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Restore Error


Ezequiel Kich

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I need to restore 1 file from a LINUX server. I have a Recovery Server with Ubuntu 20.04, which I've always used to do this kind of task. I am no longer able to restore. The process starts, but the JOB stops afterwards. Disks are not mounted on the linux server to be able to recover files. I collected a lot of responses in the all_logs_except_inventory.log file, the most relevant ones I put below. Nakivo version is 10.4.1 (build 59587 from 21 Oct 2021)

1 Aug 2023 at 21:00:05 (UTC -03:00)" recovery point. The backup object resides on "Onboard repository" repository. Repository UUID: "84ccb8c1-dd53-4a73-9cd8-e440d9508340". Transporter host: "10.5.1.126". Agent host: "192.168.0.150".
2023-08-14T18:52:15,696 [ERROR][Flr] Open Virtual Mount Session Dump.

2023-08-14T18:50:35,449 [INFO ][Flr] [User-1/memphis] [505b0e4c-61bc-4c22-83fa-428af0f7b7e0] Accessing "LDAP - Produção" backup object to process "Recovery point Fri, 11 Aug 2023 at 21:00:05 (UTC -03:00)" recovery point. The backup object resides on "Onboard repository" repository. Repository UUID: "84ccb8c1-dd53-4a73-9cd8-e440d9508340". Transporter host: "10.5.1.126". Agent host: "192.168.0.150".
2023-08-14T18:52:15,696 [ERROR][Flr] Open Virtual Mount Session Dump

2023-08-14T18:52:19,237 [ERROR][Flr] com.company.product.api.plugin.misc.GenericException: Transporter internal error

2023-08-14T18:52:25,551 [ERROR][Events] [User-1/memphis] rts.disk.mount.recovery.complete: DiskMountCompletedEvent{title='activity.recovery.disk.mount.complete.title.fail', description='activity.recovery.disk.mount.complete.text.fail', transient='null'}

In the filesystem log I found this:

Aug 14 18:37:02 srvrestore multipathd[770]: sda: add missing path
Aug 14 18:37:02 srvrestore multipathd[770]: sda: failed to get udev uid: Invalid argument
Aug 14 18:37:02 srvrestore multipathd[770]: sda: failed to get sysfs uid: Invalid argument
Aug 14 18:37:02 srvrestore multipathd[770]: sda: failed to get sgio uid: No such file or directory
Aug 14 18:37:03 srvrestore multipathd[770]: sdb: add missing path
Aug 14 18:37:03 srvrestore multipathd[770]: sdb: failed to get udev uid: Invalid argument
Aug 14 18:37:03 srvrestore multipathd[770]: sdb: failed to get sysfs uid: Invalid argument
Aug 14 18:37:03 srvrestore multipathd[770]: sdb: failed to get sgio uid: No such file or directory

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15 hours ago, Ezequiel Kich said:

I need to restore 1 file from a LINUX server. I have a Recovery Server with Ubuntu 20.04, which I've always used to do this kind of task. I am no longer able to restore. The process starts, but the JOB stops afterwards. Disks are not mounted on the linux server to be able to recover files. I collected a lot of responses in the all_logs_except_inventory.log file, the most relevant ones I put below. Nakivo version is 10.4.1 (build 59587 from 21 Oct 2021)

1 Aug 2023 at 21:00:05 (UTC -03:00)" recovery point. The backup object resides on "Onboard repository" repository. Repository UUID: "84ccb8c1-dd53-4a73-9cd8-e440d9508340". Transporter host: "10.5.1.126". Agent host: "192.168.0.150".
2023-08-14T18:52:15,696 [ERROR][Flr] Open Virtual Mount Session Dump.

2023-08-14T18:50:35,449 [INFO ][Flr] [User-1/memphis] [505b0e4c-61bc-4c22-83fa-428af0f7b7e0] Accessing "LDAP - Produção" backup object to process "Recovery point Fri, 11 Aug 2023 at 21:00:05 (UTC -03:00)" recovery point. The backup object resides on "Onboard repository" repository. Repository UUID: "84ccb8c1-dd53-4a73-9cd8-e440d9508340". Transporter host: "10.5.1.126". Agent host: "192.168.0.150".
2023-08-14T18:52:15,696 [ERROR][Flr] Open Virtual Mount Session Dump

2023-08-14T18:52:19,237 [ERROR][Flr] com.company.product.api.plugin.misc.GenericException: Transporter internal error

2023-08-14T18:52:25,551 [ERROR][Events] [User-1/memphis] rts.disk.mount.recovery.complete: DiskMountCompletedEvent{title='activity.recovery.disk.mount.complete.title.fail', description='activity.recovery.disk.mount.complete.text.fail', transient='null'}

In the filesystem log I found this:

Aug 14 18:37:02 srvrestore multipathd[770]: sda: add missing path
Aug 14 18:37:02 srvrestore multipathd[770]: sda: failed to get udev uid: Invalid argument
Aug 14 18:37:02 srvrestore multipathd[770]: sda: failed to get sysfs uid: Invalid argument
Aug 14 18:37:02 srvrestore multipathd[770]: sda: failed to get sgio uid: No such file or directory
Aug 14 18:37:03 srvrestore multipathd[770]: sdb: add missing path
Aug 14 18:37:03 srvrestore multipathd[770]: sdb: failed to get udev uid: Invalid argument
Aug 14 18:37:03 srvrestore multipathd[770]: sdb: failed to get sysfs uid: Invalid argument
Aug 14 18:37:03 srvrestore multipathd[770]: sdb: failed to get sgio uid: No such file or directory

@Ezequiel Kich , your information/request has been received and forwarded to our Level 2 Support Team. Meanwhile, the best way for both sides would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate your issue having more details.

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Hi, this was Support's response. I had understood that I would have an answer, even if it took a long time, for the problem, for those who are not subscribed

 

Our records show that (Distribuidora Memphis Ltda) is out of support, upgrades, and maintenance. The support end date is M/D/Y (like March 9, 2022). Please contact our Sales Department (sales@nakivo.com) to renew the support.

Should you need any further information, please do not hesitate to contact us.

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2 hours ago, Ezequiel Kich said:

Hi, this was Support's response. I had understood that I would have an answer, even if it took a long time, for the problem, for those who are not subscribed

 

Our records show that (Distribuidora Memphis Ltda) is out of support, upgrades, and maintenance. The support end date is M/D/Y (like March 9, 2022). Please contact our Sales Department (sales@nakivo.com) to renew the support.

Should you need any further information, please do not hesitate to contact us.

@Ezequiel Kich You've received the response from the Support Team. Our focus has always been on subscribed client base. At this point, I don't possess any supplementary input to provide. Your comprehension is greatly appreciated.

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