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    NAKIVO Backup & Replication v10.2 Beta

    in Announcements (Releases)

    Posted

    On 1/8/2021 at 5:17 PM, Gorka said:

    HI,

    Has anyone managed to set up an S3 repository with object locking enabled?

    Image 1.png

    Sorry, but it is not possible to investigate this issue without NAKIVO logs. Please, request support from NAKIVO web interface to send a new support bundle and create a ticket on NAKIVO support team. If you need any further information, please do not hesitate to contact us. Thank you in advance!

    Copy2tape slow

    in Backup Copy

    Posted

    Thank you for getting back to us!

    It works just fine in our lab. For further analysis, could you send the support bundle to support@nakivo.com?

    We are looking forward to hearing from you. 

    Set up backup for a Win 10 PC

    in Deployment

    Posted

    Hello Witzker,

    Thank you for getting back to us! We have analyzed the information.

    At first, before adding a PM to the Inventory, please check System Requirements: https://helpcenter.nakivo.com/display/NH/Supported+Platforms#SupportedPlatforms-PhysicalMachineRequirements

    > How to find the correct Username and PW?

    You can use the built-in Administrator account.

    If you want to change your personal Administrator account's password:

    1. Press <Win-r>. In the "Open:" field, type compmgmt.msc, and then press Enter.
    2. Double-click the Users folder. On the right, in the list of local users, right-click the account name for the Administrator account, and select Set Password.

    Thank you in advance!

    We are looking forward to hearing from you.

    Best regards

     

    VMware vSphere Storage API error has occurred on the "Onboard transporter" transporter.

    in VMware backup

    Posted

    @Adam ChenPlease, generate and send us a support bundle. To create a support bundle, follow the instructions:
    You can also use this website to send the bundle:
    https://upload.nakivo.com/c/uploadPackage

    You will get a ticket reference once the support bundle is submitted and very soon we'll get back to you via email. We'll put all our efforts to get everything fixed swiftly.  Thank you for understanding.

    VMware vSphere Storage API error has occurred on the "Onboard transporter" transporter.

    in VMware backup

    Posted

    Try to restart management services on your ESXi hosts - VPXA and HOSTD - https://kb.vmware.com/s/article/1003490 Re-adding ESXi hosts to the vCenter can also help you.

    Please let us know if managed ESXi hosts have the same 7U1 version as a vCenter. Thank you for your question @Adam Chen, we are constantly working to improve our software solution and your posts help us to understand your needs better.

    How do you configure Transporter for pre-existing AWS VPC?

    in Transporters

    Posted

    @mike_howell_beardon NAKIVO transporter that was deployed in AWS is reading EC2 EBS volumes as-is, volume capacity should not act as a limited factor preventing EC2 volume that was deployed in AWS from being read by the NAKIVO transporter.

    If you experience any error while using NAKIVO, please refer to NAKIVO support providing details of circumstance under which this error has occurred. To better assist we suggest you include the support bundle (http://www.nakivo.com/helpcenter/display/NH/Support+Bundles) to support@nakivo.com, reflecting the issue as well as the screenshots of the various stages of running the job.

    Proxmox VE support

    in General threads

    Posted

    Hello, @Bubbles

    At the moment, NAKIVO supports only the following bare metal hypervisors:


    -VMware ESXi;
    -Microsoft Hyper-V;
    -Nutanix AHV;

    Other supported platforms may be found here:
    https://helpcenter.nakivo.com/display/NH/Supported+Platforms

    Proxmox, KVM and other hypervisors that are currently not supported are in NAKIVO logs and will be added in future releases. We are constantly working to improve our software solution and your posts help us to understand your needs better. Thank you.

     

    • Like 1

    How do you configure Transporter for pre-existing AWS VPC?

    in Transporters

    Posted

    There is no X in the mentioned schema, NAKIVO director sends the API request to the EC2 to attach the source instance volume to the transporter then the transporter sends the backup data to the repository.

    The transporter must have the access to the source instance security group to have the access to the volumes and the transporter port 9446 must be reached by the director and the target transporter and the ports 9448-10000 must be reached by the target transporter.

    It is better to contact NAKIVO support at support@nakivo.com so you can resolve this case much faster in this case.

    Please make sure that the required ports are opened -https://helpcenter.nakivo.com/display/NH/Deployment+Requirements#DeploymentRequirements-RequiredTCPPorts .

    Then deploy a transporter on AWS -https://helpcenter.nakivo.com/display/NH/Deploying+Transporters+in+Amazon+EC2 .

    Create and run an EC2 backup job -https://helpcenter.nakivo.com/display/NH/Creating+Amazon+EC2+Backup+Jobs .

    In case of any failure, please generate and send a support bundle to NAKIVO support -https://helpcenter.nakivo.com/display/NH/Support+Bundles .

    Please add two-factor auth for Webinterface

    in General threads

    Posted

    Hello @Mario

    Thank you for your suggestion! We haven’t added this feature into NAKIVO Backup & Replication yet. 
    In fact, we loved the idea so much we began working on it a short time ago. Please note that we don’t have an ETA from the Development Team behind it yet, but from their last update, I’d say we’re close to launching it. Please stay tuned in order not to miss our latest updates! 
     

    Patching Ubuntu OS in the Nakivo Virtual Appliance?

    in Deployment

    Posted

    Hello, @cmangiarelli, thank you for your question. 

    Yes, you can perform an (apt) update of the Ubuntu OS to keep the system where the NAKIVO is installed updated. Please, do not update the OS version that is not supported by NAKIVO. Also, we recommend making a snapshot of the VM before update action to be able to revert back in case that update will be unsuccessful. Let us know if any other details are needed.

    does NBR support FTP as repository?

    in Backup Repositories

    Posted

    Hello, Leezy. At the moment, NAKIVO does not support FTP as a storage for a repository. There are the following types of storages that may be used as a repository:

    - Local folder on an assigned transporter (Windows, Linux, NASes) (preferable);
    - NFS or CIFS network share;
    - Amazon S3 or Wasabi Hot Cloud storages.

    We are continually working on improving our software solution. Thank you for your message. It will help us to understand your needs better.

    Missmatching repository allocated size

    in Backup Repositories

    Posted

    Hello Leezy, thank you for letting us know your issue.

     

    Please help to perform the followings:

    - Check if the physical disks on the server where the backup repository located are healthy and not overloaded

    - Run checking File System for the server where backup repository locate. Please stop NAKIVO services before running checking file system.

    - Make sure that no firewall/antivirus/defender/3rd party block connection to the repository during the jobs. (antivirus software deleting some files in Repository)

    - Please run Backup Verification to make sure that repository data is consistent  (https://helpcenter.nakivo.com/display/NH/Running+Block-Level+Backup+Verification#RunningBlock-LevelBackupVerification-VerifyingallVMBackups). Delete all corrupted recovery points if there are any (https://helpcenter.nakivo.com/display/KB/Dealing+with+Corrupted+Recovery+Points). Make sure there are no corrupted recovery points in Repository.

    - Send us a new support bundle with database included (referred to the attached ticket) if this issue still persists for further investigation.

     

    Thank you very much

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