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Official Moderator

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  1. @MEGAnationThank you for your patience during the investigation. The enabled deduplication caused to use of the chunk-based repo. Yes, it's possible/expected. If the you want, you can defragment your drive, but this is not required. Should you need any further information, please let us know.
  2. @perrcla To bring more clarity to the situation for other users on the Forum and for you, I will explain the details. NAKIVO on DSM 7+ could be updated only from the Synology Package center. For now, the latest NAKIVO 10.6.0 is not available in the Synology Package center. For manual update, please get in touch with Support to get the "sh" updater or wait till 10.6.0 is released by Synology Team in the Package center (usually, it takes a few weeks). We look forward to hearing from you.
  3. Hello, MEGAnation, thank you for your post. Please send us a new support bundle with a database included Specify the Job Name, Repository Name, and ticket number #145192 for further checking. We look forward to hearing any feedback from you soon.
  4. Hello @perrcla thank you for your post. It will be helpful to our community. Please, let me know if any further assistance is needed.
  5. @RoboCoder Thank you for informing us about all the details. There are different NAKIVO installers for different DSM versions. And in the case of the DSM update, the older NAKIVO package could be incompatible with the new DSM version. In this situation, we need to schedule an online meeting to check the current state of NAKIVO, install the necessary package and run it with saving all necessary data. Should you need any further assistance, please let us know. We look forward to hearing from you.
  6. Thank you for your post. I contacted NAKIVO Support Team and they need to check logs in this case. Please, send us a support bundle https://helpcenter.nakivo.com/display/NH/Support+Bundles so we can further investigate the issue you've experienced. A support ticket will be created. If NAKIVO is completely down and a support bundle cannot be generated, we may need to schedule a meeting. We are looking forward to hearing from you.
  7. @AalHaiThank you for getting back to us! In this case, we could recommend the following workaround: 1. Create a script on the NAKIVO director's side with the following actions (please note that there should be a separate script for each physical machine that should be backuped): - Refresh the transporter that is assigned to a necessary physical machine. - Start the backup job for a necessary physical machine. 2. Create a task on the physical machine side that will initiate the above script remotely on some trigger (boot, wake up etc.). At the same time, such workflow was not tested by our QA Team, and we could not guarantee its reliability. Thank you so much for your attention and participation. We are looking forward to your feedback soon
  8. @AalHai Thank you for being so patient during our investigation. Sorry to inform you, but this functionality is not implemented yet. Moreover, we have a limitation in our release notes: "Connection with the Transporter on a Windows 10 physical machine will be lost when it goes into sleep mode or restarts after installing system updates" see this article for more details ( https://helpcenter.nakivo.com/display/RN/v10.6+Release+Notes ). Please let us know how critical this feature is for your company and how many laptops you are planning to back up so we can create a feature request and set an appropriate priority for it. Keep us informed of your results. We are looking forward to your feedback. Should you need any further information, please do not hesitate to contact us.
  9. @3STYLER I am very glad to help you. Please, let me know if you have any more questions in the future
  10. Hello @Dan Avaropoint Thank you for your patience during our investigation. According to information from our Development Team, the Synology Team might need up to a few weeks to check the updaters for a new version and release them on Synology Package Center. We are so sorry for this temporary inconvenience. In the meantime, it is possible to run the update manually with the ".sh" updater. Please create a new ticket and let us know the CPU architecture of their Synology NAS (x86_64, ARMv7, or ARMv8), and then we will send them the necessary update or we suggest arranging the remote meeting to support as they need. We are looking forward to hearing from you. Should you need any further information, please do not hesitate to contact us.
  11. Hello @3STYLER Thank you for your post, it will be helpful to community. Please find the updater via this link: https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.6.0.64898_Updater_Synology_x86_64.sh Please share the result with us and let us know if you require further assistance from us. We look forward to hearing any feedback from you soon.
  12. @AalHaiThank you for your interest in NAKIVO! Supported workstations are the following: Windows 11 (x64) Microsoft Windows 10 Pro (x64) Microsoft Windows 10 Home (x64) https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Supported-Platforms.htm Feel free to let us know if there is anything else we can assist you with, and we will get back to you. We are looking forward to hearing from you.
  13. @3STYLER Thank you for your post and request. Please follow the below steps to update Nakivo 10.5 to 10.6 manually for Synology DSM 7. How to update NBR to v10.5 or higher on Synology x86_x64 with DSM7 via SSH console Type. Synology DSM7 natively supports only NBR 10.5.1 installed from AppCenter. Please use this article on how to update NBR to v10.6.0 or higher on Synology x86_x64 with DSM7 via SSH console: 1. Install the NBR version 10.5.1 via Synology AppCenter, replacing folder "user-data" if needed after successful installation. 2. Download the newest NBR version installation script for Synology NAS, for example, for the x86_x64 platform. 3. Copy downloaded file to your Synology somewhere, for example to /tmp or /volume1/updates via WinCSP or SSH: mkdir /volume1/updates && cd /volume1/updates && wget https://maglar.box.com/shared/static/rx0890ym7xzg3xgi1g3bd50n672zpjfz.sh 4. Stop NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Stop. 5. Connect to Synology via SSH (Putty) using an admin account. 6. Get root privileges running the following command: sudo -i enter your admin password when prompted. 7. Run the following commands to replace existing NBR director with newest version: cd /volume1/updates chmod +x rx0890ym7xzg3xgi1g3bd50n672zpjfz.sh ./rx0890ym7xzg3xgi1g3bd50n672zpjfz.sh 8. Start NAKIVO services if needed: Package center -- Installed -- NAKIVO -- Action -- Start. Thank you so much for your attention and participation. We are looking forward to your feedback soon.
