Space Reclaiming Process not work

[hakhak]

 

Good morning

I have a problem the jobs which have expired are still on the physical. expired jobs are not deleted and my disk space is full 

thank you for your help

[The Official Moderator]

19 hours ago, hakhak said:

 

Good morning

I have a problem the jobs which have expired are still on the physical. expired jobs are not deleted and my disk space is full 

thank you for your help

@hakhak Hello, your information/request has been received and forwarded to our Level 2 Support Team. Meanwhile, the best way for both sides would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate your issue having more details.

Please, remember to include the main database and specify your ticket ID #215663.

Thank you for understanding.

[The Official Moderator]

On 9/6/2023 at 2:42 PM, hakhak said:

 

Good morning

I have a problem the jobs which have expired are still on the physical. expired jobs are not deleted and my disk space is full 

thank you for your help

@hakhak Please share a screenshot of the repository status and existing recovery points expiration status.

For example:

Repository status

Recovery points status

 

Can you confirm if it is the Forever incremental repository or the Inc_with_full repository? If you click on the job, go to the right pane and click on the target repository, you will get the following:

Forever Repository

Looking forward to your updates. Best regards