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Import System Configuration - Import has failed: invalid LOC header (bad signature) (ZipException).


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On 3/15/2024 at 7:36 PM, Clemilton said:

Hi guys.

I've been searching for a few days and I can't find any reference to this error. I'm trying to import the configuration of a Nakivo 10.2 server to a new installation with Nakivo 10.11.




Hi @Clemilton, the error "Import has failed: invalid LOC header (bad signature) (ZipException)" suggests data corruption in the export/import of configuration file data. To troubleshoot this, please provide:

1) Steps to reproduce the issue

2) The exported system configuration file from Nakivo 10.2

3) A support bundle from the new Nakivo 10.11 installation https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm

Upload the files at https://upload.nakivo.com/c/uploadPackage, mentioning ticket ID #245373 in the description.

As a workaround, try copying the "userdata" folder from your Nakivo 10.2 installation to the same location on the 10.11 Director server:

Linux: /opt/nakivo/director/userdata

We'll review the provided data and work to identify the cause of the import failure. If you need further assistance, please contact our support team directly: support@nakivo.com

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