VM backup > missing data partition (bitlocker encrypted) for granular recovery

[AlexTEX]

After a successfull backup of our file server (virtual), If I test a Recovery task, I cannot find data partition (bitlocker encrypted) but only o.s. partition is available for granular selection of files.

Where I'm wrong ?

backup size seems correct (1TB) but I can see only 3 parts; the most important (data part) seems has been skipped for some reason.

Anybody experienced this issue ?

Alex

[Official Moderator]

Hello, @AlexTEX!

So that our Support Team could check your specific case, please generate and send us a new support bundle with the main database included for further investigation. Check how to do it here https://helpcenter.nakivo.com/display/NH/Support+Bundles#SupportBundles-CreatingSupportBundles