Jump to content
NAKIVO Community Forum


  • Posts

  • Joined

  • Last visited

  • Days Won


Posts posted by Boris

  1. On 5/20/2021 at 11:26 AM, Boris said:

    Problem ix fixed via remote connection from the great support Team... thx for the fast fix

    Here is how to fix it... for QNAP

    Login to QNAP via SSH admin

    cd /share/CACHEDEV1_DATA/.qpkg/NBR/transporter # ./nkv-bhsvc stop
    Stopping NAKIVO Backup & Replication Transporter service: 
    [/share/CACHEDEV1_DATA/.qpkg/NBR/transporter] # ./bhsvc -b "<UsePassword>"
    [/share/CACHEDEV1_DATA/.qpkg/NBR/transporter] # ./nkv-bhsvc start
    Starting NAKIVO Backup & Replication Transporter service: 

    Use Crome Browser https://<qnapip>:4443

    Go to Settings / Transporters /  Onboard transporter / Edit

    Press F12 -> go to Console and type following JavaScript codes (Paste one by one command and Press Enter):

    var a=Ext.ComponentQuery.query("transporterEditView")[0]

    you get new fields in the Browser:
    - Master password:
    - Connect Button

    In Master password:  <ThePassworfromTheSSHCommand>            (Same as used here in the bhsvc -b "<UsePassword>")
    Press Connect Button

    Then Refresh Transporter an Repository




    • Like 1
    • Haha 1
  2. On 2/1/2021 at 11:47 PM, Official Moderator said:

    @Gerard You should be able to update the free version if it is not expired. But, same as with all other NAKIVO editions, you cannot skip the version, i. e. do a direct update from 8 to 10. Update to 9.x.x is needed in this case. 

    Hi, are there any download links for the software stepps between 8.5 -> 10.3 ?

  3. On 5/14/2021 at 11:05 AM, Official Moderator said:


    Hello, @Boris!

    Most likely, our Support Team has to establish a remote session to resolve your issue. Please send a support bundle so that you could get personalized help from our specialists. Here you can check how to generate a support bundle https://helpcenter.nakivo.com/display/NH/Support+Bundles#SupportBundles-CreatingSupportBundles

    If you have any doubts, don't hesitate to contact me!

    Problem ix fixed via remote connection from the great support Team... thx for the fast fix

    • Like 1
  4. On 5/11/2021 at 10:14 AM, Official Moderator said:

    Hi, @Jason!

    If you have a "CERTIFICATE_EXPIRED" for transporter after update to v10.3 please do the following:

    - ssh to your Synology where Nakivo Instance is installed. 

    - cd /volume1/@appstore/NBR/transporter.

    - Stop Nakivo Services on Synology. Check how to do it here https://helpcenter.nakivo.com/display/KB/Starting+and+Stopping+Product+Services

    - mv certificate.pem certificate.pem_orig.

    - Start Nakivo services.

    - refresh transporter (connect/accept the certificate). The detailed guide is here https://helpcenter.nakivo.com/display/NH/Refreshing+Transporter+Details#RefreshingTransporterDetails-ManuallyRefreshingaSingleTransporter

    If the problem persists, please generate and send us a Support Bundle https://helpcenter.nakivo.com/display/NH/Support+Bundles

    Let me know if this worked for you.

    I have the same Problem after Update Nakivo on QNAP to v10.3 (from 10.2) the Onboard Transporter shows Error

    I do the same like for Synology except the changed Path

    cd /share/CACHEDEV1_DATA/.qpkg/NBR/transporter

    After this a new certificate.pem is created, but now the transporter and the repository are inassesibel, and refresh will not work 😞


    The "Onboard repository" backup repository is inaccessible
    The "Onboard transporter" transporter assigned to the "Onboard repository" backup repository is inaccessible. Make sure the transporter is available.

    The "Onboard transporter" transporter is inaccessible
    An internal error has occurred. Reason: unspecified error.



    • Like 1
    • Sad 1
  • Create New...