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  1. Sorry, but it is not possible to investigate this issue without NAKIVO logs. Please, request support from NAKIVO web interface to send a new support bundle and create a ticket on NAKIVO support team. If you need any further information, please do not hesitate to contact us. Thank you in advance!
  2. Thank you for getting back to us! It works just fine in our lab. For further analysis, could you send the support bundle to support@nakivo.com? We are looking forward to hearing from you.
  3. @David Thank you for your question. According to the NAKIVO development roadmap, support of KVM virtualization (proxmox is KVM based) for virtual machine backup is planned. The estimated implementation dates are yet to be determined.
  4. Hello Witzker, Thank you for getting back to us! We have analyzed the information. At first, before adding a PM to the Inventory, please check System Requirements: https://helpcenter.nakivo.com/display/NH/Supported+Platforms#SupportedPlatforms-PhysicalMachineRequirements > How to find the correct Username and PW? You can use the built-in Administrator account. If you want to change your personal Administrator account's password: 1. Press <Win-r>. In the "Open:" field, type compmgmt.msc, and then press Enter. 2. Double-click the Users
  5. Hello, @Nxman please, generate and send us a support bundle. To create a support bundle, follow the instructions: https://helpcenter.nakivo.com/display/NH/Support+Bundles You can also use this website to send the bundle: https://upload.nakivo.com/c/uploadPackage Best regards, Support team.
  6. @Adam ChenPlease, generate and send us a support bundle. To create a support bundle, follow the instructions: https://helpcenter.nakivo.com/display/NH/Support+Bundles You can also use this website to send the bundle: https://upload.nakivo.com/c/uploadPackage You will get a ticket reference once the support bundle is submitted and very soon we'll get back to you via email. We'll put all our efforts to get everything fixed swiftly. Thank you for understanding.
  7. Try to restart management services on your ESXi hosts - VPXA and HOSTD - https://kb.vmware.com/s/article/1003490 Re-adding ESXi hosts to the vCenter can also help you. Please let us know if managed ESXi hosts have the same 7U1 version as a vCenter. Thank you for your question @Adam Chen, we are constantly working to improve our software solution and your posts help us to understand your needs better.
  8. Thank you for this forum thread. We are constantly working to improve our software solution and your posts help us to understand your needs better
  9. @mike_howell_beardon NAKIVO transporter that was deployed in AWS is reading EC2 EBS volumes as-is, volume capacity should not act as a limited factor preventing EC2 volume that was deployed in AWS from being read by the NAKIVO transporter. If you experience any error while using NAKIVO, please refer to NAKIVO support providing details of circumstance under which this error has occurred. To better assist we suggest you include the support bundle (http://www.nakivo.com/helpcenter/display/NH/Support+Bundles) to support@nakivo.com, reflecting the issue as well as the screenshots of the variou
  10. Hello, @Bubbles At the moment, NAKIVO supports only the following bare metal hypervisors: -VMware ESXi; -Microsoft Hyper-V; -Nutanix AHV; Other supported platforms may be found here: https://helpcenter.nakivo.com/display/NH/Supported+Platforms Proxmox, KVM and other hypervisors that are currently not supported are in NAKIVO logs and will be added in future releases. We are constantly working to improve our software solution and your posts help us to understand your needs better. Thank you.
  11. Hello @cmangiarelli, Thank you for the detailed description! From the last update provided, this feature should be added in Q3-Q4 2021. We sincerely appreciate your insight because it helps us to build a better product. Please stay tuned in order not to miss our latest updates!
  12. Thank you too. We are constantly working to improve our software solution and your forum posts help us to understand your needs better.
  13. Thank you too. We are constantly working to improve our software solution and your forum posts help us to understand your needs better
  14. There is no X in the mentioned schema, NAKIVO director sends the API request to the EC2 to attach the source instance volume to the transporter then the transporter sends the backup data to the repository. The transporter must have the access to the source instance security group to have the access to the volumes and the transporter port 9446 must be reached by the director and the target transporter and the ports 9448-10000 must be reached by the target transporter. It is better to contact NAKIVO support at support@nakivo.com so you can resolve this case much faster in this case.
  15. Hello @cmangiarelli, Thank you for getting back to us! Actually, there is no need to use the "apt autoremove" in this case. We suggest you follow this instruction to perform the requested action: https://www.ubuntu18.com/how-to-upgrade-ubuntu-16-to18/ Please let us know if you have any questions or concerns.
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