12 PM EDT REGISTER NOW

The new v11.2.2 release for NAKIVO Backup & Replication is now available for download. The latest update adds support for Proxmox VE 9.1 and 9.2, compatibility with VMware Cloud Foundation 9.1, Real-Time Replication support for vSphere 9.1, new NAS backup licensing and a range of reliability and usability improvements. What’s New in v11.2.2? Proxmox VE 9.1 and 9.2: Full backup and recovery support for workloads running on the latest Proxmox VE releases. VMware Cloud Foundation 9.1: Compatibility support for the vSphere components in VMware Cloud Foundation 9.1. Real-Time Replication support for vSphere 9.1: Continuous replication for vSphere 9.1 workloads with fast replica failover and RPOs as low as 1 second. NAS Licensing: New TB-based subscription SKUs for file share backup capacity, with licensing UI updates to track purchased and consumed capacity. Buffalo NAS Deployment: Deploy NAKIVO Backup & Replication directly on Buffalo NAS devices running Windows OS. Expanded Platform Compatibility: Fresh support updates across ESXi, vCenter Server, VMware Cloud Director, Nutanix, Linux, Windows, Dell EMC, QNAP, Oracle RMAN and more. Additional bug fixes and performance improvements across the platform. For the full list of improvements and fixes, check out the release notes. Get Started with v11.2.2 Update your NAKIVO Backup & Replication instance to access the latest platform support and improvements. UPDATE TO v11.2.2

Dear @opk.giandomenico Thanks for the feedback. We understand that frequent releases combined with strict version parity can create additional overhead for MSP environments with many tenants. Unfortunately, there’s currently no workaround for the matching-version requirement. We take feedback like this into consideration when evaluating future improvements to release management and update workflows for MSP environments.

Hello @opk.giandomenico, MSP Director and remote tenant deployment need to be on the exact same version and build. There is no workaround for this.

Microsoft has confirmed the retirement timeline for Exchange Web Services (EWS) in Exchange Online. The retirement happens in phases: August 31, 2026: Recommended deadline to complete configuration for zero disruption. October 1, 2026: EWS disabled by default for tenants without an allow list configured (Backups will start failing). April 1, 2027: Microsoft will permanently shut down EWS with no exceptions. What NAKIVO users need to do NAKIVO Backup for Microsoft 365 uses EWS for Exchange Online and group mailbox backups. Affected users need to add the Azure Client ID for their NAKIVO Backup & Replication instance to the AppID allow list for their tenant before August 31, 2026. How to Configure the EWS Allow List: We have published a full, step-by-step walkthrough in our Help Center and it takes only a few minutes to complete: View the EWS allow‑list instructions. Note: Complete the configuration by the end of August to ensure that user, group and shared mailbox backups continue to run in NAKIVO Backup & Replication before Microsoft begins disabling EWS.

Hi @mdhanis, To assist you with your request, we kindly ask you to send us a support bundle. It contains log files and system information that will help us identify the problem and provide a resolution. Please make sure to enable the option "include main database" during the bundle creation and specify your ticket ID #421908. The instructions on how to generate and send a support bundle can be found in the NAKIVO Help Center at the following link: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm Thank you for choosing NAKIVO.

Hi @Jesa974, Thank you for your patience during our investigation. In order to clear all events from NAKIVO, please open Expert mode, go to "Actioons" tab and remove all events as shown on the attached screenshot https://helpcenter.nakivo.com/User-Guide/Content/Settings/Expert-Mode.htm

NAKIVO Backup & Replication v11.2.1 adds full support for Proxmox VE 9.2, along with two fixes affecting Proxmox backup jobs. What's new for Proxmox VE: Full support for Proxmox VE 9.2 Fixed an issue where backup jobs could fail while creating temporary overlay files Fixed an issue where a source VM could crash after a failed backup when a manual snapshot existed on the Proxmox VE host Also included in v11.2.1: Support for VMware vSphere 9 in Real-Time Replication workflows For mixed environments, v11.2 also introduced several capabilities: OAuth 2.0 support for email configuration Support for Ceph S3-compatible storage as a backup target Proxmox VE change-tracking reminder: Native change-tracking behavior depends on the VM disk format: QEMU: The dirty bitmap persists across VM restarts, allowing incremental backups to continue using native change tracking. RAW: The dirty bitmap is non-persistent. Restarting the VM resets it, so the next incremental backup uses NAKIVO’s proprietary change-tracking method. We recommend updating NAKIVO Backup & Replication to v11.2.1 to add Proxmox VE 9.2 support and apply the latest fixes. Update to v11.2.1 Now

