Ana Jaas Posted March 13, 2024 Posted March 13, 2024 Hi, I have a problem, apparently of incompatibility of versions, I am working on the most recent version of nakivo, that is 10.11 and I have two nas devices, one with transporter version 10.8 and another with version 10.5, when I try to add them to the nodes, I get the following error. My solution is to downgrade the version to 10.8 or similar, but I can't find the resources on the official website. Could you help me get past versions of nakivo? If you guys have any other solution ideas or suggestions, I'm open to trying. 1 1 Quote
The Official Moderator Posted March 14, 2024 Posted March 14, 2024 17 hours ago, Ana Jaas said: Hi, I have a problem, apparently of incompatibility of versions, I am working on the most recent version of nakivo, that is 10.11 and I have two nas devices, one with transporter version 10.8 and another with version 10.5, when I try to add them to the nodes, I get the following error. My solution is to downgrade the version to 10.8 or similar, but I can't find the resources on the official website. Could you help me get past versions of nakivo? If you guys have any other solution ideas or suggestions, I'm open to trying. Hello @Ana Jaas, thanks for reaching out. To be able to provide the steps to take, we need more information about your NAS devices. Could you please provide us with the specifications of your NAS devices? We'll need details such as the model, operating system version, and CPU version. This information will enable us to guide you through updating the Transporter to match the version of the Director. Alternatively, you can navigate to Expert Mode: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Expert-Mode.htm?Highlight=expert mode and enable system.transporter.allow.old to address the compatibility issue. If you find these steps challenging or would prefer direct assistance, we're more than willing to schedule a remote session to help you navigate through the process: support@nakivo.com. Looking forward to your response. 1 1 Quote
Ana Jaas Posted March 19, 2024 Author Posted March 19, 2024 On 3/14/2024 at 3:03 AM, The Official Moderator said: Hola @Ana Jaas, gracias por contactarnos. Para poder proporcionar los pasos a seguir, necesitamos más información sobre sus dispositivos NAS. ¿Podría proporcionarnos las especificaciones de sus dispositivos NAS? Necesitaremos detalles como el modelo, la versión del sistema operativo y la versión de la CPU. Esta información nos permitirá guiarlo a través de la actualización del Transporter para que coincida con la versión del Director. Alternativamente, puede navegar al modo Experto: modo https://helpcenter.nakivo.com/User-Guide/Content/Settings/Expert-Mode.htm?Highlight=expert y habilitar system.transporter.allow.old para solucionar el problema de compatibilidad. Si estos pasos le resultan difíciles o prefiere asistencia directa, estamos más que dispuestos a programar una sesión remota para ayudarlo a navegar por el proceso: support@nakivo.com. Esperamos su respuesta. Hello, thanks for answering... I was able to upload a transporter version on my QNAP device, it worked and is currently working. I tried to do the same with the sysnology transporter, download the updater and upload it for manual installation, but the following text box appeared... "This package requires DSM 7.0-40000 or later." My sysnology device has dsm 7.2.1 update 4. I think this error should not appear on my DSM version is within the DSM range that appears in the message. The updater that I downloaded is from the official nakivo website. I downloaded and tried two updaters and with both I got the same message. Sysnology Transporter package. Sysnology ARMv7 Transporter package. Help me pleaseeeee :( 1 Quote
The Official Moderator Posted March 21, 2024 Posted March 21, 2024 On 3/20/2024 at 1:15 AM, Ana Jaas said: Hello, thanks for answering... I was able to upload a transporter version on my QNAP device, it worked and is currently working. I tried to do the same with the sysnology transporter, download the updater and upload it for manual installation, but the following text box appeared... "This package requires DSM 7.0-40000 or later." My sysnology device has dsm 7.2.1 update 4. I think this error should not appear on my DSM version is within the DSM range that appears in the message. The updater that I downloaded is from the official nakivo website. I downloaded and tried two updaters and with both I got the same message. Sysnology Transporter package. Sysnology ARMv7 Transporter package. Help me pleaseeeee @Ana Jaas, I'm sorry to hear about the difficulties you're experiencing. Please share your Synology device model, CPU version, and RAM to help our support team provide a swift resolution. You can also reach out directly to our support team at support@nakivo.com. Quote
Ana Jaas Posted March 22, 2024 Author Posted March 22, 2024 On 3/21/2024 at 6:03 AM, The Official Moderator said: @Ana Jaas, I'm sorry to hear about the difficulties you're experiencing. Please share your Synology device model, CPU version, and RAM to help our support team provide a swift resolution. You can also reach out directly to our support team at support@nakivo.com. Of course... Device model: DS1621+ CPU: AMD Ryzen 1500B 1 Quote
