octek0815 Posted July 23, 2023 Share Posted July 23, 2023 Hi, where can i download nakivo 10.9.0 for synology dsm 7? Regards, Oliver 1 Quote Link to comment Share on other sites More sharing options...
Official Moderator Posted July 23, 2023 Share Posted July 23, 2023 5 hours ago, octek0815 said: Hi, where can i download nakivo 10.9.0 for synology dsm 7? Regards, Oliver Hello @octek0815 Thank you for contacting NAKIVO Support! NAKIVO 10.9 is still unavailable at the Synology Package Center, and we have no ETA yet since we are awaiting approval from their end. To update NAKIVO on the Synology NAS with DSM 7, you can follow the instruction: 1. Install the NAKIVO version 10.8 via Synology AppCenter. 2. Stop NAKIVO services: Package center -- Installed -- NAKIVO -- Action -- Stop 3. Using an admin account, Connect to Synology via SSH (Putty). 4. Get root privileges running the following command: sudo -i enter your admin password when prompted 5. Go to /volume1 folder: cd /volume1 6. Download the newest NBR version installation script for Synology NAS, for the x86_x64 platform: wget -O updater.sh https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.9.0.75563_Updater_Synology_x86_64.sh for other architectures: armv7 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.9.0.75563_Updater_Synology_arm_v7.sh armv8 - https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.9.0.75563_Updater_Synology_arm_v8.sh OR curl -o updater.sh https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.9.0.75563_Updater_Synology_x86_64.sh 7. Run the following commands to replace the existing NBR director with the newest version: chmod +x updater.sh ./updater.sh 8. Start NAKIVO services if needed: Package center -- Installed -- NAKIVO -- Action -- Start We are looking forward to hearing from you. Best regards Quote Link to comment Share on other sites More sharing options...
octek0815 Posted July 25, 2023 Author Share Posted July 25, 2023 Thank you. This helped. 1 Quote Link to comment Share on other sites More sharing options...
Bedders Posted August 24, 2023 Share Posted August 24, 2023 Can we run the 10.9 installation on the Synology using the 'Manual Install' in the Package Centre instead of using SSH? 1 Quote Link to comment Share on other sites More sharing options...
The Official Moderator Posted August 25, 2023 Share Posted August 25, 2023 16 hours ago, Bedders said: Can we run the 10.9 installation on the Synology using the 'Manual Install' in the Package Centre instead of using SSH? Hello, @Bedders. Manual installation of DSM 7 is not possible due to a limitation of Synology. Thank you for your patience during the investigation process and your interest in NAKIVO Backup & Replication! Quote Link to comment Share on other sites More sharing options...
Bedders Posted August 25, 2023 Share Posted August 25, 2023 (edited) 1 hour ago, The Official Moderator said: Hello, @Bedders. Manual installation of DSM 7 is not possible due to a limitation of Synology. Thank you for your patience during the investigation process and your interest in NAKIVO Backup & Replication! Ok, thank you for the information. That's disappointing as now I need to find a download for the Windows version of NAKIVO, https://d96i82q710b04.cloudfront.net/res/product/NAKIVO Backup_Replication v10.9.0.76010 Updater.exe but the one that matches the transporter version available on Synology. Alternatively do you have the download link like above but for just the Synology Transporter version so I can install it via SSH? Specifically it's transporter version 10.8.0.n72947 Thanks in advance Edited August 25, 2023 by Bedders 1 Quote Link to comment Share on other sites More sharing options...
The Official Moderator Posted August 25, 2023 Share Posted August 25, 2023 8 minutes ago, Bedders said: Ok, thank you for the information. That's disappointing as now I need to find a download for the Windows version of NAKIVO, https://d96i82q710b04.cloudfront.net/res/product/NAKIVO Backup_Replication v10.9.0.76010 Updater.exe but the one that matches the transporter version available on Synology. Alternatively do you have the download link like above but for just the Synology Transporter version so I can install it via SSH? Specifically it's transporter version 10.8.0.n72947 Thanks in advance @Bedders , your information/request has been received and forwarded to our Level 2 Support Team. Meanwhile, the best way for both sides would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate your issue having more details. Quote Link to comment Share on other sites More sharing options...
