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Official Moderator

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Everything posted by Official Moderator

  1. Sorry, but it is not possible to investigate this issue without NAKIVO logs. Please, request support from NAKIVO web interface to send a new support bundle and create a ticket on NAKIVO support team. If you need any further information, please do not hesitate to contact us. Thank you in advance!
  2. Thank you for getting back to us! It works just fine in our lab. For further analysis, could you send the support bundle to support@nakivo.com? We are looking forward to hearing from you.
  3. @David Thank you for your question. According to the NAKIVO development roadmap, support of KVM virtualization (proxmox is KVM based) for virtual machine backup is planned. The estimated implementation dates are yet to be determined.
  4. Hello Witzker, Thank you for getting back to us! We have analyzed the information. At first, before adding a PM to the Inventory, please check System Requirements: https://helpcenter.nakivo.com/display/NH/Supported+Platforms#SupportedPlatforms-PhysicalMachineRequirements > How to find the correct Username and PW? You can use the built-in Administrator account. If you want to change your personal Administrator account's password: 1. Press <Win-r>. In the "Open:" field, type compmgmt.msc, and then press Enter. 2. Double-click the Users
  5. Hello, @Nxman please, generate and send us a support bundle. To create a support bundle, follow the instructions: https://helpcenter.nakivo.com/display/NH/Support+Bundles You can also use this website to send the bundle: https://upload.nakivo.com/c/uploadPackage Best regards, Support team.
  6. @Adam ChenPlease, generate and send us a support bundle. To create a support bundle, follow the instructions: https://helpcenter.nakivo.com/display/NH/Support+Bundles You can also use this website to send the bundle: https://upload.nakivo.com/c/uploadPackage You will get a ticket reference once the support bundle is submitted and very soon we'll get back to you via email. We'll put all our efforts to get everything fixed swiftly. Thank you for understanding.
  7. Try to restart management services on your ESXi hosts - VPXA and HOSTD - https://kb.vmware.com/s/article/1003490 Re-adding ESXi hosts to the vCenter can also help you. Please let us know if managed ESXi hosts have the same 7U1 version as a vCenter. Thank you for your question @Adam Chen, we are constantly working to improve our software solution and your posts help us to understand your needs better.
  8. Thank you for this forum thread. We are constantly working to improve our software solution and your posts help us to understand your needs better
  9. @mike_howell_beardon NAKIVO transporter that was deployed in AWS is reading EC2 EBS volumes as-is, volume capacity should not act as a limited factor preventing EC2 volume that was deployed in AWS from being read by the NAKIVO transporter. If you experience any error while using NAKIVO, please refer to NAKIVO support providing details of circumstance under which this error has occurred. To better assist we suggest you include the support bundle (http://www.nakivo.com/helpcenter/display/NH/Support+Bundles) to support@nakivo.com, reflecting the issue as well as the screenshots of the variou
  10. Hello, @Bubbles At the moment, NAKIVO supports only the following bare metal hypervisors: -VMware ESXi; -Microsoft Hyper-V; -Nutanix AHV; Other supported platforms may be found here: https://helpcenter.nakivo.com/display/NH/Supported+Platforms Proxmox, KVM and other hypervisors that are currently not supported are in NAKIVO logs and will be added in future releases. We are constantly working to improve our software solution and your posts help us to understand your needs better. Thank you.
  11. Hello @cmangiarelli, Thank you for the detailed description! From the last update provided, this feature should be added in Q3-Q4 2021. We sincerely appreciate your insight because it helps us to build a better product. Please stay tuned in order not to miss our latest updates!
  12. Thank you too. We are constantly working to improve our software solution and your forum posts help us to understand your needs better.
