Ezequiel Kich Posted August 14, 2023 Share Posted August 14, 2023 I need to restore 1 file from a LINUX server. I have a Recovery Server with Ubuntu 20.04, which I've always used to do this kind of task. I am no longer able to restore. The process starts, but the JOB stops afterwards. Disks are not mounted on the linux server to be able to recover files. I collected a lot of responses in the all_logs_except_inventory.log file, the most relevant ones I put below. Nakivo version is 10.4.1 (build 59587 from 21 Oct 2021) 1 Aug 2023 at 21:00:05 (UTC -03:00)" recovery point. The backup object resides on "Onboard repository" repository. Repository UUID: "84ccb8c1-dd53-4a73-9cd8-e440d9508340". Transporter host: "10.5.1.126". Agent host: "192.168.0.150". 2023-08-14T18:52:15,696 [ERROR][Flr] Open Virtual Mount Session Dump. 2023-08-14T18:50:35,449 [INFO ][Flr] [User-1/memphis] [505b0e4c-61bc-4c22-83fa-428af0f7b7e0] Accessing "LDAP - Produção" backup object to process "Recovery point Fri, 11 Aug 2023 at 21:00:05 (UTC -03:00)" recovery point. The backup object resides on "Onboard repository" repository. Repository UUID: "84ccb8c1-dd53-4a73-9cd8-e440d9508340". Transporter host: "10.5.1.126". Agent host: "192.168.0.150". 2023-08-14T18:52:15,696 [ERROR][Flr] Open Virtual Mount Session Dump 2023-08-14T18:52:19,237 [ERROR][Flr] com.company.product.api.plugin.misc.GenericException: Transporter internal error 2023-08-14T18:52:25,551 [ERROR][Events] [User-1/memphis] rts.disk.mount.recovery.complete: DiskMountCompletedEvent{title='activity.recovery.disk.mount.complete.title.fail', description='activity.recovery.disk.mount.complete.text.fail', transient='null'} In the filesystem log I found this: Aug 14 18:37:02 srvrestore multipathd[770]: sda: add missing path Aug 14 18:37:02 srvrestore multipathd[770]: sda: failed to get udev uid: Invalid argument Aug 14 18:37:02 srvrestore multipathd[770]: sda: failed to get sysfs uid: Invalid argument Aug 14 18:37:02 srvrestore multipathd[770]: sda: failed to get sgio uid: No such file or directory Aug 14 18:37:03 srvrestore multipathd[770]: sdb: add missing path Aug 14 18:37:03 srvrestore multipathd[770]: sdb: failed to get udev uid: Invalid argument Aug 14 18:37:03 srvrestore multipathd[770]: sdb: failed to get sysfs uid: Invalid argument Aug 14 18:37:03 srvrestore multipathd[770]: sdb: failed to get sgio uid: No such file or directory 1 Quote Link to comment Share on other sites More sharing options...
The Official Moderator Posted August 15, 2023 Share Posted August 15, 2023 15 hours ago, Ezequiel Kich said: I need to restore 1 file from a LINUX server. I have a Recovery Server with Ubuntu 20.04, which I've always used to do this kind of task. I am no longer able to restore. The process starts, but the JOB stops afterwards. Disks are not mounted on the linux server to be able to recover files. I collected a lot of responses in the all_logs_except_inventory.log file, the most relevant ones I put below. Nakivo version is 10.4.1 (build 59587 from 21 Oct 2021) 1 Aug 2023 at 21:00:05 (UTC -03:00)" recovery point. The backup object resides on "Onboard repository" repository. Repository UUID: "84ccb8c1-dd53-4a73-9cd8-e440d9508340". Transporter host: "10.5.1.126". Agent host: "192.168.0.150". 2023-08-14T18:52:15,696 [ERROR][Flr] Open Virtual Mount Session Dump. 2023-08-14T18:50:35,449 [INFO ][Flr] [User-1/memphis] [505b0e4c-61bc-4c22-83fa-428af0f7b7e0] Accessing "LDAP - Produção" backup object to process "Recovery point Fri, 11 Aug 2023 at 21:00:05 (UTC -03:00)" recovery point. The backup object resides on "Onboard repository" repository. Repository UUID: "84ccb8c1-dd53-4a73-9cd8-e440d9508340". Transporter host: "10.5.1.126". Agent host: "192.168.0.150". 