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  1. Hello, @Arch Parks, at the moment beta version of Nakivo Backup & Replication v10.9 is released: https://www.nakivo.com/resources/releases/10.9-beta/ The beta version can be downloaded from the Nakivo website, and users who participate in the beta program can try out the new features and receive a $30 Amazon eGift Card upon completing the program requirements. The new features in v10.9 include Bare-Metal Recovery for faster physical server recovery, Backup Malware Scan to ensure malware-free recovery, Direct Recovery from Tape for faster VM recoveries, support for new platforms like vSphere 8.0 Update 1 and Debian, and various feature enhancements such as Direct Connect, backup of In-Place Archive and Litigation Hold Mailboxes, PST Recovery for Exchange Server, and external database support for multi-tenant deployments. If you require further assistance or have any additional questions or concerns, don't hesitate to reach out to us using email support@nakivo.com. We are always here to help you and ensure that your experience with our solution is as smooth as possible. Thank you for choosing NAKIVO.
  2. Quiz time! Do you know your way around managed backup and disaster recovery for SMBs and enterprises? Take NAKIVO’s BaaS and DRaaS essentials quiz to see how you stack up against other MSPs – can you score 10 points? Take the quiz [LINK]
  3. Special Offer for Attendees Attend the webinar for a chance to win one of two $100 Amazon eGift Cards for signing up as an MSP partner. Learn more Learn more Offering backup and disaster recovery as a service can be a great way to add value to your clients’ businesses, but it’s not always easy to choose the right solutions or to deliver them effectively. Our upcoming webinar on delivering BaaS and DRaaS is just around the corner, and I highly recommend that you attend. Register for our webinar to understand the key components of a successful MSP offering and discover the benefits NAKIVO Backup & Replication can offer for your business. Attendance is limited. Book your spot for free here. What it covers Choosing a solution: Key criteria Lifespan Flexibility Efficiency Manageability NAKIVO Backup & Replication for MSPs Multi-tenant architecture Extensive platform support Advanced backup functionality Ransomware resilience Monitoring Pricing models MSP case studies Technical demo and Live Q&A session When to attend June 1, 2023 EMEA - 5 PM CEST (UTC + 2) | Americas - 11 AM EDT BONUS: Attend and get free access to NAKIVO’s guide on offering backup-as-a-service. REGISTER NOW *Terms and conditions apply
  4. @Alan, NAKIVO's normal behavior when the job is complete the "Tape Cartridge" will move from the "Drive" back to the "Original slot". Please generate a new support bundle with the "Include main database" option and send it to us for further investigation. Besides, the additional information (Job/VM name, screenshots...) will be useful to speed up our progress. You can refer to this link: https://helpcenter.nakivo.com/display/NH/Support+Bundles You can also upload your support bundle to https://upload.nakivo.com/ Please specify your ticket ID #199264 in the description. We look forward to hearing from you.
  5. Hello, Alan, your information was received and forwarded to our 2nd Level Support Team. We will follow up with you shortly.
  6. Hello, @Clement, for your special case, I suggest you to create a ticket to support: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm Also, please share the screenshot (Model/CPU/OS version) QNAP and install logs for further investigation. We look forward to hearing from you.
  7. Beta testing for NAKIVO Backup & Replication v10.9 has now started, with new features for physical machine recovery, backup security and seamless administration of remote environments. Here are the highlights of v10.9 Beta: Bare Metal Recovery: Minimize downtime and data loss with full physical machine recovery. Backup Malware Scan: Ensure that the backup data used for recovery is free from viruses, ransomware and other malware. Direct Recovery from Tape: Save time with fast recovery directly from tape media. Direct Connect: Protect your data across sites via a secure port connection – now with support for more platforms. In addition, this release expands the list of platforms supported by NAKIVO Backup & Replication to include VMware vSphere 8.0 Update 1 and Debian. Join the Beta Program here to try the new features and get a $30 Amazon eGift Card for sharing your feedback!
  8. @Mike, your information was received and forwarded to our 2nd Level Support Team. We will follow up with you shortly.
  9. @Alan I appreciate your patience. The current version (10.8) has no option to show the free space on the tape. This option is expected in the next release.
  10. @Alan, your information was received and forwarded to our 2nd Level Support Team. We will follow up with you shortly.
  11. Hello, @Alan The best way would be to generate and send a support bundle ( https://helpcenter.nakivo.com/display/NH/Support+Bundles ) to support@nakivo.com so our Technical Support team can investigate it and forward your feature request to our Product Development team for possible future implementation. Thank you
  12. Please find the updaters here according to the CPU: x86_64 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.8.0.73174_Updater_Synology_x86_64.sh armv7 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.8.0.73174_Updater_Synology_arm_v7.sh armv8 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.8.0.73174_Updater_Synology_arm_v8.sh Feel free to let us know if there is anything else we can assist you with, and we will get back to you. We are looking forward to hearing from you.
  13. Hello @Ottavio Passoni For now, it is still possible to create "Forever incremental" and "Incremental with full" types of repositories in NAKIVO. The only changes that were implemented in NAKIVO - are the default settings in which the repository is created. Previously that was "Forever incremental". Now it is "Incremental with full". Configuring repository type is done with the "Store backups in separate files" checkbox during repository creation. With the checked "Store backups in separate files" box, there will be created "Incremental with full" repository type. With unchecked "Store backups in separate files" box, there will be created a "Forever incremental" repository type. We look forward to hearing from you.
  14. @Ottavio Passoni, your information/request has been received and forwarded to our Level 2 Support Team. Meanwhille, the best way for both sides would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate it and forward your feature request to our Product Development team for possible future implementation. We will follow up with you shortly.
  15. Hello @Martijn We appreciate your patience during our investigation. The VM(s) could not be bootable because of inconsistent backup created without App-Aware mode (quiescing). That's why we recommend always using App-Aware mode enabled(fail on the error) and performing VM/Screenshot verification every job run. Nothing can be done from our side to fix these backups, and we recommend starting new chains from scratch (old backups you can use for file recovery only). You can perform the following steps to achieve this: 1. Open the job for editing. 2. Select 2. Destination. 3. Open advanced options. 4. Select the VM with inconsistent points. 5. Disable tick 'Use existing backup as a target'. 6. Delete old backups or save them and start a new backup chain from scratch. We are looking forward to your feedback. Please do not hesitate to contact us if you need any further information.
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