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Official Moderator

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Everything posted by Official Moderator

  1. Official Moderator
    Hello @Mateusz The new version of NAKIVO software has already been provided to Synology for approval. We are waiting for the approval and when it will be available in the Synology Package Center. Feel free to let us know if there is anything else we can assist you with, and we will get back to you. We are looking forward to hearing from you!
  2. Official Moderator
    @randomguy Thank you for your post, by the way here you can find a free webinar recording on the topic.
  3. Official Moderator
    @Loki RodriguezYes, thank you for the update. You can find the information in my references list. Also, I recommend paying particular attention to the Network Acceleration feature, which is extremely useful in speeding up VM backup and replication jobs.
  4. Official Moderator
    Hello, @Hakim, I think you should find out more information about NAKIVO Backup for Ransomware Protection: https://www.nakivo.com/ransomware-protection/ Anti-ransomware software alone is not sufficient to protect your organization's data. Also I recommend reading best practices for ransomware protection and recovery: https://www.nakivo.com/ransomware-protection/white-paper/best-practices-for-ransomware-protection-and-recovery/ Sorry for the offtop, I just wanted to support your remark
  5. Official Moderator
    Hello, @Loki Rodriguez, great idea! From my side I can recommend reading this worthwhile blog posts and references: How to Increase VM Backup Speed Increasing VM Backup and Replication Speed with Network Acceleration Network Acceleration Best Practices for Efficient Hyper-V VM Backup Advanced Bandwidth Throttling VMware Backup: Top 10 Best Practices Hyper-V Best Practices for Administration An Overview of Microsoft Office 365 Backup Best Practices
  6. Official Moderator
    @Garry.web Thank you for suggesting insightful hints, which will be useful for our community.
  7. Official Moderator
    @tommy.cash It's my pleasure. Please, let me know if you need any help in the future.
  8. Official Moderator
    Hello, @tommy.cash, thank you for your post. Here is the list of the possible questions you should ask yourself before creating the Backup Policy of your University: 1) Frequency of system/application backups. 2) Frequency of network file backups. 3) Frequency of email backups. 4) Frequency of desktop backups. 5) Storage. 6) Recovery Testing. About Microsoft 365 Backup Policies - there are inbuilt configuration options in your account which can help to prevent data loss. Due to Microsoft's Shared Responsibility Model, it is necessary also to have a backup of your Microsoft 365 data, using a third-party solution as NAKIVO Backup & Replication. Please, check a useful how-to guide on setting up Microsoft 365 backup policies: https://www.nakivo.com/blog/setting-up-microsoft-office-365-backup-policies/
  9. Official Moderator
    @Luis Thank you for your post. At the moment, NAKIVO Backup & Replication provides data protection for the following platforms: - VMware vSphere v5.5 - v7.0.3 - VMware Cloud Director v10.2.1 - v10.2.2 - Microsoft Server with a Hyper-V role 2022 (21H2), 20H2, 2019, 2016, 2012R2, 2012, 20H1 - Amazon EC2 - Nutanix AHV v5.10, v5.15, 5.20 (LTS) - Microsoft Windows Server 2022, 20H2, 2019, 2016, 2012R2, 2012, 2008R2 - Microsoft Windows 10 Proб Windows 10 Home, Windows 11 - Linux Servers and workstations (see Physical machine requirements) - Microsoft 365 (Exchange Online, OneDrive for Business, SharePoint Online) - Oracle Database (RMAN) - File shares with the following protocols: NFS 3.x, SMB 2.x, SMB 3.x Other supported platforms may be found here: https://helpcenter.nakivo.com/display/NH/Supported+Platforms Proxmox is currently not supported. We are constantly working to improve our software solution and your posts help us to understand your needs better. Thank you.
  10. Official Moderator
    @sathya thank you for a great feedback. I will send it to our team. We are honored to have clients like you. In case you still have questions about the testing process here are some hints: Apply the API call to change the retention settings for the existing Recovery points. After this, a check is whether or not the retention policy has been changed for those recovery points. Thank you for being so patient while we were examining your request. Please, let us know if we can help in the future. We look forward to hearing from you.
  11. Official Moderator
    Hello, @sathya, I have sent the request for assistance to the Support Team, but for such particular cases it would be better if you open a support ticket in our system by sending us a support bundle https://helpcenter.nakivo.com/display/NH/Support+Bundles Thank you for understanding
  12. Official Moderator
    Hello @sathya Hope you are doing well. Please find the attached API from our developer's team here: https://drive.google.com/file/d/1vA1XWNhY79RJHidRBOwvU0OzrFkW19O1/view?usp=sharing We look forward to hearing from you. => Update step 4 Request: { "action": "BackupManagement", "method": "updateSavepointInfo", "data": [{ "protectedPolicy": "KEEP_FOREVER", "expired": null, "savePointId": 123, // Savepoint ID from JobManagement.getSavepoints call "description": null // Update new value or have to keep the same to the value is get from response at the step 3 ( JobManagement.getSavepoints call) } ], "type": "rpc", "tid": 4 }
  13. Official Moderator
    Hello, @sathyaThe current NAKIVO version does not support this API request. Thank you so much for your attention and participation. We look forward to hearing from you.
