CHEOPSken Posted July 12, 2023 Share Posted July 12, 2023 Hello everyone I seem to have an issue with Nakivo 10.9 where Nakivo is stuck with the message "Starting, please wait". I installed a new Nakivo VM on Esxi 8.0 U1 with 10.9 because it is the recommended Nakivo version for ESXI 8. Nakivo started fine first, I configured a Backup which ran without problem. Then I changed the IP in the VM network settings to manual and restarted the VM because it wasn't saving my input, or so it seemed. I then restarted the VM again and checked the network settings and they have the correct adresses etc. When I go to the WebUI however, I am greeted with the above message. Looking into system performance I notice that "java" is hogging all the %CPU: Is this a known issue? What could this be? Cheers CHEOPSken 1 Quote Link to comment Share on other sites More sharing options...
CHEOPSken Posted July 12, 2023 Author Share Posted July 12, 2023 Quick Info: I switched the Network config back to DHCP and now the WebUI started normal again. IĀ“ll test again tommorow and let you know if I can replicate this. The manual IP I chose was not used elsewhere in case you are wondering. Cheers CHEOPSken 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted July 12, 2023 Share Posted July 12, 2023 1 hour ago, CHEOPSken said: Quick Info: I switched the Network config back to DHCP and now the WebUI started normal again. IĀ“ll test again tommorow and let you know if I can replicate this. The manual IP I chose was not used elsewhere in case you are wondering. Cheers CHEOPSken @CHEOPSken, your information/request has been received and forwarded to our Level 2 Support Team. Meanwhile, the best way for both sides would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate your issue having more details. Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted July 13, 2023 Share Posted July 13, 2023 18 hours ago, CHEOPSken said: Quick Info: I switched the Network config back to DHCP and now the WebUI started normal again. IĀ“ll test again tommorow and let you know if I can replicate this. The manual IP I chose was not used elsewhere in case you are wondering. Cheers CHEOPSken @CHEOPSken We appreciate your patience during our investigation. Please, try to raise parameters for Java heap "-Xss512k,-Xms256m,-Xmx1g" twice in accordance with this article (https://helpcenter.nakivo.com/display/KB/How+to+Allocate+More+RAM+to+NAKIVO+Director+Service), let us know if that helps or send a support bundle if the issue persists. We are looking forward to your feedback. Quote Link to comment Share on other sites More sharing options...
CHEOPSken Posted July 13, 2023 Author Share Posted July 13, 2023 (edited) Hello again So this bug or whatever it is, is replicable. I can change the network config to manual just fine and I can connect to the webUI via the manual IP. If I restart however, I am greeted with "Starting, please wait". If I change the config back to DHCP and go to the webUI without restarting, I can access it. Restarting the VM does not show me the message either, so it seems to work with DHCP? I tried again and this time it wouldn't take my manual config. Only on the second try did it take it and I was able to connect without restarting. After restart, same issue as before: "Starting, please wait" and 100% CPU workload for Java. Quickfix: I went to "Manage NAKIVO Services" and restarted all the services. The workload of the CPU goes to 200% (okay?) and then to normal. I can then access it again. So there might be a service that gets hung up on something after changing the config and restarting? Ā DHCP config: (It should be noted that the DNS 192.168.21.6 has been decomissioned just yesterday night, after I created this post) Manual config: The message: Failed manual config and second try: Ā Ā Edited July 13, 2023 by CHEOPSken 1 Quote Link to comment Share on other sites More sharing options...
CHEOPSken Posted July 13, 2023 Author Share Posted July 13, 2023 Hello again So I did double the heap size parameters twice. The first changed did not fix the problem but the second seems to have fixed it. I changed the manual IP back from .204 to .203 for testing and restarted the VM and I can now access the webUI. Final heap size: Ā For Anyone reading this in the future. To change the heapsize. Go to the VM comsole in ESXI. 1. Manage NAKIVO services -> Start/Stop Services -> Stop both the Director and Transporter service for good measure 2. Go back to the Main Menu -> Exit to system console -> log in with your user (nkvuser in my case) 3. Sudo -i -> enter password again 4. Install nano for text editing : sudo apt -y install nano 5 type: cd / (to move to root folder) -> cd etc/systemd/system -> type: sudo nano nkv-dirsrvc.service 6. Edit the file. Move with the arrow key down to the line beginning with "Environment="SVC_OPTIONS....." and move to the right until you see the above heap size parameters. Edit the parameters. When finished press CRTL+X and then Y. Press Enter to finish. Reboot the VM, done. I hope this can help whoever in the future. Thanks for the help and have a great day. Ā Ā Ā Ā Ā Ā Ā 1 Quote Link to comment Share on other sites More sharing options...
CHEOPSken Posted July 13, 2023 Author Share Posted July 13, 2023 Hello again I spoke too soon. I restarted one final time and we are back to "Waiting" and 100% CPU Load: I created a support package for you guys to check out. For now the Quickfix will do: Restarting the services. 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted July 13, 2023 Share Posted July 13, 2023 34 minutes ago, CHEOPSken said: Hello again I spoke too soon. I restarted one final time and we are back to "Waiting" and 100% CPU Load: I created a support package for you guys to check out. For now the Quickfix will do: Restarting the services. @CHEOPSkenĀ Please, update the situation on this thread when you resolve everything with the Support Team. It can be helpful for other users. Thank you Quote Link to comment Share on other sites More sharing options...
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