The Official Moderator

Dear @Alex.cartus, thank you for your query. Currently, NAKIVO does not support XCP-NG in combination with XOA. We've noted your interest and have created a feature request for future versions. Keep an eye on our updates for any news on this. For any questions, feel free to reach out to our support team.

@raymond.tuleweit Thank you for bringing up the topic. We're working on adding cloud support for Microsoft 365 backups, allowing storage in cloud repositories like S3 or Wasabi. This feature is planned for release in the near future. Stay tuned for updates and thank you for your feedback!

Hello Raymond, we've reached out to you by email with how to revert to the legacy retention method by logging in to Expert Mode of NAKIVO Backup & Replication. Our technical team is ready to assist via a remote session if needed. For those interested in how to do this for their instances of NAKIVO Backup & Replication, please refer to: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Expert-Mode.htm?Highlight=expert mode Log in to Expert Mode and change the setting system.job.default.retention.approach to legacy. Let me know if you have more questions.

Hello Oliver, Proxmox support in NAKIVO Backup & Replication is planned, but we don't have a release timeline yet. I appreciate your patience and will keep the community updated on any progress. Thank you for bringing this up.

@octek0815, you can find the specific instructions and download link for updating to NAKIVO 10.11.0 on Synology DSM 7 in the following knowledge base article: https://helpcenter.nakivo.com/Knowledge-Base/Content/Installation-and-Deployment-Issues/Updating-Manually-on-Synology-NAS.htm If you encounter any issues or have further questions while following the steps, feel free to reach out for more assistance.

Exciting news! The latest 10.11 version of NAKIVO Backup & Replication is out! The new release comes with new features and enhancements for proactive VM monitoring, faster granular recovery and enhanced workflow management. DOWNLOAD NOW Alerts and Reporting for IT Monitoring Set up custom alerts to detect suspicious activity and get comprehensive reports about VMware VMs, hosts and datastores. Backup for Oracle RMAN on Linux Back up Linux-based Oracle databases and instantly restore necessary databases directly from existing backups. File System Indexing Create an index for the files and folders in your VMware and Hyper-V backups to streamline file recovery processes. Backup from HPE Alletra and HPE Primera Storage Snapshots Back up VMware VMs on HPE Alletra and HPE Primera Storage devices directly from storage snapshots to reduce the impact on production environments. In-Place Archive Mailbox, Litigation Hold and In-Place Hold Support Back up Microsoft 365 In-Place Archive mailboxes, Litigation Hold, and In-Place Hold items to comply with legal requirements. Recover folders, files, and other items to the original or a different user account. Universal Transporter Use a single transporter to discover and manage diverse workloads residing on the same host. The new features in NAKIVO Backup & Replication v10.11 are available to try for free! Download the full-featured Free Trial and try the latest functionality in your environment today. DOWNLOAD NOW

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Hello @Viktor Soldan, To run the script on the specified host, NAKIVO Backup & Replication logs in to the host, that is, via SSH, using the credentials specified in the run script action settings. The script should be located on a VM in the specified location. It's important that no third-party software, such as firewalls or antivirus programs, interfere with the login attempt. If you encounter any issues or have further questions, feel free to ask.

