Leezy Posted June 19, 2020 Share Posted June 19, 2020 any one here get such alerts when using windows server 2019 as backup repo? it seems it only happens when i enable the repo as dedupe storage. else it will not show this... it will happen everytime i do a backup. Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted June 19, 2020 Share Posted June 19, 2020 Please generate and send a support bundle to us for further investigation. Here you can find the article on how to create a support bundle:https://helpcenter.nakivo.com/display/NH/Support+Bundles You can also use this website to send the bundle:https://upload.nakivo.com/c/uploadPackage Quote Link to comment Share on other sites More sharing options...
Mario Posted June 23, 2020 Share Posted June 23, 2020 @Leezyany result from support for this topic? I had this problem once, but it was a false positive from defender at the nakivo repo. bye Mario Quote Link to comment Share on other sites More sharing options...
Leezy Posted June 23, 2020 Author Share Posted June 23, 2020 i still had this issue ... the support told me to exclude the backup folder. but they still did not answer why the files was captured as false positive virus files.... 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted June 24, 2020 Share Posted June 24, 2020 Usually antivirus could block some of repository files in case there is some virus (or something discovered as virus inside the VM). Also such situation could be when overall VM data is divided into blocks and one block (as incomplete part of bigger file, for example) is recognized as threat. Quote Link to comment Share on other sites More sharing options...
Leezy Posted February 11, 2021 Author Share Posted February 11, 2021 the problem with Windows OS Antivirus with Nakivo backup repository files is still and issue. is there any roadmap that you guys will find ways to fix the repository files recognize as virus? putting exclusion list aside, we need to know which are the folders to exclude and process to exclude. 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted February 11, 2021 Share Posted February 11, 2021 @LeezyFrom our experience, very often, the data blocks of the VMs stored in the repository are being recognized as a threat even if they do not contain any. How often will you get such false-positive results is highly depends on how sophisticated are the detection mechanisms of the curtain Antivirus\Anti-malware software. There is no way NAKIVO could affect this. The only solution here (as it was mentioned before) is adding the repository folder to an exception into any Antivirus\Anti-malware software. It is highly recommended for Windows-based machines. We would recommend adding the whole repository folder to an exclusion (see the attached image) to avoid such interference in the future. We are looking forward to hearing from you. Quote Link to comment Share on other sites More sharing options...
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