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Official Moderator

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Everything posted by Official Moderator

  1. @michael Great! Thank you all for your contributions to our forum. If you have any other questions, don't hesitate to contact our Support team or just write here and I will help you.
  2. To find out the reason for the issue we need to check logs. Please send us a support bundle http://www.nakivo.com/helpcenter/display/NH/Support+Bundles so we can further investigate the issue you’ve experienced. We are looking forward to hearing from you.
  3. @michel To find out the reason for the issue we need to check logs. Please send us a support bundle http://www.nakivo.com/helpcenter/display/NH/Support+Bundles so we can further investigate the issue you’ve experienced. We are looking forward to hearing from you. Thank you all for your contributions to our forum.
  4. @Mario Yes, thank you. It has been fixed in the following builds: 10.2.0.52425, 10.2.1.52426, 10.2.2.52427, 10.3.0.52428.
  5. @NetworkWise Thank you for your question. Follow this guideline for reference: 1. You can deploy another Nakivo Backup & Replication VM to backup the current Nakivo VM. https://helpcenter.nakivo.com/display/NH/Deploying+VMware+Virtual+Appliance 2. The Self-Backup feature provides automated protection of everything you have configured in NAKIVO Backup & Replication. https://helpcenter.nakivo.com/display/NH/Self-Backup+Feature Please let us know if you have any further questions. We are looking forward to hearing from you.
  6. @Mario Great. Please, write here after you achieve the positive result. Thank you all for your contributions to our forum.
  7. @MarioThank you for your patience while we were examining this request. Please hover the mouse over to the "Attach" option to check the reason why this option is disabled. Contact NAKIVO support with a new support bundle and the screenshot of the messages why the "Attach" option is disabled. Please do not hesitate to contact us if we can be of any further assistance.
  8. @LeezyFrom our experience, very often, the data blocks of the VMs stored in the repository are being recognized as a threat even if they do not contain any. How often will you get such false-positive results is highly depends on how sophisticated are the detection mechanisms of the curtain Antivirus\Anti-malware software. There is no way NAKIVO could affect this. The only solution here (as it was mentioned before) is adding the repository folder to an exception into any Antivirus\Anti-malware software. It is highly recommended for Windows-based machines. We would recommend adding the whole repository folder to an exclusion (see the attached image) to avoid such interference in the future. We are looking forward to hearing from you.
  9. @GrZeCh Please, request support from NAKIVO web interface to send a new support bundle and create a ticket on NAKIVO support team. Thank you in advance!
  10. @GrZeChPlease let us know if you have any other questions or concerns. If you need any further information, please do not hesitate to contact us.
  11. @GrZeCh Currently, recovery for MySQL is not supported. We submitted the Feature request to our Product team. We sincerely appreciate your insight because it helps us to build a better product.
  12. @GrZeCh Thank you for your patience during our investigation. Please clarify if you want to add the year on the "Files" step.
  13. Hello, @GrZeCh, thank you for your patience during our investigation. Please try to run File level recovery or Universal object recovery - in this case, you will have full access to the backup VM filesystem. You will be able to restore separate files/folders (including database). Then let us know if it will work for you. We are looking forward to hearing from you.
  14. @JaroslavThe current NAKIVO version does not have an agent for the multitenant version. NAKIVO requires a direct connection between all of the components. The best solution for the multitenant version: VPN connections. It has enough security and fast build time. We want to remind you that the NKIVO Director site can be a VPN Server. So, you can configure tenants like a software|hardware VPN client. Our product development team works to improve NAKIVO software. We have some agent implementation in our roadmap, but it's no ETA for this feature.
  15. @Gerard You should be able to update the free version if it is not expired. But, same as with all other NAKIVO editions, you cannot skip the version, i. e. do a direct update from 8 to 10. Update to 9.x.x is needed in this case.
  16. @Jaroslav The first version of the "No VPN" feature is planned for the next NAKIVO release (version 10.3) Thank you for your question. Let us know if it helps
  17. @Gerard In this case, please, install NAKIVO from scratch. In case you have any existing repositories (backup data), they could be imported to the new NAKIVO installation.
  18. Hi, @Giuseppe Thank you for your question. Minor update: 7.0U1a, 7.0U1b, 7.0U1c, etc. So far we did not have issues with "a/b/c/etc" patches. Customers can update to such minor patches without waiting for an action from the NAKIVO side. If you have any additional questions or require further clarification, please, do not hesitate to create support bundle and send to NAKIVO support: https://helpcenter.nakivo.com/display/NH/Support+Bundles
  19. Hello, @Gerard, thank you for your questions. Please, create support bundle and send to NAKIVO support: https://helpcenter.nakivo.com/display/NH/Support+Bundles Thank you
  20. Yes, you can. It's possible only manually copying the tenant's database. It's extended availability to schedule repositories maintenance such as space reclaim, verification, etc. Please contact NAKIVO support to resolve any issue when you need it. Do not forget to collect new support bundle logs and attach screenshots. Kindly specify your Ticket # in your description. We are looking forward to hearing from you.
  21. @lionking62 Thank you for your comment. Sorry to say, it is not possible to investigate this issue by the screenshot. Please, create and send a support bundle (https://helpcenter.nakivo.com/display/NH/Support+Bundles) to support@nakivo.com for further investigation of the issue.
  22. @lionking62 Thank you for your question. By default, Wasabi uses the "Incremental with full" repository type, which could have a certain amount of full backups (depends on full backup schedule). In this case, the Wasabi repository size will be bigger than the "Forever incremental" one. Please let us know in detail where do you check local and Wasabi repository sizes, send us corresponding screenshots, if possible. Also, you could generate and send us a support bundle (with included main database), then we will be able to check logs and provide the exact reason. http://www.nakivo.com/helpcenter/display/NH/Support+Bundles
  23. @KacperCould you please clarify if the tape library running under the original drivers or universal drivers has been used? Also, we would like to notice that it is not possible to analyze and fix an issue-based on only on the screenshots data and issue stories. Please contact NAKIVO support to resolve the issue. Do not forget to collect new support bundle logs and attach screenshots. Kindly specify your Ticket #71865 in your description. We are looking forward to hearing from you.
  24. @Leezy It is not possible to create a repository directly on FTP share via NAKIVO web UI. The workflow that is described in the article is correct. In this case, FTP mount is done manually on the OS level, and NAKIVO creates a repository as a local folder. Please feel free to contact us if you have any questions or concerns.
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