Official Moderator

Hi, Loris! NAKIVO Backup & Replication keeps the information about the discovered infrastructure in its internal database refreshed every 1 hour by default. During the inventory refresh, the product collects all required information about the virtual infrastructure, such as a list of hosts, VMs, their power state, and so on. You can try to manually increase the time up to 24 hours for all inventories to limit inventory refresh during your workstations shutdown state. If there are any issues, please generate a support bundle with the option "Include the main database" and then send it to our Support Team for further investigation (https://helpcenter.nakivo.com/display/NH/Support+Bundles). Let me know if I can help you with anything else.

Hello, @Loris! Please try the following procedure: 1. Open the event.log on the director server: Linux: /opt/nakivo/director/logs/0/events.log Windows: C:\Program Files\NAKIVO Backup & Replication\logs\0\events.log 2. Find the event number for the error in question 3. Disable it in the Expert mode in NAKIVO GUI: https://helpcenter.nakivo.com/display/NH/Expert+Mode Let me know if it worked for you!

Currently, it is being discussed by the Product Team. However, we don't have ETA on this yet. Stay tuned!

@Mario, thank you for your contribution to our community. It is priceless!

Hello, @Roland Belistan! I’m sorry to hear that you had some troubles with the support chat. However, you can always ask any questions here. As for your questions: - Customer portal to download NAKIVO Backup&Replication without going through the download form for trial versions: Please check the following links to download the GA and Updated Version. https://www.nakivo.com/resources/download/trial-download/download/ https://www.nakivo.com/resources/download/update/ - Customer portal that allows access to a history of support requests: For the old download package request, please let us know which version you need then we can provide it correctly. - French-speaking support technicians: Our Support Team uses only English to communicate. If you have any other doubts, don’t hesitate to contact me. I will be glad to help resolve any of your issues.

Hello, @AlexTEX! So that our Support Team could check your specific case, please generate and send us a new support bundle with the main database included for further investigation. Check how to do it here https://helpcenter.nakivo.com/display/NH/Support+Bundles#SupportBundles-CreatingSupportBundles

@Mike Spragg, thank you!

@Ponord59, hi! Just in case you need more information, please refer to this article: https://helpcenter.nakivo.com/display/KB/SSH+Requirements+for+NAKIVO+Backup+and+Replication

@Mike Spragg, thanks a lot for your contribution to our blog! Sharing is caring

Hello, @john07! Thank you for your contribution to our forum! Anyone who has issues with the Hot Add Mode can also consult this link. https://helpcenter.nakivo.com/display/KB/Hot+Add+Mode+Cannot+be+Used There several possible causes listed with the corresponding solutions.

Hi, @Mike Spragg! Beta versions cannot downgrade to the older official version. The Beta versions of the software are intended for testing purposes and should not be used in a production environment. We suggest trying to deploy the beta version on other machines. Otherwise, you would have to install the software from scratch if you want to use an older version.

@brown7, thank you for contributing to our forum!

@Sergio_BO_, I am glad it worked for you! Thank you for the Synology variation contribution.

Hey, @Mike Spragg! What an awesome response. Thank you for contributing to NAKIVO forum!

Hello, @gianni! You can consult the following link https://helpcenter.nakivo.com/display/KB/SSH+Requirements+for+NAKIVO+Backup+and+Replication and follow @Mike Spragg's explanation. Let me know if it worked for you!