  14. Official Moderator
    Hello, @ETO, actuallly, Microsoft Windows Server 2022 (x64) is supported for recovering files to the server: https://helpcenter.nakivo.com/User-Guide/Content/Deployment/System-Requirements/Feature-Requirements.htm#File Please use the latest NAKIVO version (10.6) and run the recovery task. If you experience any issues, please, send us a support bundle https://helpcenter.nakivo.com/display/NH/Support+Bundles so we can further investigate all the details of your case. A support ticket will be created. If NAKIVO is completely down and a support bundle cannot be generated, we may need to schedule a meeting. We are looking forward to hearing from you.
  15. Official Moderator
    @ozarktech Please, share your time zone and a suitable time for meeting tomorrow (2nd June). I will send you the link to the meeting with a technical expert to the private messages of your Forum account.
  16. Official Moderator
    Hello, @ozarktech Please let us know what is the Synology DSM7 (Model/CPU) for further investigation? We look forward to hearing any feedback from you soon. Thank you.
  17. Official Moderator
    Hello @BranKo, sorry to say that Ubuntu 22.04 is not supported yet. The latest supported Ubuntu version is 20.04. Thank you for understanding.
  18. Official Moderator
    @MEGAnationThank you for your patience during the investigation. The enabled deduplication caused to use of the chunk-based repo. Yes, it's possible/expected. If the you want, you can defragment your drive, but this is not required. Should you need any further information, please let us know.
  19. Official Moderator
    @perrcla To bring more clarity to the situation for other users on the Forum and for you, I will explain the details. NAKIVO on DSM 7+ could be updated only from the Synology Package center. For now, the latest NAKIVO 10.6.0 is not available in the Synology Package center. For manual update, please get in touch with Support to get the "sh" updater or wait till 10.6.0 is released by Synology Team in the Package center (usually, it takes a few weeks). We look forward to hearing from you.
  20. Official Moderator
    Hello, MEGAnation, thank you for your post. Please send us a new support bundle with a database included Specify the Job Name, Repository Name, and ticket number #145192 for further checking. We look forward to hearing any feedback from you soon.
  21. Official Moderator
    Hello @perrcla thank you for your post. It will be helpful to our community. Please, let me know if any further assistance is needed.
  22. Official Moderator
    @RoboCoder Thank you for informing us about all the details. There are different NAKIVO installers for different DSM versions. And in the case of the DSM update, the older NAKIVO package could be incompatible with the new DSM version. In this situation, we need to schedule an online meeting to check the current state of NAKIVO, install the necessary package and run it with saving all necessary data. Should you need any further assistance, please let us know. We look forward to hearing from you.
  23. Official Moderator
    Thank you for your post. I contacted NAKIVO Support Team and they need to check logs in this case. Please, send us a support bundle https://helpcenter.nakivo.com/display/NH/Support+Bundles so we can further investigate the issue you've experienced. A support ticket will be created. If NAKIVO is completely down and a support bundle cannot be generated, we may need to schedule a meeting. We are looking forward to hearing from you.
  24. Official Moderator
    @AalHaiThank you for getting back to us! In this case, we could recommend the following workaround: 1. Create a script on the NAKIVO director's side with the following actions (please note that there should be a separate script for each physical machine that should be backuped): - Refresh the transporter that is assigned to a necessary physical machine. - Start the backup job for a necessary physical machine. 2. Create a task on the physical machine side that will initiate the above script remotely on some trigger (boot, wake up etc.). At the same time, such workflow was not tested by our QA Team, and we could not guarantee its reliability. Thank you so much for your attention and participation. We are looking forward to your feedback soon
  25. Official Moderator
    @AalHai Thank you for being so patient during our investigation. Sorry to inform you, but this functionality is not implemented yet. Moreover, we have a limitation in our release notes: "Connection with the Transporter on a Windows 10 physical machine will be lost when it goes into sleep mode or restarts after installing system updates" see this article for more details ( https://helpcenter.nakivo.com/display/RN/v10.6+Release+Notes ). Please let us know how critical this feature is for your company and how many laptops you are planning to back up so we can create a feature request and set an appropriate priority for it. Keep us informed of your results. We are looking forward to your feedback. Should you need any further information, please do not hesitate to contact us.
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