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  1. @MEGAnationThank you for your patience during the investigation. The enabled deduplication caused to use of the chunk-based repo. Yes, it's possible/expected. If the you want, you can defragment your drive, but this is not required. Should you need any further information, please let us know.
  2. @perrcla To bring more clarity to the situation for other users on the Forum and for you, I will explain the details. NAKIVO on DSM 7+ could be updated only from the Synology Package center. For now, the latest NAKIVO 10.6.0 is not available in the Synology Package center. For manual update, please get in touch with Support to get the "sh" updater or wait till 10.6.0 is released by Synology Team in the Package center (usually, it takes a few weeks). We look forward to hearing from you.
  3. Hello, MEGAnation, thank you for your post. Please send us a new support bundle with a database included Specify the Job Name, Repository Name, and ticket number #145192 for further checking. We look forward to hearing any feedback from you soon.
  4. Hello @perrcla thank you for your post. It will be helpful to our community. Please, let me know if any further assistance is needed.
  5. @RoboCoder Thank you for informing us about all the details. There are different NAKIVO installers for different DSM versions. And in the case of the DSM update, the older NAKIVO package could be incompatible with the new DSM version. In this situation, we need to schedule an online meeting to check the current state of NAKIVO, install the necessary package and run it with saving all necessary data. Should you need any further assistance, please let us know. We look forward to hearing from you.
  6. Thank you for your post. I contacted NAKIVO Support Team and they need to check logs in this case. Please, send us a support bundle https://helpcenter.nakivo.com/display/NH/Support+Bundles so we can further investigate the issue you've experienced. A support ticket will be created. If NAKIVO is completely down and a support bundle cannot be generated, we may need to schedule a meeting. We are looking forward to hearing from you.
  7. @AalHaiThank you for getting back to us! In this case, we could recommend the following workaround: 1. Create a script on the NAKIVO director's side with the following actions (please note that there should be a separate script for each physical machine that should be backuped): - Refresh the transporter that is assigned to a necessary physical machine. - Start the backup job for a necessary physical machine. 2. Create a task on the physical machine side that will initiate the above script remotely on some trigger (boot, wake up etc.). At the same time, such workflow was not tested by our QA Team, and we could not guarantee its reliability. Thank you so much for your attention and participation. We are looking forward to your feedback soon
  8. @AalHai Thank you for being so patient during our investigation. Sorry to inform you, but this functionality is not implemented yet. Moreover, we have a limitation in our release notes: "Connection with the Transporter on a Windows 10 physical machine will be lost when it goes into sleep mode or restarts after installing system updates" see this article for more details ( https://helpcenter.nakivo.com/display/RN/v10.6+Release+Notes ). Please let us know how critical this feature is for your company and how many laptops you are planning to back up so we can create a feature request and set an appropriate priority for it. Keep us informed of your results. We are looking forward to your feedback. Should you need any further information, please do not hesitate to contact us.
  9. @3STYLER I am very glad to help you. Please, let me know if you have any more questions in the future
  10. Hello @Dan Avaropoint Thank you for your patience during our investigation. According to information from our Development Team, the Synology Team might need up to a few weeks to check the updaters for a new version and release them on Synology Package Center. We are so sorry for this temporary inconvenience. In the meantime, it is possible to run the update manually with the ".sh" updater. Please create a new ticket and let us know the CPU architecture of their Synology NAS (x86_64, ARMv7, or ARMv8), and then we will send them the necessary update or we suggest arranging the remote meeting to support as they need. We are looking forward to hearing from you. Should you need any further information, please do not hesitate to contact us.
  11. Hello @3STYLER Thank you for your post, it will be helpful to community. Please find the updater via this link: https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.6.0.64898_Updater_Synology_x86_64.sh Please share the result with us and let us know if you require further assistance from us. We look forward to hearing any feedback from you soon.
  12. @AalHaiThank you for your interest in NAKIVO! Supported workstations are the following: Windows 11 (x64) Microsoft Windows 10 Pro (x64) Microsoft Windows 10 Home (x64) https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Supported-Platforms.htm Feel free to let us know if there is anything else we can assist you with, and we will get back to you. We are looking forward to hearing from you.
  13. @3STYLER Thank you for your post and request. Please follow the below steps to update Nakivo 10.5 to 10.6 manually for Synology DSM 7. How to update NBR to v10.5 or higher on Synology x86_x64 with DSM7 via SSH console Type. Synology DSM7 natively supports only NBR 10.5.1 installed from AppCenter. Please use this article on how to update NBR to v10.6.0 or higher on Synology x86_x64 with DSM7 via SSH console: 1. Install the NBR version 10.5.1 via Synology AppCenter, replacing folder "user-data" if needed after successful installation. 2. Download the newest NBR version installation script for Synology NAS, for example, for the x86_x64 platform. 3. Copy downloaded file to your Synology somewhere, for example to /tmp or /volume1/updates via WinCSP or SSH: mkdir /volume1/updates && cd /volume1/updates && wget https://maglar.box.com/shared/static/rx0890ym7xzg3xgi1g3bd50n672zpjfz.sh 4. Stop NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Stop. 5. Connect to Synology via SSH (Putty) using an admin account. 6. Get root privileges running the following command: sudo -i enter your admin password when prompted. 7. Run the following commands to replace existing NBR director with newest version: cd /volume1/updates chmod +x rx0890ym7xzg3xgi1g3bd50n672zpjfz.sh ./rx0890ym7xzg3xgi1g3bd50n672zpjfz.sh 8. Start NAKIVO services if needed: Package center -- Installed -- NAKIVO -- Action -- Start. Thank you so much for your attention and participation. We are looking forward to your feedback soon.
  14. @Mr.Ed I contacted NAKIVO Support Team and they need to check logs in this case. Please, send us a support bundle https://helpcenter.nakivo.com/display/NH/Support+Bundles so we can further investigate the issue you've experienced. A support ticket will be created. We are looking forward to hearing from you.
  15. Hello, @3STYLER Thank you for your post and request. For DSM 7 the only way to get NAKIVO 10.6 is to install 10.5.1 from Synology App Center and then manually update it to 10.6 by following this guidance: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/Updating-NAKIVO-Backup-and-Replication/Updating-on-Synology-NAS.htm#Updating2 NAKIVO 10.6 for DSM 7 in Synology App Center will be available later, probably in a couple of weeks. Please share with us the result and if you require further assistance from us. We are looking forward to hearing from you.
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