Official Moderator

@Addi, I'm glad to hear that. If anything, you know where to find me

@mdovey Matthew, Your concerns are more than reasonable. As for your questions: i) Will Nakivo have to go through this approval process every time there is an update to the software? As far as we know, yes, it is. But the approval process is from the Synology side. NAKIVO just applies and waits for their approval. And we hope the next release will be faster. ii) Part of the trouble-shooting process often involves installing pre-release, beta or bespoke builds of the software. I can't see how this would work if there isn't a means for Synology to use external installers. NAKIVO always releases the Beta version for testing/demo before the GA version.If you have no environment to use the Beta (for example, on Synology DSM7), you can deploy NAKIVO Backup & Replication as VA in the VMWare for testing. At the moment, we are trying to figure how to adjust this new requirement from Synology. We are constantly releasing new versions to offer the most to our customers. However, now, we are aiming to find ways of accelerating the approval process on Synology side. I understand your frustration. And I honestly hope to inform you soon about an alternative solution to this compatibility issue.

@MYG63 Hi Martin, No worries, I am here to resolve your doubts. Please refer to the following articles for more details. https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Supported-Platforms.htm#Physical NAKIVO Backup & Replication provides data protection for these versions of Ubuntu Server: Ubuntu v16.04-20.04 (x64) Ubuntu 18.04 (Desktop) LTS, 64-bit Ubuntu 20.04 (Desktop) LTS, 64-bit https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Deployment-Requirements.htm#Operatin NAKIVO Backup & Replication can be deployed on: Ubuntu 20.04 Server (x64) Ubuntu 18.04 Server (x64) Ubuntu 16.04 Server (x64) Let me know if you have any other questions

@Daren F, You can generate a custom license with manually excluded or included features. Please get in touch with our Sales Team (sales@nakivo.com) for more details on licensing. If I can help you with anything else, don't hesitate to contact me.

Hi, @Daren F! NAKIVO licenses cannot be mixed. Only one license file can be applied to NAKIVO installation. If you need to change something in the license, you may contact the NAKIVO Sales Team to discuss the option to dismiss an old license and generate a new one instead of it. Please let me know if you have any other questions.

@mdovey Hi, Matthew! You are right. Now, we are working along with Synology to have our latest build version into DSM7 Package Center. At this point, Synology doesn't have the opportunity to install apps from external installers. Please ensure that we are putting all our effort into having version 10.4.1 on DM7 approved soon, but there is no ETA yet. But still, DSM 7 transporter is available after enabling system.transporter.allow.old from the expert settings: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Expert-Mode.htm

Hi, @Vitor Tapadas! It shouldn't be an issue as v7.0.3 is supported. Could you please send us the Support Bundle with ticket id #116596? Also, please clarify if your ESXi host is a free version or not. Here you can check how to generate a Support Bundle https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm Let me know if you have any additional questions.

@Michel KOENIG, I am glad it worked for you!

Hi, @hans! ESXi7.0.3 is compatible now. If you have some issues with that, please generate a Support Bundle, and our engineers will assist you. Here is how to do that https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm

Hi, @Jason! Yes, you are right.

@Jason, @Kubeos GmbH, @JoeShmo, @masnic322, @mcwild, @Cedric, @RFD, @Erik, @ozarktech, @Denis Hancock, @cdm8, @MYG63, @Galo, @HankStarr, @hans, @RJB, @SergioAt, @Benjamin, @YANU, @SALEEL and everyone else who was following this issue, Now, DSM 7 finally supports NBR v10.4! I want to say thank you for your patience and participation during this time. We are deeply sorry for all the inconvenience it might have caused you. We are always striving to provide our customers with the best service possible. However, sometimes things don't depend on us. Once again, thank you for your understanding. It is priceless!

@Martijnand @Jason! Thank you for your suggestion. I've escalated your request to the management, and it is being considered. As soon as I have any information, I will let you know!

@Martijn, Please refer to the following image:

Hi, @Martijn! Please check the following link: https://helpcenter.nakivo.com/User-Guide/Content/Settings/General/Users-and-Roles/Configuring-Two-Factor-Authentication.htm Let me know if it helps!

@Mike Spragg, I'm glad to hear that it works now