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Thank you for choosing NAKIVO, and we look forward to your reply and assisting you further.

@eljub, your information has been received and forwarded to our 2nd Level Support Team. We will follow up with you shortly. Thank you for using NAKIVO Backup & Replication as your backup solution.

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@cmangiarelli, I can recommend using the standard way to move the backup data to another repository. Did you have a chance to use a backup copy and use the retention that works for you (https://helpcenter.nakivo.com/User-Guide/Content/Backup/Creating-Backup-Copy-Jobs/Creating-Backup-Copy-Jobs.htm)? I am looking forward to hearing from you.

Hello @cmangiarelli. To address your inquiry effectively, we recommend generating and submitting a support bundle to support@nakivo.com by following the instructions outlined here: https://helpcenter.nakivo.com/display/NH/Support+Bundles By doing so, you will facilitate a thorough examination of your issue by our esteemed Technical Support team. Your cooperation in this matter is greatly appreciated.

@tkriener Dear Mr. Kriener, thank you for your post, and I appreciate your inquiry. It has come to my attention that you are seeking clarification regarding the inclusion of support for backing up online archive mailboxes in the forthcoming release of NAKIVO Backup & Replication, specifically in version 10.10. While it is prudent to employ the term "planned" when discussing potential features, given the potential for evolving circumstances, I wish to affirm that this feature is unequivocally within our product roadmap. Best regards.

@cmangiarelli We appreciate your patience during our investigation. >>> forever incremental repo on each array and testing was successful; Please add the screenshot with the detailed information about the newly created Repository. >>> Given what I now know, I'm wondering how others have used Synology arrays to store their backup data? I myself question the following: >>> 1. Should I still use the Nakivo Transporter service on the array, configure my repo(s) for incremental with full backup, and turn on >>> Synology's data deduplication process for the volume hosting my backups? >>> 2. Should I consider forgoing the Transporter service on the array, configure NFS mount points to my virtual transporter appliances, and >>> turn on Synology's data deduplication process for the volume hosting my backups? NAKIVO never tested Synology's data deduplication on the array, and we can not predict the level of the deduplication for this implementation. Based on our experience, the deduplication on the hardware level is more effective and saves more space. We recommend using it. The correct configuration for this environment: NAKIVO Transporter Installed on Synology host and Incremental with full Repository configured as the local folder on the array where Synology's data deduplication process is turned on. The Backup Jobs must be configured to create a full Active backup one per 15-20 runs. >>> 3. I created a folder (/volume1/nakivo) without using the Shared folder wizard where my repo stores its data. I've seen prompts indicating >>> that information stored outside of "Shared Folders" can be deleted by DSM updates. Will future patches potentially cause my nakivo data >>> to be removed since I created the folder myself? I have no reason to share out the base /volume1/nakivo folder if the Transporter service >>> is local to my array. For security reasons, we highly recommend manually creating a folder for the Repository without using the Shared folder wizard. Please do not create this folder in the NAKIVO application home directory (it can be destroyed during the update process). We have no information about data damage during the DSM update action; it is better to contact Synology support with this question. We are looking forward to your feedback. Please do not hesitate to contact us if you need any further information.

@cmangiarelli Hello. To address your inquiry effectively, we recommend generating and submitting a support bundle to support@nakivo.com by following the instructions outlined here: https://helpcenter.nakivo.com/display/NH/Support+Bundles By doing so, you will facilitate a thorough examination of your issue by our esteemed Technical Support team. Simultaneously, this will enable us to escalate your feature request to our Product Development team for potential inclusion in our future development roadmap. Your cooperation in this matter is greatly appreciated, and we thank you for your understanding. Meanwhile, I requested the information to inform the community about the situation. Best regards

@tkriener We would like to express our gratitude for your patience as we conducted our investigation. It appears that there may be some ambiguity surrounding the question at hand. It's worth noting that support for the backup of Exchange Online Mailboxes has been available since version 9.2, as documented in our release notes here: https://helpcenter.nakivo.com/Release-Notes/Content/v9-Release-Notes/v9.2-Release-Notes.htm Furthermore, the inclusion of Modern Authentication support was introduced in version 10.7.1, as detailed in our release notes here: https://helpcenter.nakivo.com/Release-Notes/Content/v10-Release-Notes/v10.7.1-Release-Notes.htm It's possible that there might be a requirement for something different or there may have been a misunderstanding when reviewing the release notes. If you require further clarification or have additional questions, please do not hesitate to reach out to our support team for assistance. We are here to ensure that you have a clear understanding of our product's capabilities. Thank you for your ongoing interest to NAKIVO Backup & Replication.

