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Problem Installation NAKIVO B&R under Ubuntu 20.04 LTS


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Dear all,

 

I have a problem when trying to install NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh under Ubuntu 20.04.

I know that it isn't fully supported at the moment but the problem is at a very early step of the installation - I can't aeven see the EULA, it stops before this step.

I tried with ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh as well as sudo ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh as well as sudo su and run ./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh after that.

 

Everytime it's the same:

Support for current OS was not tested.
./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 38: cannot create /tmp/nkv-install.log: Permission denied
To see the list of supported systems, please visit https://www.nakivo.com/helpcenter/display/NH/System+Requirements
./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 38: cannot create /tmp/nkv-install.log: Permission denied
Successful operation of all features and good performance are not guaranteed.
./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 38: cannot create /tmp/nkv-install.log: Permission denied
Proceed with installation at your own risk [y/N]? y

*******************************************************
*                                                     *
* Nakivo Backup & Replication Installation and Update *
*                                                     *
*******************************************************

./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 793: cannot create /tmp/nkv-install.log: Permission denied
Verifying Installer...
./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 38: cannot create /tmp/nkv-install.log: Permission denied
Extracting NAKIVO Backup & Replication...
./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 38: cannot create /tmp/nkv-install.log: Permission denied
./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 807: cannot create /tmp/nkv-install.log: Permission denied
./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 808: cannot create /tmp/nkv-install.log: Permission denied
NAKIVO Backup & Replication extraction failed.
./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 38: cannot create /tmp/nkv-install.log: Permission denied
Aborting...
./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 38: cannot create /tmp/nkv-install.log: Permission denied
./NAKIVO_Backup_Replication_v10.3.0.55051_Installer-FREE.sh: 812: cannot create /tmp/nkv-install.log: Permission denied

 

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Hi, @KuZrThgz!

Please generate and send us a new support bundle with the main database included for further investigation. This way, our Support Team can analyze your issue efficiently. Please find how to send a support bundle here https://helpcenter.nakivo.com/display/NH/Support+Bundles#SupportBundles-CreatingSupportBundles

Let me know if I can help you with anything else.

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