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Official Moderator

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  1. Beta testing for the all-new NAKIVO Backup & Replication v10.10 has now started. Here’s what’s new in NAKIVO Backup & Replication v10.10 Beta: Real-Time Replication for VMware: Keep VMware vSphere replicas updated in real time as the changes are made on source VMs. Meet the tightest RTOs and RPOs as low as 1 second to achieve zero downtime and minimize data loss. Join the Beta Program here to try the new functionality and get a $30 Amazon eGift Card for sharing your feedback!
  2. @Giovanni Panozzo On behalf of the community, I want to extend my gratitude to you for your valuable contributions and for making our Forum a better place with your insightful posts. We genuinely appreciate your active involvement and look forward to more insightful discussions and solutions from you in the future.
  3. Hello @octek0815 Thank you for contacting NAKIVO Support! NAKIVO 10.9 is still unavailable at the Synology Package Center, and we have no ETA yet since we are awaiting approval from their end. To update NAKIVO on the Synology NAS with DSM 7, you can follow the instruction: 1. Install the NAKIVO version 10.8 via Synology AppCenter. 2. Stop NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Stop 3. Using an admin account, Connect to Synology via SSH (Putty). 4. Get root privileges running the following command: sudo -i enter your admin password when prompted 5. Go to /volume1 folder: cd /volume1 6. Download the newest NBR version installation script for Synology NAS, for the x86_x64 platform: wget -O updater.sh https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.9.0.75563_Updater_Synology_x86_64.sh for other architectures: armv7 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.9.0.75563_Updater_Synology_arm_v7.sh armv8 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.9.0.75563_Updater_Synology_arm_v8.sh OR curl -o updater.sh https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.9.0.75563_Updater_Synology_x86_64.sh 7. Run the following commands to replace the existing NBR director with the newest version: chmod +x updater.sh ./updater.sh 8. Start NAKIVO services if needed: Package center -- Installed -- NAKIVO -- Action -- Start We are looking forward to hearing from you. Best regards
  4. Hello again @VovaUzh, Thank you for your patience during the investigation process and your interest in NAKIVO Backup & Replication! >>>>>>>Question 1 - will Nakivo back up this VM properly, if we enable data deduplication, which is built into the Win2019 OS?<<<<<<<<<<<<< NAKIVO can backup such VM to a repository assigned to Windows transporter with such feature enabled for file recovery as follows. File recovery from sysfollows Windows-only features, such as Windows Data Deduplication or DFS, is available only when the Transporter assigned to a Backup Repository is installed on a Windows machine with these features enabled. >>> Q2 - will Nakivo back up this VM usually, if we enable Win2019 folder compression (directory-properties-advanced-compress contents to save disk space)?<<<<<<< NAKVIVO can back up this VM. For more information, you can check the following article. https://helpcenter.nakivo.com/Release-Notes/Content/v10-Release-Notes/v10.9-Release-Notes.htm We are looking forward to hearing from you.
  5. @VovaUzh, your information/request has been received and forwarded to our Level 2 Support Team. Meanwhile, the best way for both sides would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate your issue having more details.
  6. @Jason We appreciate your commitment to enhancing NAKIVO Backup & Replication for clients. We value your perspective, as it plays a vital role in shaping our product and ensuring its continued improvement. Your feedback is highly valued and will be shared with our team, who will carefully consider it as we strive to meet the needs and expectations of our clients. Your viewpoint is invaluable to us, and we are grateful for your contribution.
  7. @CHEOPSken Please, update the situation on this thread when you resolve everything with the Support Team. It can be helpful for other users. Thank you
  8. @CHEOPSken We appreciate your patience during our investigation. Please, try to raise parameters for Java heap "-Xss512k,-Xms256m,-Xmx1g" twice in accordance with this article (https://helpcenter.nakivo.com/display/KB/How+to+Allocate+More+RAM+to+NAKIVO+Director+Service), let us know if that helps or send a support bundle if the issue persists. We are looking forward to your feedback.
  9. @CHEOPSken, your information/request has been received and forwarded to our Level 2 Support Team. Meanwhile, the best way for both sides would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate your issue having more details.