The Official Moderator Posted August 25, 2023 Share Posted August 25, 2023 7 hours ago, Bedders said: Ok, thank you for the information. That's disappointing as now I need to find a download for the Windows version of NAKIVO, https://d96i82q710b04.cloudfront.net/res/product/NAKIVO Backup_Replication v10.9.0.76010 Updater.exe but the one that matches the transporter version available on Synology. Alternatively do you have the download link like above but for just the Synology Transporter version so I can install it via SSH? Specifically it's transporter version 10.8.0.n72947 Thanks in advance @Bedders, Thank you for getting back to us! Let us know please the model of Synology NAS and DSM version, we will send the appropriate updater to you. We are looking forward to hearing from you. Quote Link to comment Share on other sites More sharing options...
Dalibor Barak Posted September 7, 2023 Share Posted September 7, 2023 Hello, i have Synology DS1618+ with the latest DSM (DSM 7.2-64570 Update 3). I've tried the above procedure, but the update doesn't work and the virtual appliance can't connect to the transporter because it keeps reporting that the Transporter is Out Of Date. When will the update package be available? Either for automatic or manual update? Can you help me, Please? Thanks Dalibor Barak 1 Quote Link to comment Share on other sites More sharing options...
The Official Moderator Posted September 8, 2023 Share Posted September 8, 2023 22 hours ago, Dalibor Barak said: Hello, i have Synology DS1618+ with the latest DSM (DSM 7.2-64570 Update 3). I've tried the above procedure, but the update doesn't work and the virtual appliance can't connect to the transporter because it keeps reporting that the Transporter is Out Of Date. When will the update package be available? Either for automatic or manual update? Can you help me, Please? Thanks Dalibor Barak @Dalibor Barak, we appreciate your patience and interest in the NAKIVO software. To assist you with your request, we kindly ask you to send us a support bundle. It contains log files and system information that will help us identify the problem and provide a resolution. Please remember to include the main database and specify your ticket ID #215999. The instructions on how to generate and send a support bundle can be found in the NAKIVO Help Center at the following link: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm Thank you for choosing NAKIVO, and we look forward to your reply and assisting you further. Quote Link to comment Share on other sites More sharing options...
perrcla Posted November 28, 2023 Share Posted November 28, 2023 On 7/23/2023 at 10:18 PM, Official Moderator said: https://d96i82q710b04.cloudfront.net/res/product/DSM7/NAKIVO_Backup_Replication_v10.9.0.75563_Updater_Synology_x86_64.sh Hi, this link doesn't work. Can you provide the correct link? I need this exact version for manual install: 1.0.9.0.75563. Latest version in synology package center is 10.8.0.73174. Thank you. 1 Quote Link to comment Share on other sites More sharing options...
The Official Moderator Posted December 1, 2023 Share Posted December 1, 2023 On 11/28/2023 at 9:37 PM, perrcla said: Hi, this link doesn't work. Can you provide the correct link? I need this exact version for manual install: 1.0.9.0.75563. Latest version in synology package center is 10.8.0.73174. Thank you. Hello, @perrcla, as of December 2023, the latest version is 10.10.1, and it can be downloaded here: https://www.nakivo.com/resources/download/update/ You can find the instructions for updating an existing NAKIVO Backup & Replication installation are available in our documentation here - make sure to detach any Microsoft 365 or CIFS/NFS repositories beforehand if configured: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/Updating-NAKIVO-Backup-and-Replication/Updating-NAKIVO-Backup-and-Replication.htm If you have our solution installed on a Synology NAS with DSM 7, follow these instructions for a manual update: https://helpcenter.nakivo.com/Knowledge-Base/Content/Installation-and-Deployment-Issues/Updating-Manually-on-Synology-NAS.htm Unfortunately, we do not have hosted downloads for older versions like 10.9 available. We recommend keeping your NAKIVO instance updated to the latest available build for enhancements, compatibility updates, and critical fixes. Please let me know if you have any other questions. Quote Link to comment Share on other sites More sharing options...
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