2023-08-14T18:52:15,696 [ERROR][Flr] Open Virtual Mount Session Dump 2023-08-14T18:52:19,237 [ERROR][Flr] com.company.product.api.plugin.misc.GenericException: Transporter internal error 2023-08-14T18:52:25,551 [ERROR][Events] [User-1/memphis] rts.disk.mount.recovery.complete: DiskMountCompletedEvent{title='activity.recovery.disk.mount.complete.title.fail', description='activity.recovery.disk.mount.complete.text.fail', transient='null'} In the filesystem log I found this: Aug 14 18:37:02 srvrestore multipathd[770]: sda: add missing path Aug 14 18:37:02 srvrestore multipathd[770]: sda: failed to get udev uid: Invalid argument Aug 14 18:37:02 srvrestore multipathd[770]: sda: failed to get sysfs uid: Invalid argument Aug 14 18:37:02 srvrestore multipathd[770]: sda: failed to get sgio uid: No such file or directory Aug 14 18:37:03 srvrestore multipathd[770]: sdb: add missing path Aug 14 18:37:03 srvrestore multipathd[770]: sdb: failed to get udev uid: Invalid argument Aug 14 18:37:03 srvrestore multipathd[770]: sdb: failed to get sysfs uid: Invalid argument Aug 14 18:37:03 srvrestore multipathd[770]: sdb: failed to get sgio uid: No such file or directory @Ezequiel Kich , your information/request has been received and forwarded to our Level 2 Support Team. Meanwhile, the best way for both sides would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate your issue having more details. Quote Link to comment Share on other sites More sharing options...
Ezequiel Kich Posted August 15, 2023 Author Share Posted August 15, 2023 Hello, but I have no active subscription. Can I send the Support Bundle? Quote Link to comment Share on other sites More sharing options...
The Official Moderator Posted August 15, 2023 Share Posted August 15, 2023 42 minutes ago, Ezequiel Kich said: hello, but I have no active subscription. Can I send the Support Bundle? @Edd Kindly send your request to support@nakivo.com, and the Support Team will give it priority in their tasks. Naturally, tickets from clients with active subscriptions will receive elevated priority. Quote Link to comment Share on other sites More sharing options...
Ezequiel Kich Posted August 16, 2023 Author Share Posted August 16, 2023 I have now sent the Bundle to Support. The contact email is ti@memphisbr.com 1 Quote Link to comment Share on other sites More sharing options...
The Official Moderator Posted August 16, 2023 Share Posted August 16, 2023 5 minutes ago, Ezequiel Kich said: I have now sent the Bundle to Support. The contact email is ti@memphisbr.com @Ezequiel Kich Great to hear! Let's hope your situation is resolved as soon as possible. Have a nice day. Quote Link to comment Share on other sites More sharing options...
Ezequiel Kich Posted August 16, 2023 Author Share Posted August 16, 2023 Hi, this was Support's response. I had understood that I would have an answer, even if it took a long time, for the problem, for those who are not subscribed Our records show that (Distribuidora Memphis Ltda) is out of support, upgrades, and maintenance. The support end date is M/D/Y (like March 9, 2022). Please contact our Sales Department (sales@nakivo.com) to renew the support. Should you need any further information, please do not hesitate to contact us. 1 Quote Link to comment Share on other sites More sharing options...
The Official Moderator Posted August 16, 2023 Share Posted August 16, 2023 2 hours ago, Ezequiel Kich said: Hi, this was Support's response. I had understood that I would have an answer, even if it took a long time, for the problem, for those who are not subscribed Our records show that (Distribuidora Memphis Ltda) is out of support, upgrades, and maintenance. The support end date is M/D/Y (like March 9, 2022). Please contact our Sales Department (sales@nakivo.com) to renew the support. Should you need any further information, please do not hesitate to contact us. @Ezequiel Kich You've received the response from the Support Team. Our focus has always been on subscribed client base. At this point, I don't possess any supplementary input to provide. Your comprehension is greatly appreciated. Quote Link to comment Share on other sites More sharing options...
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