  10. Special Offer for Attendees Get a chance to win a $50 Amazon eGift Card by correctly answering one of two questions at the end of the webinar. Terms & Conditions Have workloads in the cloud? Join our upcoming live webinar to learn why you need reliable data protection measures for your data in the cloud and discover the best practices to ensure continuous data availability. What it covers Overview: Why companies need data protection for cloud workloads Best practices: Data protection in the cloud Tools: Data protection with NAKIVO Backup & Replication Case Study: Lessons from a real cloud data protection story Technical Demo: See the data protection capabilities of NAKIVO Backup & Replication in action Q&A session: Exchanging knowledge and expertise Special Bonus: All attendees gain access to the Disaster Recovery: How to Avoid Downtime in 2023 webinar recording. When to attend: July 13, 2023 Americas - 11 AM - 12 PM EST | EMEA - 5 PM - 6 PM CEST REGISTER NOW
  11. @GregaPerko NAKIVO technical support does not receive information about the massive performance drop after the NAKIVO update. Please, write to support@nakivo.com if you have any specific questions about your case.
  12. @GregaPerko, your information/request has been received and forwarded to our Level 2 Support Team. Meanwhile, the best way for both sides would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate your issue having more details.
  13. @Rodrigo Machado Thank you for getting back to us! Starting from the 4th of July 2023, NBR v10.9 (Build 75563) is already available on our site https://www.nakivo.com/resources/download/update/ You can manually update it using this article ( https://helpcenter.nakivo.com/User-Guide/Content/Deployment/Updating-NAKIVO-Backup-and-Replication/Updating-NAKIVO-Backup-and-Replication.htm) Let us know if you require any further information, and we will get back to you. Best regards.
  14. NAKIVO Backup & Replication v10.9 is now available! The new release comes with new features and enhancements for faster recovery and stronger ransomware protection. Bare-Metal Recovery: Restore entire physical machines from backup to the same or identical hardware. Skip reinstalling the OS and applications to streamline recovery or swiftly set up systems for testing.' Backup Malware Scan: Integrate NAKIVO Backup & Replication with popular anti-malware solutions to perform a malware scan and ensure backups can be safely used. Perform ransomware-free recovery and ensure compliance with reporting standards and regulations. Direct Recovery from Tape: Recover full virtual machines, EC2 instances or physical machines (via P2V) from backups stored on tape directly to your infrastructure and avoid staging a repository first. New Supported Platforms: - vSphere 8U1: Protect your ESXi VMs and application data running on the latest version of VMware’s platform. - Debian: Install the solution on Debian operating systems and/or protect your Debian-based physical machines. Feature Enhancements: - Securely connect to the remote resources of tenants, including VMware Free ESXi hosts, physical machines and NAS-based Transporters. - Switch to an external PostgreSQL database in multi-tenant deployments. Try the new features in NAKIVO Backup & Replication v10.9 for free today! Download the Free Trial and experience the full potential of cutting-edge data protection. DOWNLOAD NOW
  15. @feffenbe NAKIVO Backup & Replication v10.9 is now available! The new release comes with new features and enhancements for faster recovery and stronger ransomware protection: https://www.nakivo.com/resources/releases/v10.9/
  16. @feffenbe Ie hope this message finds you well. I have some exciting news to share with you regarding the availability of NAKIVO version 10.9, which you have been eagerly waiting for. But before I delve into that, we want to invite you to a highly informative live webinar focused on "How To Protect Cloud Data: Best Practices And Expert Insights." As more businesses embrace cloud services, ensuring the security and continuity of critical data becomes paramount. In this webinar, our esteemed speakers will delve into the intricacies of creating a robust cloud data protection strategy. Whether you are already using cloud services or planning to do so in the near future, this webinar will equip you with essential knowledge to safeguard your data effectively. Key Takeaways: Gain a deep understanding of why businesses need to prioritize cloud data protection. Learn best practices for effectively protecting data in the cloud. Discover the advanced data protection capabilities of NAKIVO Backup & Replication for hybrid cloud environments. Explore real-world case studies and practical insights into overcoming cloud data protection challenges. Moreover, as a special offer for webinar attendees, we have an exciting opportunity for you. By actively participating in the webinar, you stand a chance to win a $50 Amazon eGift Card! All you need to do is correctly answer one of two questions at the end of the session. Webinar Details: Date: July 13, 2023 Americas: 11 AM - 12 PM EST EMEA: 5 PM - 6 PM CEST REGISTER Now, turning our attention back to your query about NAKIVO version 10.9, I am pleased to inform you that it will be available soon! I understand the urgency, especially for your ESX 8.0U1 deployment, and I appreciate your patience.