Scaling your MSP business shouldn’t mean scaling your overhead. Register for NAKIVO’s hands-on workshop and learn how to build managed backup and disaster recovery services using one MSP-optimized solution: NAKIVO Backup & Replication. In this 60-minute session, you’ll be the one doing the work inside a test environment, from tenant management to backup, recovery and DR workflows. What you’ll be doing: Multi-tenant deployment and tenant management MSP Console, RBAC, white-label branding and self-service access Backup, backup copy, replication and recovery jobs MSP Direct Connect for remote client environments Disaster recovery workflows for MSP service delivery You’ll walk away with practical experience you can use when building or expanding managed backup and DR services for your clients. When to attend: Thursday, July 23 2026 4 PM – 5 PM CEST | 10 AM – 11 AM EDT Limited seats (only 10 participants). Register now.

Hi @Gavino, Thank you for confirming that the hotfix resolved the certificate issue. This will help other users experiencing the same problem.

Hi @Gianluigi, Please check whether there is any disk maintenance (e.g., defragmentation) running inside the machine, as this could affect the disk system at the block level and the incremental backup size.

BaaS and DRaaS can be highly profitable for MSPs, but only if service delivery stays efficient as the customer base grows. Register for NAKIVO’s hands-on workshop and learn how to deliver full-stack data protection services to a diverse client base – all from a single MSP-friendly console. What you’ll be doing: Deploy NAKIVO Backup & Replication in a test environment Manage local and remote tenants from the MSP Console Set up MSP Direct Connect for secure remote access Configure backup, backup copy, replication and recovery jobs Build automated disaster recovery sequences Apply your branding to NAKIVO Backup & Replication When to attend: Thursday, July 23 2026 4 PM – 5 PM CEST | 10 AM – 11 AM EDT This is not a watch-only session. You’ll work in a test environment and configure the key MSP workflows yourself. Limited seats (10 participants) Register now

Dear @Gavino, Our development team has provided a new build (11.2.1.106615) to fix your current issue. You can update your NAKIVO to the custom build below, which includes a hotfix for the certificate issue in the QNAP App Center. + QNAP transporter x86_64: https://maglar.box.com/s/c1itcwaj3xvbk80f7uenqhuhbh5tqruy + QNAP transporter ARMx64: https://maglar.box.com/s/vgqqp8lonmyxh8a8jdaewbs0u282n1a9 + QNAP x86_64: https://maglar.box.com/s/qymklfu6na6tx97zf29out7r9t3qlu3m + QNAP ARMx64: https://maglar.box.com/s/84a4xyn95l3gggjb0s5eumwlsf4t09yj - Refer to this article to update your NAKIVO instance: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/Updating-NAKIVO-Backup-and-Replication/Updating-on-QNAP-NAS.htm Before the upgrade, please ensure the SaaS/ CIFS/ NFS repository type is detached https://helpcenter.nakivo.com/User-Guide/Content/Settings/Backup-Repositories/Managing-Backup-Repositories/Detaching-Backup-Repositories.htm

Please generate and send us a support bundle and make sure to include the main database. Steps to generate the support bundle: Log in to NAKIVO Backup & Replication. Click the account icon in the top-right corner and select Support Bundle. Make sure the Include database (or Include main database) checkbox is selected before generating the bundle. Please reference the ticket #413664 when replying.

Hi @opk.giandomenico, Could you give us a bit more context on where NAKIVO is involved here? We want to make sure we can actually help! If it's a Proxmox issue, it is better to contact the Proxmox support team.