Special Offer for Attendees Attend the webinar for a chance to win*: $50 Amazon eGift Card in a lucky draw during the webinar $25 Amazon eGift Card in a random drawing for completing a post-webinar survey Learn More Technology is evolving at a rapid pace, making it critical for organizations to adopt dynamic and proactive data protection strategies. In 2024, generative AI and digital transformation are only two of many trends that will affect the operational resilience of SMBs and enterprises alike. Register for our upcoming webinar to learn about the most important data protection and cybersecurity trends to watch out for in the year ahead, and get exclusive predictions and strategic guidance directly from NAKIVO experts, Q&A included. Get free access to the recorded webinar "Real-Time Replication: How to Build a More Resilient IT Infrastructure" as a bonus for registering. Attendance is limited – save your spot for free now! What it covers Data Protection Trends in 2024 AI and ML: Innovations and downsides Beyond 3-2-1: Backup strategies revisited BaaS and the next big thing for MSPs Hybrid and multi-cloud are the new normal Rising demand for real-time analytics Cybersecurity and the ransomware boom The curious case of cloud repatriation NAKIVO’s 2024 Predictions AI and compliance: An asset, or a liability? Zero-Trust security is the way to go Explosion of AI-driven cyber attacks New steps to combat generative AI abuse More investment in cybersecurity training Real-time data protection becomes a priority Q&A session When to attend EMEA: January 31, 2024, 5 PM - 6 PM CET Americas: January 31, 2024, 11 AM - 12 PM EST BONUS: Get a free copy of NAKIVO’s Top Data Protection Trends in 2024 white paper for attending. REGISTER NOW *Terms and conditions apply.

Hello @ExploreTheWorldWithMe Since DSM 7.0, Synology has to sign for all applications installed on their devices. So, our test/beta version is only available for a short time before the GA version, and it cannot be installed on DSM 7 without the signed package from Synology. You can try our 10.11 beta version by using another platform, for example, Windows, Linux, NAS from another vendor... https://www.nakivo.com/resources/releases/beta/ Let us know if you need further assistance.

@sathya Until the API documentation becomes available, you can manually clone jobs from the NAKIVO Web UI. Please check the following user guide for the detailed steps: https://helpcenter.nakivo.com/User-Guide/Content/Getting-Started/Managing-Jobs-and-Activities/M365-Managing-Jobs.htm?Highlight=clone#Cloning.

@sathya, thank you for your post. I will forward this information to our DOC and DEV Teams to create a documentation on our website based on your request. I will let you know when it is ready to use.

Hello @Matt Belben NAKIVO Backup & Replication uses all resources available to it to execute a job. If a job is running too slowly, there may be a resource shortage for some of the operations part of a backup job: reading data from source, writing data to target or transfers over the network. To help us identify the bottleneck that's slowing down the job, please enable the "Bottleneck detection" option in the job settings for at least one VM and complete at least one full backup run. For step-by-step instructions, you can check the following link: https://helpcenter.nakivo.com/User-Guide/Content/Backup/Creating-VMware-Backup-Jobs/Backup-Job-Wizard-for-VMware-Options.htm#Data Please send us a support bundle afterward (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com and specify the job name, and if specific VMs are affected, provide their names and we will investigate the issue. Looking forward to hearing from you.

@Matt Belben Hello, your request has been forwarded to our Level 2 Support Team. Were you able to send a support bundle to support@nakivo.com when requesting assistance? If not, the best thing would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to our support team as this would speed up the investigation and resolution of the issue. Thank you.

Hello @asecomputers, NAKIVO Backup & Replication does not support backup copy for Microsoft 365 data for now. But there are workarounds that you can use: 1) Deploy an additional Transporter on your offsite location and add the Transporter to the existing NAKIVO Director instance. 2) Create a SaaS repository on the newly deployed Transporter host. 3) Set up an additional backup job pointing to the newly created repository. While we understand that this may not be the ideal solution, it can help achieve redundancy without adding license costs. Don't hesitate to reach out if you have any more questions or need further assistance.

@asecomputers Hello, your information/request has been received and forwarded to our Level 2 Support Team. Meanwhile, the best approach would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can provide swift assistance. Thank you.