The Official Moderator Posted March 25, 2024 Posted March 25, 2024 On 3/22/2024 at 11:32 PM, Ana Jaas said: Of course... Device model: DS1621+ CPU: AMD Ryzen 1500B @Ana Jaas, to update NAKIVO on your Synology DS1621+ with an AMD Ryzen 1500B, please follow our manual update guide here: https://helpcenter.nakivo.com/Knowledge-Base/Content/Installation-and-Deployment-Issues/Updating-Manually-on-Synology-NAS.htm?Highlight=DSM At step 6, download PKG for AMD Ryzen 1500B CPU here: https://maglar.box.com/shared/static/drpedy89j4652zfcagspxqe8jtydnwc7.sh For any further assistance, feel free to request a remote support session. Best Quote
Ana Jaas Posted March 27, 2024 Author Posted March 27, 2024 On 3/25/2024 at 12:11 PM, The Official Moderator said: @Ana Jaas, to update NAKIVO on your Synology DS1621+ with an AMD Ryzen 1500B, please follow our manual update guide here: https://helpcenter.nakivo.com/Knowledge-Base/Content/Installation-and-Deployment-Issues/Updating-Manually-on-Synology-NAS.htm?Highlight=DSM At step 6, download PKG for AMD Ryzen 1500B CPU here: https://maglar.box.com/shared/static/drpedy89j4652zfcagspxqe8jtydnwc7.sh For any further assistance, feel free to request a remote support session. Best Thanks, I really, appreciate your aportatation, for this problem and I have resolved. Again, thak you. 1 Quote
Nishan Posted August 15, 2024 Posted August 15, 2024 Unable to updated Nakivo transporter v 10.11.2 manually on QNAP NAS TS-431X2 and the NAS running on QTS 5.1.8.2823 firmware version. When I tried to update it produces the below error on QNAP NAS. "Failed to install NAKIVO Transporter 10.11.2. The installation package is incompatible. Use the compatible package." 1 Quote
The Official Moderator Posted August 22, 2024 Posted August 22, 2024 (edited) On 8/15/2024 at 11:27 AM, Nishan said: Unable to updated Nakivo transporter v 10.11.2 manually on QNAP NAS TS-431X2 and the NAS running on QTS 5.1.8.2823 firmware version. When I tried to update it produces the below error on QNAP NAS. "Failed to install NAKIVO Transporter 10.11.2. The installation package is incompatible. Use the compatible package." Hi @Nishan Could you please check your CPU model (x86_64, ARM x41, or ARM x64) to use the corresponding update package for your QNAP device? Please refer to the screenshot for guidance. You can see this guide as well: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/Updating-NAKIVO-Backup-and-Replication/Updating-on-QNAP-NAS.htm Let me know if this resolves the issue Edited August 22, 2024 by The Official Moderator Quote
Dieter Posted October 9, 2024 Posted October 9, 2024 (edited) I have the same problem on a QNAP TS-451DeU (Celeron J4025 CPU). The above link to the help center leads to a download of the current full version 10.11.3 .qpkg. But in the download area I could not find a pure Transporter version as offered in the QNAP App Center. So where can I download the Transporter version 10.11.3? Thanks for the help Dieter Edited October 9, 2024 by Dieter Quote
The Official Moderator Posted October 15, 2024 Posted October 15, 2024 On 10/9/2024 at 3:13 PM, Dieter said: I have the same problem on a QNAP TS-451DeU (Celeron J4025 CPU). The above link to the help center leads to a download of the current full version 10.11.3 .qpkg. But in the download area I could not find a pure Transporter version as offered in the QNAP App Center. So where can I download the Transporter version 10.11.3? Thanks for the help Dieter Hi @Dieter You can proceed to download the Transporter version 10.11.3 using one of 2 way: 1) You can use this link: https://d96i82q710b04.cloudfront.net/res/product/NBR_Transporter_v10.11.3_QNAP.qpkg 2) Or you can use this link: https://www.nakivo.com/resources/download/trial-download/download/ And then, follow the instructions as shown in the screenshot (choose the Transporter package): Please let us know if this works. We are looking forward to hearing from you. 1 Quote
Dieter Posted October 19, 2024 Posted October 19, 2024 Thanks a lot, download downlaod and program works 1 Quote
soporte_edein Posted March 23 Posted March 23 We're having trouble installing it on a Synology NAS running DSM 7. The Transporter installer package published in the Synology Package Center is version ‘11.1.0.98634-70025’, and if we try to manually install the package, we get an error indicating that it is not compatible. However, it did work with DSM 6, but not with DSM 7. Synology device model: RS2423+ CPU version: AMD Ryzen V1780B RAM: 8 GB DDR4 ECC UDIMM Quote
The Official Moderator Posted March 23 Posted March 23 3 hours ago, soporte_edein said: We're having trouble installing it on a Synology NAS running DSM 7. The Transporter installer package published in the Synology Package Center is version ‘11.1.0.98634-70025’, and if we try to manually install the package, we get an error indicating that it is not compatible. However, it did work with DSM 6, but not with DSM 7. Synology device model: RS2423+ CPU version: AMD Ryzen V1780B RAM: 8 GB DDR4 ECC UDIMM Please try to update NAKIVO Backup & Replication with the instruction "Updating Manually on Synology NAS, DSM 7": https://helpcenter.nakivo.com/Knowledge-Base/Content/Installation-and-Deployment-Issues/Updating-Manually-on-Synology-NAS.html Quote
soporte_edein Posted March 24 Posted March 24 On 3/23/2026 at 5:45 PM, The Official Moderator said: Please try to update NAKIVO Backup & Replication with the instruction "Updating Manually on Synology NAS, DSM 7": https://helpcenter.nakivo.com/Knowledge-Base/Content/Installation-and-Deployment-Issues/Updating-Manually-on-Synology-NAS.html Thanks!! Work's like a charm Quote
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