  14. @Mr.Ed I contacted NAKIVO Support Team and they need to check logs in this case. Please, send us a support bundle https://helpcenter.nakivo.com/display/NH/Support+Bundles so we can further investigate the issue you've experienced. A support ticket will be created. We are looking forward to hearing from you.
  15. Hello, @3STYLER Thank you for your post and request. For DSM 7 the only way to get NAKIVO 10.6 is to install 10.5.1 from Synology App Center and then manually update it to 10.6 by following this guidance: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/Updating-NAKIVO-Backup-and-Replication/Updating-on-Synology-NAS.htm#Updating2 NAKIVO 10.6 for DSM 7 in Synology App Center will be available later, probably in a couple of weeks. Please share with us the result and if you require further assistance from us. We are looking forward to hearing from you.
  16. Hello, @Dan Avaropoint, please, accept our sincerest apologies for the inconvenience! The Synology DSM7 only allows installing the signed packages in the Package Center. So we cannot use the package to upload and install to DSM7 manually. The latest version needs to be signed and allowed via Synology's Package Center. It will be updated soon from the Synology side. >>> However, V10.5x is fine to run on this version of DSM??? Yes, the installed version still works well. If you have any issues with jobs, please generate and send us a new support bundle (https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm) for further investigation of the issue. We are looking forward to your feedback. Should you need any further information, do not hesitate to contact us.
  17. We are excited to announce the general availability of NAKIVO Backup & Replication v10.6 along with the launch of NAS Backup for protecting file share data. The new NAS Backup from NAKIVO allows you to protect data stored on file shares on NAS devices, Windows servers, and Linux servers. Back up entire file shares or specific folders within your file shares with the NFS v3, SMB v2 or SMB v3 protocols. Recover folders and individual files from a file share backup to a custom location. Backup from HPE Nimble Storage snapshots improves VM backup performance by eliminating the need for frequent VM snapshots that can heavily overload the production environment. Create backups of VMware vSphere VMs directly from HPE Nimble Storage snapshots instead of regular VM snapshots to reduce the strain on your production environment. Microsoft 365 Groups backup expands the coverage of Microsoft 365 data protection to include Microsoft 365 Groups. The feature allows you to back up and restore Microsoft 365 group mailboxes and group sites. Recover group mailbox items like emails, files, and OneNote folders in addition to group site items like document libraries, lists, and subsites in just a few clicks. Hardened AMI is the latest addition to the anti-ransomware toolset of NAKIVO Backup & Replication. Deploy the solution as an AMI (Amazon Machine Image) running Ubuntu Server and enable immutability for recovery points sent to the local repository deployed as part of the AMI. The data remains immutable for a period of your choice, during which it’s immune to modification, deletion, and encryption by ransomware. External Database support improves solution stability by allowing you to use an external database for NAKIVO Backup & Replication instead of the built-in H2 database. In this way, you can avoid database corruption that might occur in large environments. You can create a new external database or use an existing one to increase reliability and prevent potential resource bottlenecks. Try NAKIVO NAS Backup and all of the new features in NAKIVO Backup & Replication v10.6 for free today! Download the Free Trial and improve your environment’s resilience to data loss. DOWNLOAD NOW
  18. @Manic Mark, thank you for your post. In this case, this is a workaround that allows moving repository IOPS to another storage. For further investigation, we need a new support bundle if it is still necessary. Please note your ticket ID #142199 in the description. We will add information from the forum thread to the ticket and check all information. We are looking forward to your feedback. Should you need any further information, please do not hesitate to contact us.
  19. Hello, @Manic Mark Please accept our apologies to keep you waiting. Our engineer team is still in the process of ticket investigation. We will get back to you the soonest with updates. Thank you for understanding and your patience!
  20. Hello @Domino, Thank you for your interest in NAKIVO! I see that this is a physical machine backup job from the provided screenshots. A physical machine can be restored as a VM only to VMware 6.7 and up: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Feature-Requirements.htm#Physical Same for Flash Boot If you want to backup Hyper-V VM, please add Hyper-V into the inventory: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Inventory/Adding-Hyper-V-Servers.htm Feel free to let us know if there is anything else we can assist you with, and I will get back to you. I am looking forward to hearing from you.
  21. Hello, @malek Kindly note that AD integration is license edition dependable. So as you can see from the attachment, only Enterprise/Enterprise essentials and Enterprise plus editions enable the AD integration feature, so the License needs to be upgraded to use it. Please, let me know if I you need any further assistance.
  22. I have forwarded your request to our Development team. Thank you for your suggestion. Should you have any further questions, let me know.
  23. @Thierry The best way would be to generate and send a support bundle ( https://helpcenter.nakivo.com/display/NH/Support+Bundles ) to support@nakivo.com so our Technical Support team can investigate it and forward your feature request to our Product Development team for possible future implementation.
  24. Hello, @Thierry The option "attach/detach" repository by the schedule already implemented in the product (https://helpcenter.nakivo.com/User-Guide/Content/Settings/Backup-Repositories/Adding-Existing-Backup-Repositories.htm). Can you clarify more details of your vision and how it can improve the production workflow? We are looking forward to hearing from you.
  25. Hello, Mark. It is really hard to say what is going on without checking the logs. We can guess the product is doing the hourly repository refresh. Please try to change it to 4-6 hours and check if that makes any difference (see the attached sreenshot). You can post the logs here but it is better to send a support bundle for further investigation to our Support team (https://helpcenter.nakivo.com/display/NH/Support+Bundles). Should you have any further questions, let us know. We look forward to hearing from you.
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