Clemilton Posted March 15 Share Posted March 15 Hi guys. I've been searching for a few days and I can't find any reference to this error. I'm trying to import the configuration of a Nakivo 10.2 server to a new installation with Nakivo 10.11. Thanks. 1 Quote Link to comment Share on other sites More sharing options...
The Official Moderator Posted March 19 Share Posted March 19 On 3/15/2024 at 7:36 PM, Clemilton said: Hi guys. I've been searching for a few days and I can't find any reference to this error. I'm trying to import the configuration of a Nakivo 10.2 server to a new installation with Nakivo 10.11. Thanks. Hi @Clemilton, the error "Import has failed: invalid LOC header (bad signature) (ZipException)" suggests data corruption in the export/import of configuration file data. To troubleshoot this, please provide: 1) Steps to reproduce the issue 2) The exported system configuration file from Nakivo 10.2 3) A support bundle from the new Nakivo 10.11 installation https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm Upload the files at https://upload.nakivo.com/c/uploadPackage, mentioning ticket ID #245373 in the description. As a workaround, try copying the "userdata" folder from your Nakivo 10.2 installation to the same location on the 10.11 Director server: Linux: /opt/nakivo/director/userdata We'll review the provided data and work to identify the cause of the import failure. If you need further assistance, please contact our support team directly: support@nakivo.com Quote Link to comment Share on other sites More sharing options...
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