@Mikalo , there are 3 different sets of credentials in your case: 1. Based on the screenshot, there's the Linux OS password. This password gives shell access. It is necessary if you need to check NAKIVO Backup & Replication logs or reset the Web GUI password. 2. NAKIVO Backup & Replication GUI password. This password gives you access to the NAKIVO Backup & Replication web UI, that is access to jobs, configurations and your data protection infrastructure. To chage or recover this password, please refer to the following article: https://helpcenter.nakivo.com/User-Guide/Content/Getting-Started/Logging-in-to-NAKIVO-Backup-and-Replication.htm?Highlight=password#Changing 3. VMware Center or standalone ESXi credentials. These credentials allow you to add vCenter to the NAKIVO Backup & Replication inventory. For information on how to add vCenters and ESXi hosts to Inventory, please refer to this article: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Inventory/Adding-VMware-vCenters-and-ESXi-Hosts.htm Let us know if you need further assistance.

@Leslie Lei I forwarded your post to our development team, and they have suggested submitting an official feature request. To assist our team in better understanding your environment and solution plan, please consider sending us a support bundle. For information on how to do this, please refer to: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm

@Mikalo, Hello, your information/request has been received and forwarded to our Level 2 Support Team. Meanwhile, the best approach would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can provide the required assistance. Information about your environment and setup are important for a swift resolution of your issue. Thank you.

Hello, @DWigginsSWE, thank you for your patience during our investigation. In response to your query, I'd like to clarify that, indeed, in the current NAKIVO workflow for S3 repositories, data is initially copied to a "transit" folder and subsequently merged into the repository. However, it's essential to note that the duration of moving data from the "transit" folder depends on the volume of the data being transferred. In some cases, this step may take more time. For now, it's not possible to improve the performance of this last step as it is done on the S3 repository side after the solution's API request. Should you require any further assistance or have additional questions, please don't hesitate to reach out by email: support@nakivo.com.

Hello, @Leslie Lei, Thank you for your post. We acknowledge the importance of optimizing the backup process for efficiency. Currently, we leverage VSS/LVM-based snapshots to read data from the source physical host whenever possible. Our approach involves comparing data with existing backups using hash sums to determine changes at the block level. We do not use file-level comparisons. In instances where snapshotting is not possible, we resort to low-level reading by sectors on the source disk. The existing change tracking mechanism is not ideal, and we are working on improvements to speed incremental backups. This improvement has been added to our development roadmap, although a specific ETA is not available at this stage. We have also forwarded your request to our development team. To help our team understand your environment and solution plan, consider sending us a support bundle. For information on how to create and send a support bundle, please refer to: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm We value your input and look forward to any further insights you may have.

Hello, @Leslie Lei. We are currently working on improvements to the retention policies in our software to be included in a release in early 2024. In the meantime, as a temporary solution, you can enable the legacy retention approach. To enable this approach, in expert settings, you should activate the "Legacy" parameter "system.job.default.retention.approach" accessible in the expert settings. For more details: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Expert-Mode.htm). With the legacy retention approach, you can specify the backup storage duration for 3 years, for example. Important: If setting for 3 years, the parameter should be set to 4 to achieve the goal you described - 3 for the past 3 years plus 1 for this year.

Hello, @dmgeurts We'll forward your request to our development team. To help our team understand your environment and solution plan, consider sending us a support bundle. For information on how to create and send a support bundle, please refer to: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm

@DWigginsSWE, hello, your information/request has been received and forwarded to our Level 2 Support Team. Meanwhile, the best approach would be to generate and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com so our Technical Support team can investigate your issue having more details. Thank you.

@dmgeurts for a more thorough investigation, please follow these steps: 1) Enable Expert Mode: Navigate to Expert Mode: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Expert-Mode.htm and activate 'system.debug.mode.enabled.' 2) Activate Debug Mode on Transporter: Access the transporter linked to the M365 repository and turn on debug mode. You can find details here: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Nodes/Managing-Nodes/Editing-Nodes.htm 3) After completing these steps, rerun the job and generate a new support bundle, ensuring it includes the main database. Please describe the issue when sending the support bundle and mention your ticket number #230026. For details on creating a support bundle, refer to this page: https://helpcenter.nakivo.com/User-Guide/Content/Settings/Support-Bundles.htm Looking forward to hearing from you.