  17. Special Offer for Attendees Get a chance to win a $50 Amazon eGift Card by correctly answering one of two questions at the end of the webinar. Terms & Conditions While businesses embrace hybrid cloud models for scalability, cost efficiency and increased agility, without a robust data protection strategy, the integrity of cloud-based data remains vulnerable to human error or malicious activities. Join our upcoming live webinar on cloud data protection measures and best practices for continuous data availability. What you’ll learn - Why businesses need to prioritize cloud data protection. - Best practices for effectively protecting data in the cloud. - The advanced data protection capabilities of NAKIVO Backup & Replication for hybrid cloud environments. - Real-world case studies and practical insights into overcoming cloud data protection challenges. Special Bonus: All attendees gain access to the Disaster Recovery: How to Avoid Downtime in 2023 webinar recording. When to attend - July 13, 2023 - Americas - 11 AM - 12 PM EST | EMEA - 5 PM - 6 PM CEST REGISTER NOW
  18. @BjoernK Thank you for your patience while we investigated your query. We have identified the following resources that can assist you: Please consult this article: https://helpcenter.nakivo.com/User-Guide/Content/Settings/General/System-Migration.htm After migration, you can refer to this article to add the existing repositories: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Backup-Repositories/Adding-Existing-Backup-Repositories.htm Then, edit the destination of the backup job: https://helpcenter.nakivo.com/User-Guide/Content/Backup/Creating-VMware-Backup-Jobs/Backup-Job-Wizard-for-VMware-Destination.htm If you have any additional questions or concerns, please feel free to reach out to us. We are here to help.
  19. @BjoernK, your information/request has been received and forwarded to our Level 2 Support Team. Meanwhile, the best way for both sides would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate your issue having more details.
  20. Hello @Ezequiel Kich We appreciate your patience during our investigation. NAKIVO can not affect the speed of the data transfer to the cloud-hosted Repository. As a result, the data transfer of the big VMs is time consumed. Also, using the "Synthetic full backup" settings will not be an option for you: please set to use the "Active full backup" to optimize the data transfer and prevent the issue in the future. Please do not hesitate to contact us if you need any further information.
  21. @Ezequiel Kich , your information/request has been received and forwarded to our Level 2 Support Team. Meanwhile, the best way for both sides would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate your issue having more details.
  22. Hello, @Will.dr. As I see, you have already got a lot of valuable links. From my side, I would recommend visiting the NAKIVO Help Center for more information and to read this free white paper. Feel free to let me know if there is anything else I can assist you with, and I will get back to you. I am looking forward to hearing from you.
  23. Hello, @Arch Parks, at the moment beta version of Nakivo Backup & Replication v10.9 is released: https://www.nakivo.com/resources/releases/10.9-beta/ The beta version can be downloaded from the Nakivo website, and users who participate in the beta program can try out the new features and receive a $30 Amazon eGift Card upon completing the program requirements. The new features in v10.9 include Bare-Metal Recovery for faster physical server recovery, Backup Malware Scan to ensure malware-free recovery, Direct Recovery from Tape for faster VM recoveries, support for new platforms like vSphere 8.0 Update 1 and Debian, and various feature enhancements such as Direct Connect, backup of In-Place Archive and Litigation Hold Mailboxes, PST Recovery for Exchange Server, and external database support for multi-tenant deployments. If you require further assistance or have any additional questions or concerns, don't hesitate to reach out to us using email support@nakivo.com. We are always here to help you and ensure that your experience with our solution is as smooth as possible. Thank you for choosing NAKIVO.
  24. Quiz time! Do you know your way around managed backup and disaster recovery for SMBs and enterprises? Take NAKIVO’s BaaS and DRaaS essentials quiz to see how you stack up against other MSPs – can you score 10 points? Take the quiz [LINK]
  25. Special Offer for Attendees Attend the webinar for a chance to win one of two $100 Amazon eGift Cards for signing up as an MSP partner. Learn more Learn more Offering backup and disaster recovery as a service can be a great way to add value to your clients’ businesses, but it’s not always easy to choose the right solutions or to deliver them effectively. Our upcoming webinar on delivering BaaS and DRaaS is just around the corner, and I highly recommend that you attend. Register for our webinar to understand the key components of a successful MSP offering and discover the benefits NAKIVO Backup & Replication can offer for your business. Attendance is limited. Book your spot for free here. What it covers Choosing a solution: Key criteria Lifespan Flexibility Efficiency Manageability NAKIVO Backup & Replication for MSPs Multi-tenant architecture Extensive platform support Advanced backup functionality Ransomware resilience Monitoring Pricing models MSP case studies Technical demo and Live Q&A session When to attend June 1, 2023 EMEA - 5 PM CEST (UTC + 2) | Americas - 11 AM EDT BONUS: Attend and get free access to NAKIVO’s guide on offering backup-as-a-service. REGISTER NOW *Terms and conditions apply
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