Hi @Gianluigi,
Please check whether there is any disk maintenance (e.g., defragmentation) running inside the machine, as this could affect the disk system at the block level and the incremental backup size.
BaaS and DRaaS can be highly profitable for MSPs, but only if service delivery stays efficient as the customer base grows.
Register for NAKIVO’s hands-on workshop and learn how to deliver full-stack data protection services to a diverse client base – all from a single MSP-friendly console.
What you’ll be doing:
Deploy NAKIVO Backup & Replication in a test environment
Manage local and remote tenants from the MSP Console
Set up MSP Direct Connect for secure remote access
Configure backup, backup copy, replication and recovery jobs
Build automated disaster recovery sequences
Apply your branding to NAKIVO Backup & Replication
When to attend:
📅 Thursday, July 23 2026
⏰ 4 PM – 5 PM CEST | 10 AM – 11 AM EDT
This is not a watch-only session. You’ll work in a test environment and configure the key MSP workflows yourself.
Limited seats (10 participants)
Register now
Hi, I scheduled a backup on Wasabi. After the first full backup, the incrementals followed correctly. On a certain date, even though it shows the backup as incremental, they seem like full backups based on the space used.
Can you help me? Thanks
Dear @Gavino,
Our development team has provided a new build (11.2.1.106615) to fix your current issue.
You can update your NAKIVO to the custom build below, which includes a hotfix for the certificate issue in the QNAP App Center.
+ QNAP transporter x86_64: https://maglar.box.com/s/c1itcwaj3xvbk80f7uenqhuhbh5tqruy
+ QNAP transporter ARMx64: https://maglar.box.com/s/vgqqp8lonmyxh8a8jdaewbs0u282n1a9
+ QNAP x86_64: https://maglar.box.com/s/qymklfu6na6tx97zf29out7r9t3qlu3m
+ QNAP ARMx64: https://maglar.box.com/s/84a4xyn95l3gggjb0s5eumwlsf4t09yj
- Refer to this article to update your NAKIVO instance:
https://helpcenter.nakivo.com/User-Guide/Content/Deployment/Updating-NAKIVO-Backup-and-Replication/Updating-on-QNAP-NAS.htm
Before the upgrade, please ensure the SaaS/ CIFS/ NFS repository type is detached
https://helpcenter.nakivo.com/User-Guide/Content/Settings/Backup-Repositories/Managing-Backup-Repositories/Detaching-Backup-Repositories.htm
Please generate and send us a support bundle and make sure to include the main database.
Steps to generate the support bundle:
Log in to NAKIVO Backup & Replication.
Click the account icon in the top-right corner and select Support Bundle.
Make sure the Include database (or Include main database) checkbox is selected before generating the bundle.
Please reference the ticket #413664 when replying.