  13. Thank you too. We are constantly working to improve our software solution and your forum posts help us to understand your needs better
  14. There is no X in the mentioned schema, NAKIVO director sends the API request to the EC2 to attach the source instance volume to the transporter then the transporter sends the backup data to the repository. The transporter must have the access to the source instance security group to have the access to the volumes and the transporter port 9446 must be reached by the director and the target transporter and the ports 9448-10000 must be reached by the target transporter. It is better to contact NAKIVO support at support@nakivo.com so you can resolve this case much faster in this case.
  15. Hello @cmangiarelli, Thank you for getting back to us! Actually, there is no need to use the "apt autoremove" in this case. We suggest you follow this instruction to perform the requested action: https://www.ubuntu18.com/how-to-upgrade-ubuntu-16-to18/ Please let us know if you have any questions or concerns.
  16. Hello, @cmangiarelli Thank you for your interest in NAKIVO Backup & Replication! Please note that our Development Team is actively working to add the new repository type in the upcoming releases. Currently, there is no ETA, but this feature is the top priority for us. As for the space reclaim process, could you please clarify why you need to run it so often?
  17. Hello @Mario Thank you for your suggestion! We haven’t added this feature into NAKIVO Backup & Replication yet. In fact, we loved the idea so much we began working on it a short time ago. Please note that we don’t have an ETA from the Development Team behind it yet, but from their last update, I’d say we’re close to launching it. Please stay tuned in order not to miss our latest updates!
  18. Hello, @cmangiarelli, thank you for your question. Yes, you can perform an (apt) update of the Ubuntu OS to keep the system where the NAKIVO is installed updated. Please, do not update the OS version that is not supported by NAKIVO. Also, we recommend making a snapshot of the VM before update action to be able to revert back in case that update will be unsuccessful. Let us know if any other details are needed.
  19. The NAKIVO team has just rolled out the v10.2 Beta version of NAKIVO Backup & Replication. You’re welcome to join the testing! The new features include SharePoint Online Backup, Ransomware Protection with S3 Object Lock and Tenant Resource Allocation. Take part in the Beta Program and receive a $20 Amazon eGift Card for sharing your feedback: https://www.nakivo.com/resources/releases/10.2-beta/
  20. Hello, Leezy. At the moment, NAKIVO does not support FTP as a storage for a repository. There are the following types of storages that may be used as a repository: - Local folder on an assigned transporter (Windows, Linux, NASes) (preferable); - NFS or CIFS network share; - Amazon S3 or Wasabi Hot Cloud storages. We are continually working on improving our software solution. Thank you for your message. It will help us to understand your needs better.
  21. We’re pleased to announce the release of NAKIVO Backup & Replication v10.1.1! This update delivers support for vSphere 7.0 U1, allowing you to benefit from the latest VMware innovations while protecting your vSphere VMs in NAKIVO Backup & Replication. Download the Free Trial to take the new features for a spin! https://www.nakivo.com/resources/download/trial-download/
  22. Hello Leezy, Yes, NBR supports the AHV community edition. However, only Nutanix AHV 5.10 (LTS) is supported. You can refer to this article for more details (https://helpcenter.nakivo.com/display/NH/Supported+Platforms ). Thank you very much.
  23. Hello Leezy, thank you for letting us know your issue. Please help to perform the followings: - Check if the physical disks on the server where the backup repository located are healthy and not overloaded - Run checking File System for the server where backup repository locate. Please stop NAKIVO services before running checking file system. - Make sure that no firewall/antivirus/defender/3rd party block connection to the repository during the jobs. (antivirus software deleting some files in Repository) - Please run Backup Verification to make sure that reposito
  24. Hi Bedders, thank you for your update. I hope you have great experiences with NAKIVO Backup & Replication.
  25. Hello Zhiyuan, NAKIVO has its own detailed logging (log folder inside the product installation path)You can check the logs yourself but it is better to send a support bundle for further investigation to our Support team (https://helpcenter.nakivo.com/display/NH/Support+Bundles)For the bottleneck issues, you may use the following instructions (https://helpcenter.nakivo.com/display/KB/How+to+Identify+a+Bottleneck) Thank you
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