@tkriener Hello. To address your inquiry effectively, we recommend generating and submitting a support bundle to support@nakivo.com by following the instructions outlined here: https://helpcenter.nakivo.com/display/NH/Support+Bundles By doing so, you will facilitate a thorough examination of your issue by our esteemed Technical Support team. Simultaneously, this will enable us to escalate your feature request to our Product Development team for potential inclusion in our future development roadmap. Your cooperation in this matter is greatly appreciated, and we thank you for your understanding. Meanwhile, I requested the information to inform the community about the situation. Best regards

@hakhak Please share a screenshot of the repository status and existing recovery points expiration status. For example: Repository status Recovery points status Can you confirm if it is the Forever incremental repository or the Inc_with_full repository? If you click on the job, go to the right pane and click on the target repository, you will get the following: Forever Repository Looking forward to your updates. Best regards

@Dalibor Barak, we appreciate your patience and interest in the NAKIVO software. To assist you with your request, we kindly ask you to send us a support bundle. It contains log files and system information that will help us identify the problem and provide a resolution. Please remember to include the main database and specify your ticket ID #215999. The instructions on how to generate and send a support bundle can be found in the NAKIVO Help Center at the following link: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm Thank you for choosing NAKIVO, and we look forward to your reply and assisting you further.

@Ethan Shutika One more hint is to connect to administrative share on a physical machine from the machine/NAS where the NAKIVO Director is installed on the OS level. Kind regards.

@Ethan Shutika This issue seems to be specific and complex, and our support team is equipped to provide you with the personalized assistance needed to resolve it effectively. They have the expertise and tools to dig deeper into the problem, analyze logs, and provide tailored solutions to ensure your NAKIVO Backup & Replication experience runs smoothly. Please send an email to our support team at support@nakivo.com, and include as much information as possible about your setup, the error message you're encountering, and any relevant configurations. This will help expedite the troubleshooting process and ensure a swift resolution to your issue.

@Ethan Shutika Thank you for reaching out to us. We appreciate your interest in NAKIVO Backup & Replication and are committed to ensuring your experience with our software is seamless and efficient. In order to guarantee optimal performance and compatibility with your physical machine, we kindly request that you review the following system requirements outlined in our user guide: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Supported-Platforms.htm#Physical SMB Protocol Version: Please ensure that your physical machine is configured with SMBv2 or a higher version of the SMB protocol. This is essential for NAKIVO to operate effectively. If you have a firewall in place, it is imperative to enable the corresponding rule for SMB-in to facilitate uninterrupted communication. Administrative Shares: It is crucial that the default administrative shares on your physical machine are enabled and accessible over the network. This ensures that NAKIVO can perform its duties without any hindrances. We understand the importance of these requirements, as they directly impact the functionality of our software. By adhering to these guidelines, you can be confident in the smooth operation of NAKIVO within your business environment. Should you have any further questions or require assistance with the implementation of these requirements, please do not hesitate to contact our support team: support@nakivo.com Your satisfaction is our top priority, and we look forward to hearing from you.

@Ethan Shutika Hello, your information/request has been received and forwarded to our Level 2 Support Team. Meanwhile, the best way for both sides would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate your issue having more details. Thank you for understanding.

@hakhak Hello, your information/request has been received and forwarded to our Level 2 Support Team. Meanwhile, the best way for both sides would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate your issue having more details. Please, remember to include the main database and specify your ticket ID #215663. Thank you for understanding.

@rimbalza We extend our gratitude for choosing NAKIVO Backup & Replication software and your keen interest in optimizing your operational efficiency. In response to your query, we would like to draw your attention to a pivotal feature within our software's system settings. The "Check for sufficient RAM on the target host for replication/recovery jobs" checkbox is a significant consideration for ensuring seamless replication and recovery processes: https://helpcenter.nakivo.com/User-Guide/Content/Settings/General/System-Settings.htm Please note that this checkbox may be enabled or disabled based on your operational preferences. We encourage you to review your system settings and assess whether this option aligns with your current requirements. Should you require further clarification, assistance in configuration, or have additional inquiries, our dedicated support team is readily available to provide the guidance you need. Thank you for choosing NAKIVO Backup & Replication to enhance your data protection and management endeavors.

Hello, @rimbalza, your information/request has been received and forwarded to our Level 2 Support Team. Meanwhile, the best way for both sides would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate your issue having more details. Thank you for understanding.

@GregaPerko Thank you for your post. Should you need any further information, please do not hesitate to contact us.

@GregaPerko Thank you for your question. When it comes to the capability of backing up File Shares (CIFS share, NFS share) directly to tape, I'd like to clarify the current status: - If we are discussing the direct backup to tape, I want to inform you that this functionality is not currently supported on any platform. However, I encourage you to consider this as a feature request, which will be prioritized based on user demand and needs. - On the topic of backup copy to tape, specifically in relation to supporting the NAS backup feature, I'm pleased to share that we have plans to implement this feature in one of the nearest versions. Your interest and inquiries play a crucial role in shaping our product's development. We appreciate your understanding and collaboration.

@GregaPerko Hello. The best way would be to generate and send a support bundle ( https://helpcenter.nakivo.com/display/NH/Support+Bundles ) to support@nakivo.com so our Technical Support team can investigate it and forward your feature request to our Product Development team for possible future implementation. Thank you for understanding.

@Bedders, Thank you for getting back to us! Let us know please the model of Synology NAS and DSM version, we will send the appropriate updater to you. We are looking forward to hearing from you.